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Mark Wallace
269 Reviews
Dealership Experience
10 yrs, 3 mos
Industry Experience
20 yrs, 4 mos
Specialties & Trainings
certified buick
certified gmc
269 Reviews
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269 Reviews of Mark Wallace
February 09, 2025
Jean Hernandez, Mark Wallace, and Kendall (sales person) were great. Everyone else who I came in contact with, from the senior sales manager (deal reviewer) to the finance guy, were complete idiots and time were great. Everyone else who I came in contact with, from the senior sales manager (deal reviewer) to the finance guy, were complete idiots and time wasters. As a result, I would never go back to consider another purchase at McKenzie without getting an in-writing agreement to my pre-conditions...that I in fact verbally set out with Jean the day prior to my visit to the dealership. As I stated, beyond the (3) guys I mentioned who treated me correctly, the rest of that experience failed miserably to meet my expectations! I told them in advance that I did NOT want to spend 4-5 hours buying this car. I selected it before I came in; reviewed the Carfax before I went there. I had approved financing with USAA before I got in the door. I told Jean I DID NOT want any add-on options of any kind; and NO extended vehicle maintenance plans. Yet, the clowns there still pissed away my time like it had no value! 4-hours to get this deal done...insane! 45 minutes trying to get me "better financing" with one of their "great lenders"! Was a waste of time. No deal better than what USAA gave me. Who knows how many credit pulls, pulling down my 798 score I walked in the door with! I still bought the car. To the ownership group - I heard you have great ethics and respect your customers. On Saturday it seems not everyone on your team is playing from that playbook! One final comment - the primary reason that I even looked at the inventory at the dealership for my purchase decision was due to an EXCELLENT experience I had weeks prior with the Maintenance department (Devon and team). That's why I have this dealership the first chance to sell me a car. More
by mike
Verified Customer
February 07, 2025
Everyone we came in contact with were very professional and helpful. Our salesman, Tyler Bennett was very knowledgeable and patient as we went through the process of purchasing a vehicle. He helped with my and helpful. Our salesman, Tyler Bennett was very knowledgeable and patient as we went through the process of purchasing a vehicle. He helped with my phone and the On Star setup. The gentlemen in finance were also helpful and got us to a purchase price we were comfortable with. Overall a great experience More
by melperry64
Other Employees Tagged: Tyler Bennett
February 07, 2025
Tyler Moore was very professional and made the car purchase an easy process. The overall experience was great and I highly recommend others to purchase from here! purchase an easy process. The overall experience was great and I highly recommend others to purchase from here! More
by SAMANTHABARKSDALE1
Other Employees Tagged: Tyler Moore
February 01, 2025
Vehicle is great service was great, process just took a little longer than anticipated. Negotiated items were resolved before purchase finalized. little longer than anticipated. Negotiated items were resolved before purchase finalized. More
by rodfrieling0
Other Employees Tagged: Jim Windrow, Matthew Brown, Cortney Giles , Chase Carroll, Steve Huber, Joe Pyland
January 28, 2025
Very pleased with the purchase of my new vehicle and sales person responding back to my call sales person responding back to my call More
by bchristian1953
Other Employees Tagged: Matthew Brown , Chase Carroll, Justin Clark, Kevin Cuevas, Trevor Marshall, Robert Martorelli, Joe Pyland, Jimmy Williamson
January 21, 2025
Great experience over all! Worth the drive from New Orleans to get our vehicle from the team at McKenzie! Worth the drive from New Orleans to get our vehicle from the team at McKenzie! More
by LAUREN.LAHNERS
Other Employees Tagged: Jim Windrow, Matthew Brown , Chase Carroll, Justin Clark, Kevin Cuevas, Trevor Marshall, Robert Martorelli, Joe Pyland, Jimmy Williamson
December 21, 2024
Matt and Mark were both a pleasure to work with. Both were knowledgeable and honest. Both were knowledgeable and honest. More
by wolfer54
Other Employees Tagged: Matthew Brown
December 16, 2024
We were very pleased with the dealership. We were not pressured and very well taken care of. We were not pressured and very well taken care of. More
by MO6AND1
Other Employees Tagged: Jim Windrow, Matthew Brown , Justin Clark, Steve Huber, Trevor Marshall
