Mark Wallace | Page 5

My purchase was seamless. It all went so smoothly. Trevor was very nice and answered all my questions with accuracy. I was in and out of the dealership within 2 hours. It all went so smoothly. Trevor was very nice and answered all my questions with accuracy. I was in and out of the dealership within 2 hours. More

by rogerkoby Verified Customer Verified Customer

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Friendly staff that met every need that I wanted for a new vehicle and was able to get me the best deal possible! new vehicle and was able to get me the best deal possible! More

by ADAMMUNOZ93 Verified Customer Verified Customer

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Kendall did an excellent job representing the dealership. This was our first purchase from McKenzie Motors. This was our first purchase from McKenzie Motors. More

by vlcolbert46 Verified Customer Verified Customer

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The sales person and manager done an excellent job explaining everything that was involved in us getting a new vehicle such as the vehicle, financing, and answering any questions we had with professio explaining everything that was involved in us getting a new vehicle such as the vehicle, financing, and answering any questions we had with professionalism. More

by edwhelms Verified Customer Verified Customer

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Very honest, transparent & professional. Easy to work with even virtually, making the experience so much easier. The team was able to find the right vehicle to exceed all expectations. Easy to work with even virtually, making the experience so much easier. The team was able to find the right vehicle to exceed all expectations. More

by jorgevazquez402 Verified Customer Verified Customer

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This dealership was an absolute pleasure to work with. Tyler was far above any expectations I had for an associate going in. Tyler and the dealership will have our business as long as we live here. Tyler was far above any expectations I had for an associate going in. Tyler and the dealership will have our business as long as we live here. More

by MICHAEL_RAMSEY36 Verified Customer Verified Customer

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Jean Hernandez, Mark Wallace, and Kendall (sales person) were great. Everyone else who I came in contact with, from the senior sales manager (deal reviewer) to the finance guy, were complete idiots and time were great. Everyone else who I came in contact with, from the senior sales manager (deal reviewer) to the finance guy, were complete idiots and time wasters. As a result, I would never go back to consider another purchase at McKenzie without getting an in-writing agreement to my pre-conditions...that I in fact verbally set out with Jean the day prior to my visit to the dealership. As I stated, beyond the (3) guys I mentioned who treated me correctly, the rest of that experience failed miserably to meet my expectations! I told them in advance that I did NOT want to spend 4-5 hours buying this car. I selected it before I came in; reviewed the Carfax before I went there. I had approved financing with USAA before I got in the door. I told Jean I DID NOT want any add-on options of any kind; and NO extended vehicle maintenance plans. Yet, the clowns there still pissed away my time like it had no value! 4-hours to get this deal done...insane! 45 minutes trying to get me "better financing" with one of their "great lenders"! Was a waste of time. No deal better than what USAA gave me. Who knows how many credit pulls, pulling down my 798 score I walked in the door with! I still bought the car. To the ownership group - I heard you have great ethics and respect your customers. On Saturday it seems not everyone on your team is playing from that playbook! One final comment - the primary reason that I even looked at the inventory at the dealership for my purchase decision was due to an EXCELLENT experience I had weeks prior with the Maintenance department (Devon and team). That's why I have this dealership the first chance to sell me a car. More

by mike Verified Customer Verified Customer

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Mark and Tyler made my deal happen and also got me in the truck I wanted!!!! truck I wanted!!!! More

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Everyone we came in contact with were very professional and helpful. Our salesman, Tyler Bennett was very knowledgeable and patient as we went through the process of purchasing a vehicle. He helped with my and helpful. Our salesman, Tyler Bennett was very knowledgeable and patient as we went through the process of purchasing a vehicle. He helped with my phone and the On Star setup. The gentlemen in finance were also helpful and got us to a purchase price we were comfortable with. Overall a great experience More

by melperry64 Verified Customer Verified Customer

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Tyler Moore was very professional and made the car purchase an easy process. The overall experience was great and I highly recommend others to purchase from here! purchase an easy process. The overall experience was great and I highly recommend others to purchase from here! More

by SAMANTHABARKSDALE1 Verified Customer Verified Customer

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