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Mark Timen
Mark Timen at Jay Buick GMC

Mark Timen | Page 2

Operations Manager

Jay Buick GMC

18800 Rockside Rd
Bedford, OH 44146

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4.8
69 Reviews
4.8

69 Reviews

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69 Reviews of Mark Timen

June 03, 2026

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Employee Rating

The dealership employees was very nice and professional. I was greeted with in seconds for my service call on my car. The shop was clean and I had a good experience More

by IMCELRATH
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Recommend Dealer
Yes
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Jun 03, 2026

Jay Buick GMC responded

Thank you for your feedback! It is wonderful to hear that you had a positive experience at Jay Buick GMC and that our team provided you with professional service. We take pride in maintaining a clean environment and ensuring our customers feel welcomed. Looking forward to seeing you again for your next service visit! Jay Buick GMC Bedford Team

May 29, 2026

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Employee Rating

They they are always accommodating very kind and professional and take very good care of their customers More

by GIBSONKELKEL
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Recommend Dealer
Yes

Other Employees Tagged: Michael Croom

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May 30, 2026

Jay Buick GMC responded

Thank you for your wonderful review, Kelkel! We truly appreciate your kind words about our team's accommodations and professionalism at Jay Buick GMC Bedford. It's always our goal to provide excellent care to our customers. We look forward to seeing you again soon! Jay Buick GMC Bedford Team

May 26, 2026

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Employee Rating

Got to the service dept. ontime and was out in an hour. Work was performed and video sent to my phone showing the service being done. The service writer John or Josh was gre More

by Golferpal2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Analdo Venezuela and mgr.were a pleasure to work with.

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May 27, 2026

Jay Buick GMC responded

Thank you for your wonderful review! We’re thrilled to hear that you had a positive experience with our service department and that John or Josh provided you with friendly and professional assistance. It's great to know that you were satisfied with the service performed and appreciated the video update. We look forward to seeing you again at Jay Buick GMC Bedford for your next service! Jay Buick GMC Bedford Team

May 05, 2026

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Excellent service. Great access, timely and professional. Video provided important information for planned service in convenient text-based format. More

by Bears6152
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter, Michael Croom

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May 06, 2026

Jay Buick GMC responded

Thank you for the fantastic review! We’re thrilled to hear that you had an excellent experience with us at Jay Buick GMC Bedford. It's great to know that our service and video communication met your needs. We appreciate your feedback and look forward to assisting you again in the future! Jay Buick GMC Bedford Team

March 14, 2026

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Everyone was very friendly and helpful. I would recommend this dealership to my friends and family. More

by RJAV8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Walter, Michael Croom , Jacob Newby

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Mar 15, 2026

Jay Buick GMC responded

Thank you for your kind words! We truly appreciate your recommendation of Jay Buick GMC Bedford to your friends and family. It’s wonderful to hear that you found our team friendly and helpful. We look forward to serving you again in the future! Jay Buick GMC Bedford Team

March 11, 2026

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Always good to go there. Great service and friendly staff. Just need to have hot coffee More

by NICHTALL
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Recommend Dealer
Yes
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February 21, 2026

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They were really informative and I really appreciate the assistance on getting my issue resolved More

by tomika.brown315
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave and Allen in service and Mike at the Collision center

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February 05, 2026

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My Terrain was serviced quickly and correctly. The employees were very friendly and kept me up to date as my car was serviced More

by ROBERTR28
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: David Richmond

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January 11, 2026

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Jay service is awesome they always fit you in and car is ready when promised. David is wonderful I have been working with him for 15 years or more. More

by ED66
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Croom

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January 11, 2026

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Employee Rating

Prompt, courteous, and very clean waiting area. And a complimentary car wash if weather permits. Great coupons! More

by Jessie Jones
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Michael Croom

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