"Great overall experience "
From finding my vehicle online to making and appointment and meeting with our dealer, every aspect of our experience was very professional. Our dealer, Mark Smith, made sure we had everything we needed from offering snacks to the complimentary Starbucks. The buying process was painless and all the paperwork was drawn up very quickly. Mark was incredibly friendly and up front about everything. My car was filled up and detailed before I left. This dealership is very truthful about their product and I will be doing business again with them very soon.
"Excellent Service and Sales People"
Very knowledgeable, professional, and extremely nice employees. From front desk, sales, to finance a great experience. My salesperson Mark Smith spent hours with me (I'm very picky and needy) and made sure I thought the right car for myself. I did and he was very thorough to assessing my needs, setting appointments,and ultimately selling me a great car. He was never pushy and let me buy my way. A true testament to his and motorwerks professionalism. I highly recommend Motorwerks and more importantly Mark Smith. If you need a car they have every brand you can think of and truly care about their customer. If you want to buy and don't want to be sold, this is the place and Mark Smith is your guy.
Other Employees Tagged:
"Great atmosphere and people."
Mark Smith was nothing but accommodating along with their GM who were easy to work with considering I was buying the car from out of state. I highly recommend Motor Werks INFINITI in Barrington and would drive that way again to buy another car!
"By Far the VERY BEST Car Buying Experience I Have Ever Had!"
- Scott P.
I was long overdue for a new car and I have been looking on and off for a little over a year now - not sure what to buy or who to buy it from. Very recently I decided on a used 2016 Acura RDX. After having a terrible experience going to see a "Certified Used" Acura a few days ago, I came across one online that I REALLY liked at Motor Works. My experience from the first email to this moment has been nothing short of fantastic. First off, let me say, the pricing on their car was the BEST of any advertised that I had found (for the trim level and features that I wanted). I spoke first with Lorne who was very professional. Lot of dealers try and be "yes men" over the phone, assuring you they can work with you (but not really answering anything you really want to know). Lorne was very forthcoming, transparent with me on the price / out the door price and what my experience would be like buying from Motor Werks would be like. I was not disappointed!
Mark Smith met me at the Barrington train station (I came straight from work), picked me up and took me to the dealership. You could not ask for a nicer, more genuine person to deal with! He was extremely knowledgeable about the car I wanted to buy. Before arriving, I was concerned about the condition of things, like tires, breaks, etc. and when I arrived one of the first things Mark did was hand me a detailed inspection that had already been completed showing me that the car had almost new tires and brake pads AND that they had done additional maintenance to bring the car up to their standard. Mark went over all of the features that the car had, knew the answers to 95% of my questions, and the coupe he did not know, he got answers on right away! I really enjoyed interacting with him as a person and dealing with him in my buying process. We sat down and did the deal - the numbers were EXACTLY what I wanted and what I had discussed with Lorne over the phone and in fact they were a little better due to an issue I had (that was no fault of theirs!
I would not hesitate to recommend Mark or this dealership to ANY of my friends or family that is looking to buy a car and I honestly cannot think of anything more they could have done to make my experience with them any better than what it was. Lots of dealers talk the talk - Mark Smith and the team at Motor Werks walks the walk. Honest, genuine, and full of integrity - thank you for making this experience so pleasant!
Scott P. - Grayslake
"Great dealership. Great people. "
If you’re nervous about making an out of state vehicle purchase, don’t be. Mark Smith takes great care of the process. From the vehicle inspection to delivery of the car, Mark was communicative throughout the transaction giving me piece of mind. The car that was received met every expectation. Today, I’m driving a car that I love. Mark Smith and the team at MotorWerks helped make that happen.
Mark is very nice and helpful. He is patient and willing to listen to customers' requirements. After the purchase, Mark is very responsive whenever we have questions.We are very happy working with him. Rashard is quick and very professional on processing the transaction.He explained all the details in documents very well. We are happy with this dealership
"New car purchase "
Mark was so helpful!! He helped us find the best vehicle for our family needs. He also did the best deal. We went back twice and he was very patience with us, he made everything so easy. Really nice guy.
"Mark has been nothing but amazing "
I purchased my Infiniti Q50 Red Sport from Mark Smith. This was a remote purchase (I live on the east coast) so I put my trust in Mark to purchase the car and have it shipped. Mark walked me through each step of the purchase and gave me detailed information on how to get my car shipped, Mark is very attentive; even three weeks after the purchase he has contacted me many times to ask how I like the car, asking if I have any questions, sending me information on how to program my car, and following up on paperwork I requested. Mark has exceeded my expectations and I truly appreciate it.
Other Employees Tagged:
"Great service, great dealership, excellent cars!"
Mark Smith that was absolutely fantastic, from my first discussion over the phone, to closing out the purchase of the new car. Mark has a great personality, easy to work with, and did everything he said he was going to do. He kept me updated throughout the process, as they were working on the paperwork, detailing the car, etc. He was knowledgeable but the features of the vehicle I was purchasing. He had it waiting for me at the front entrance as I pulled up, so it was ready to test drive. The dealership gave me a good value for my trade-in, and made the process very easy. Plus, free Starbucks drinks and cookies! Motor works has a huge selection of high quality cars, although I knew which one I wanted before I showed up. Coming from out of state to purchase the vehicle, I was very happy that the vehicle was in excellent condition, as expected, no surprises. I would highly recommend reaching out to Mark Smith on a vehicle purchase, and I will try to work with him again when I purchase my next Infiniti.
"A Step Above the Rest : Out of State Purchase"
I just purchased a vehicle in IL from Central NY, sight unseen otherwise known as a blind purchase. This was a first for me. I was hesitant about making this long distance transaction however after communicating with Mark Smith, I was confident moving forward. My car was delivered in the condition promised. I am extremely pleased with my purchase. Tony Guzman was my finance manager, and all went smoothly. Both exhibited remarkable decorum. I would definitely recommend this dealership.
Other Employees Tagged: