Mark Schofield | Page 3

Best service! I do not know why people go anywhere else. Mark, Evan, Brandon, Steve Lopez technician, Best service experience. Right parts right service for y I do not know why people go anywhere else. Mark, Evan, Brandon, Steve Lopez technician, Best service experience. Right parts right service for your vehicle. Thank you everyone, Thomas Dwyer More

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Outstanding service I brought my Mercedes in for warranty Mark made sure all was in place to correct the problems. Mark has been my service advisors since 2008 always e I brought my Mercedes in for warranty Mark made sure all was in place to correct the problems. Mark has been my service advisors since 2008 always excellent service. His knowledge of the product is also excellent ensureing that I get what I need. Absolutely outstanding / excellent service. I would highly recommend servicing my friends Mercedes and using Mark as a Service Coordinator More

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Wonderful service experience. Had a problem covered by warranty and they did a fabulous job repairing the car. Mark Schofield kept us informed, provided loaner car, and was a joy Had a problem covered by warranty and they did a fabulous job repairing the car. Mark Schofield kept us informed, provided loaner car, and was a joy to work with. Would recommend them. Dave Griebel More

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Best Service Ever! Love these Guys! I am a long standing customer of Mercedes-Benz of Tucson with 2 Mercedes in my garage... I needed a quick service immediately following a long holida I am a long standing customer of Mercedes-Benz of Tucson with 2 Mercedes in my garage... I needed a quick service immediately following a long holiday road trip and took it in without a call or an appointment. My normal Service POC, Steve Shumaker was on vacation so I was a bit concerned that I might not get the great customer service I usually get. Allen Pollack (Sales) and Mark Schofield (Service) really took care of me! In fact I was so impressed with the way I was treated that I'm going back this afternoon to look a another new car. This is the way customer service is supposed to be!!! FIVE STARS OVERALL!!! More

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they take care of other deals customers A++++++ I bought my CPO 2012 C250 at a dealer in Texas. I needed services done on my car, so I took it to Mercedes of Tucson. I live in sierra vista, and I I bought my CPO 2012 C250 at a dealer in Texas. I needed services done on my car, so I took it to Mercedes of Tucson. I live in sierra vista, and I needed a loaner. I call on a Monday, and told me to bring it up the next day. With my old BMW it took a week to get an appointment, and they would not give me a loaner since I did not buy new form them. I brought it up the next day, and they were out of service loaners, but they had a Dodge Challenger from enterprise waiting for me at no cost. I had that for 3 days, and I got a call form them that they had a loner to put me in now. So even if they are out of loaners they put me in a car at their cost. Mark my service adviser was great, and about 6 days later I had 3 things or warantee and my Service B done. The only reason it took so long was the fact that the parts were coming in from the east cost and it was shut down due to a blizzard on the entire eastern seaboard. Not only that but they DETAILED AND WAXED my car for only $75, that is unheard of. More

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Great Service I truly enjoy my experience each time I have my Mercedes serviced. They are extremely pleasant. I want to thank personally Mark Scholfield for his p I truly enjoy my experience each time I have my Mercedes serviced. They are extremely pleasant. I want to thank personally Mark Scholfield for his professionalism. More

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expedited treatment of convertible roof not working MB of Tucson immediately arranged a technician to examine my stuck convertible roof. They even invited me to the garage area (which was amazingly clea MB of Tucson immediately arranged a technician to examine my stuck convertible roof. They even invited me to the garage area (which was amazingly clean and organized) to show me that they could not duplicate the problem. I was ready to go within 30 minutes w/o charge. Great example of fantastic customer service. More

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Service experience My ML is the 8th Mercedes I have owned in my life. My most recent experience with Mercedes in Tucson is the ultimate reason why I will always own a Me My ML is the 8th Mercedes I have owned in my life. My most recent experience with Mercedes in Tucson is the ultimate reason why I will always own a Mercedes. Mark Shofield, my service adviser is the very best. He is professional, available, and even a bit funny. I know that when I bring my car to the dealership for service the experience will be A+. Can''t beat every point of contact from the lady who answers the phone, to the young man who shuttles me back to work, to Mark, my service adviser. All very professional and downright nice. Also, I really appreciate the communication during the day as to what is happening to my car and when to expect job completion. I watch my friends who do not own a Mercedes always leave their dealerships angry ...I can honestly say, if they owned a Mercedes and had Chapman as their dealership and Mark as their adviser, that would never happen. I sometimes feel like I am their only customer, that is how great their customer service is. Thank you Mercedes. what an A+ experience at Chapman Mercedes! A very thankful customer, Barbara McFadden More

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