Mark Thomas | Page 20

Delightful Experience I've always had a good experience at this dealership, and this night was even better. We happened to show up on the same night as the Toyota Customer I've always had a good experience at this dealership, and this night was even better. We happened to show up on the same night as the Toyota Customer Appreciation dinner and Mark gave us the dinner too! All of the staff was very friendly and eager to help; it was a very easy-going, relaxed atmosphere, very bright and clean too. Even though we didn't arrive until after 6:30pm, Mark and Omir stayed past 10pm, to finish the paperwork with no complaints, and we were able to drive our new Prius home that night! We love our Prius, and will definitely be back someday when I'm ready for something new... I'm very content with my 2010 Rav for now :-) More

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Great Experience Overall I recently purchased a new Prius from Mr. Thomas. He was extremely, friendly, patient and professional. Buying a car from him was actually a pleasan I recently purchased a new Prius from Mr. Thomas. He was extremely, friendly, patient and professional. Buying a car from him was actually a pleasant experience. He took the time to make sure we were comfortable with our new car and made sure all our questions were answered to our complete satisfaction. Mr. Gatto, the sales manager, was also very kind and solicitous. He stopped by several times during the process to speak with both myself and my wife. He seemed genuinely interested in the sale and how we felt about it. Both of these gentlemen were truly excellent and I can't say a bad thing about either of them. The only downside was the "finance professional", Mr. Garrippa. I found him to be condescending and disrespectful. A poor employee. When we explained we were not interested in the extended warranty, he seemed to take it as an almost personal affront. I have awarded overall high marks due to the fact that the professionalism and courtesy of Mr. Thomas and Mr. Gatto, in my mind, far outweighed the ham-handed and oafish behavior of Mr. Garrippa. More

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+Great Dealer This is the 4th vehicle we purchased from Scranton Toyota, We always were treated with a great salesperson who was very helpful in our purchase . The This is the 4th vehicle we purchased from Scranton Toyota, We always were treated with a great salesperson who was very helpful in our purchase . The service we received was always fast & satisfactory.Anything we need was always handled in a courteous response This is why we only go to Scranton Toyota never any pressure More

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Toyota Tacoma purchase from Toyota of Scranton Extremely helpful and friendly staff. Worked to get me a great rate, exactly what I wanted in the vehicle and at an affordable payment. No pressure wh Extremely helpful and friendly staff. Worked to get me a great rate, exactly what I wanted in the vehicle and at an affordable payment. No pressure what so ever. I could see myself going back in a few years, and I completely recommend working with Mark (sales) and Omir (finance) if you're shopping for a new vehicle in the Scranton area. More

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I bought a 2012 Sienna and exported it across the border into Canada. Mark Thomas accommodated my every request and worked diligently to ensure the sales experience was positive. into Canada. Mark Thomas accommodated my every request and worked diligently to ensure the sales experience was positive. More

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Mark Thomas was very professional and informative from the minute I started dealing withh him. He continued to be helpful up to and including time of delivery. At delivery he walked me thru all operations the minute I started dealing withh him. He continued to be helpful up to and including time of delivery. At delivery he walked me thru all operations of the vehicle. He made varioius recomendations explaining everything as we went thru every step of the purchase. Followed up with a phone call after purchase to see if I had any questions or if he could help me in any way. I would not only recommend Scranton Toyota to anyone I know who would be in the market for a vehicle, but would highly recommend that they ask for Mark Thomas. Sincerely Ethel Moore More

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This was the best car-buying experience we have ever had! Mark Thomas --- excellent salesman, very professional. Omir --- very helpful and considerate. Sue Krisanda --- very congenial. The whole experience Mark Thomas --- excellent salesman, very professional. Omir --- very helpful and considerate. Sue Krisanda --- very congenial. The whole experience went very smoothly. More

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This is the 2nd vehicle that we have bought/leased from Mark. He is a true gentleman and does not pressure you in any way. Mark takes the time to listen to what you are looking for in a vehicle and then Mark. He is a true gentleman and does not pressure you in any way. Mark takes the time to listen to what you are looking for in a vehicle and then makes the entire process as smooth as possible. Mark is very knowledgeable and really makes the entire process a great deal easier. When we are ready for car # 3 we will definitely look for Mark! More

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This was my 8th purchase from Toyota of Scranton. As usual it was a seamless transaction, and worth the 150 mile ride. Mark Thomas is a gentleman and true professional. I won't hesitate when it's time f usual it was a seamless transaction, and worth the 150 mile ride. Mark Thomas is a gentleman and true professional. I won't hesitate when it's time for number 9. More

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I appreciated working with Mark Thomas. He was very I appreciated working with Mark Thomas. He was very professional and made the experience a good one. I purchase a vehicle every three years and us I appreciated working with Mark Thomas. He was very professional and made the experience a good one. I purchase a vehicle every three years and usually do not look forward to the back and forth game played by most. We did a bit of negotiating but it was very efficient. Mark also stayed well after close so I could leave that day with the new vehicle. I would definitely recommend Mark to friends and family. Linda Thomson More

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