Mark Thomas | Page 19

9th new car from TSofS A 2016 Camry this time; test drive went smoothly, deal was good, and delivery went smoothly as always. Mark Thomas has the intuitive knowledge base a A 2016 Camry this time; test drive went smoothly, deal was good, and delivery went smoothly as always. Mark Thomas has the intuitive knowledge base and pleasant demeanor that inspires your confidence; we look forward to his continued support as a true "product specialist." A surprise added bonus was Angelo Beretta returning as our finance expert - he makes the finance portion a friendly comfortable experience, as he makes every effort to know your needs, and to be a true advisor on what is available. More

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.. I purchased my used 2010 Corolla back in 2012 after an accident where my car had been totaled. I didn't have much to put down, nor could I really affo I purchased my used 2010 Corolla back in 2012 after an accident where my car had been totaled. I didn't have much to put down, nor could I really afford much. The sales associate was mindful of that and didn't pressure me into purchasing something I couldn't afford. I really appreciated that. Since then I have religiously taken it back for almost all of the routine maintainance. I have taken it in unannounced for random mishaps (hitting tire tread on the highway..) and never once did they give me a problem. they put it up on the life and helped me out cable ties on it. when I had my accident the body shop kept me informed regularly and even let me come back and see the repairs. only once did I throw a fit about being charged for tightening the serpentine belt that they put on. in the end, they accepted responsibility and didn't charge me. I can't say enough about them. I feel comfortable walking in. every one has always been respectful, professional, and friendly. I even convinced my aunt to buy a car here. My only wish is that there used car section was a bit bigger and included older a few older toyotas, not just ones returned after a lease is up. other than that - I really can't complain. I didn't think it was possible to love a dealership as much as I love them. I won't ever buy a car anywhere else. More

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Pleasant experience This was truely an enjoyable purchase. From the internet communications to the actual face to face meeting with the salesman went well. This is our 4t This was truely an enjoyable purchase. From the internet communications to the actual face to face meeting with the salesman went well. This is our 4th purchase in 4 years from your dealership. We won't go anywhere else However, serving beer may increase your sales. Just a thought for next time More

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About a Rave4 I just wanted to let everyone know that my Rave4 is the best SUV in the snow it gives you a peace of mind that keeps me safe and my cat safe also and I just wanted to let everyone know that my Rave4 is the best SUV in the snow it gives you a peace of mind that keeps me safe and my cat safe also and it is great on gas and it has great space. I wanted to thank TOYOTA for making a great SUV outstanding keep up the great work. More

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Replaced 14 year old car - stress free/ experience Replaced our 2001 Honda Insight with a 2015 Prius. I knew exact car from their website and fair price I wanted to pay. Toyota made entire transactio Replaced our 2001 Honda Insight with a 2015 Prius. I knew exact car from their website and fair price I wanted to pay. Toyota made entire transaction from walking into the door, closing the deal, financing, and taking delivery in a manner of hours. No pressure, no BS. Friendly, making sure understood car, paper work, etc. Highly recommend. More

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JOE CALI " I MADE THE RIGHT CHOICE! " THIS WAS MY FIRST VISIT TO TOYOTA OF SCRANTON AND I MUST ADMIT I WAS HOOKED THE MINUTE I WALKED INTO THE SHOWROOM..I WAS GREETED WITH SMILES AT THE DO THIS WAS MY FIRST VISIT TO TOYOTA OF SCRANTON AND I MUST ADMIT I WAS HOOKED THE MINUTE I WALKED INTO THE SHOWROOM..I WAS GREETED WITH SMILES AT THE DOOR AND DIRECTED IMMEDIATELY TO THE APPROPRIATE PERSON(MARK THOMAS). MARK WAS PROFESSIONAL AND FRIENDLY AND DISPLAYED A CARING DEMEANOR..HE ANSWERED ALL MY QUESTIONS AND OFFERED VARIOUS SCENARIOS TO CONSIDER..WE TEST DROVE MY EVENTUAL PURCHASE ( 2014.5 CAMRY SE) AND MARK WENT OVER ALL OF THE OPTIONS OFFERED..FROM PAPERWORK TO DELIVERY WAS VERY QUICK...WOULD RECOMMEND THIS DEALERSHIP TO EVERYONE.. More

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Excellent Service All Around Our experience at Toyota can be summarized using the words knowledgeable, kind, ethical, and helpful. Our sales man Mark was always ready to go and k Our experience at Toyota can be summarized using the words knowledgeable, kind, ethical, and helpful. Our sales man Mark was always ready to go and knew everything about the Corolla and explained everything in detail on the test drive. They gave us a very fair price and were quick to draw up the paperwork and work with us to make sure everything was in order so we could take the car home that day. I would definitely recommend Mark as well as Toyota to anyone. More

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Delightful Experience I've always had a good experience at this dealership, and this night was even better. We happened to show up on the same night as the Toyota Customer I've always had a good experience at this dealership, and this night was even better. We happened to show up on the same night as the Toyota Customer Appreciation dinner and Mark gave us the dinner too! All of the staff was very friendly and eager to help; it was a very easy-going, relaxed atmosphere, very bright and clean too. Even though we didn't arrive until after 6:30pm, Mark and Omir stayed past 10pm, to finish the paperwork with no complaints, and we were able to drive our new Prius home that night! We love our Prius, and will definitely be back someday when I'm ready for something new... I'm very content with my 2010 Rav for now :-) More

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Great Experience Overall I recently purchased a new Prius from Mr. Thomas. He was extremely, friendly, patient and professional. Buying a car from him was actually a pleasan I recently purchased a new Prius from Mr. Thomas. He was extremely, friendly, patient and professional. Buying a car from him was actually a pleasant experience. He took the time to make sure we were comfortable with our new car and made sure all our questions were answered to our complete satisfaction. Mr. Gatto, the sales manager, was also very kind and solicitous. He stopped by several times during the process to speak with both myself and my wife. He seemed genuinely interested in the sale and how we felt about it. Both of these gentlemen were truly excellent and I can't say a bad thing about either of them. The only downside was the "finance professional", Mr. Garrippa. I found him to be condescending and disrespectful. A poor employee. When we explained we were not interested in the extended warranty, he seemed to take it as an almost personal affront. I have awarded overall high marks due to the fact that the professionalism and courtesy of Mr. Thomas and Mr. Gatto, in my mind, far outweighed the ham-handed and oafish behavior of Mr. Garrippa. More

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+Great Dealer This is the 4th vehicle we purchased from Scranton Toyota, We always were treated with a great salesperson who was very helpful in our purchase . The This is the 4th vehicle we purchased from Scranton Toyota, We always were treated with a great salesperson who was very helpful in our purchase . The service we received was always fast & satisfactory.Anything we need was always handled in a courteous response This is why we only go to Scranton Toyota never any pressure More

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