Mark Sonn | Page 19

With many thanks and appreciation to Sam today for providing his invaluable assistance with my issue after 2 days of unresponsive voicemails to the Finance Director (I understand there may have been e providing his invaluable assistance with my issue after 2 days of unresponsive voicemails to the Finance Director (I understand there may have been extenuating circumstances for the indifference; however, an acknowledgement would have been welcomed.) I felt it best to spontaneously go in-person to my BMW of Catonsville dealership (I am a client of 9 years) in order to receive immediate service... and Sam obliged with straightforward and efficient assistance. With much appreciation, Sam... thank you. More

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Howard Moon and Mark were great! We were able to customize our vehicle and Howard communicated status of our vehicle build at every step. We were able to customize our vehicle and Howard communicated status of our vehicle build at every step. More

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Howard provided exceptional and excellent customer service throughout the buying process from the first call to when I drove my newly purchased vehicle off the lot! Sincerely, this is by far the best service throughout the buying process from the first call to when I drove my newly purchased vehicle off the lot! Sincerely, this is by far the best service I have received from any business. I would strongly recommend him to anyone looking to buy as he is very knowledgeable and seeks the satisfaction of his customers above all else! Thanks Howard!!!! More

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Mr. Moon is very professional salesman and he is very helpful and kind. Also I love Catonsville BMW service departments. helpful and kind. Also I love Catonsville BMW service departments. More

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Have done business with this dealership for 10+ years. Always first class! Will continue to purchase! Always first class! Will continue to purchase! More

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Absolutely the Best Dealership I have encountered. And Howard Moon was God Sent. Will Recommend. And Howard Moon was God Sent. Will Recommend. More

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Excellent experience at this dealership, the guys like Howard and finance guy Mark was awesome in whole process. Howard and finance guy Mark was awesome in whole process. More

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Howard provided world class service! ! From start to finish he was professional and courteous. He made my experience great!! ! From start to finish he was professional and courteous. He made my experience great!! More

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Thank you so much for getting me an excellent deal. I purchased my first BMW X6 from Jae Lim at BMW of Catonsville. He is so nice and kind. And very fun to work with. I bought many cars before, but thi I purchased my first BMW X6 from Jae Lim at BMW of Catonsville. He is so nice and kind. And very fun to work with. I bought many cars before, but this was the by far the best experience I ever had. Thanks again. Mr. Lim. I will definitely come back for next BMW. More

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My Client Advisor, Jae Lim was exceptional throughout the process from start to finish! Marc (Finance Manager) was also a pleasure to work with. process from start to finish! Marc (Finance Manager) was also a pleasure to work with. More

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