Mark Wilburn
Mark Wilburn at Randy Marion Subaru

Mark Wilburn | Page 2

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
734 Reviews
4.9

734 Reviews

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734 Reviews of Mark Wilburn

March 16, 2026

Dealership Rating
Employee Rating

I’ve always had a great time with the service reps at Randy Marion Subaru. Jessica Matos was fantastic—she checked me in and explained everything about my car’s issues clearly. She was honest about the c More

by RISHI23289
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos, Jacob McMillen

Mar 16, 2026

Randy Marion Subaru responded

Thank you for highlighting Jessica’s clear check-in process and honest cost estimates for your Subaru Forester. We’re glad the loaner car was ready right away and the timeline met your expectations. We appreciate your recommendation and look forward to helping with any future service needs.

March 15, 2026

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Every single time I’ve been at this dealership I’ve had a positive experience. Every time. They are kind and honest and create an environment where you feel like family. As long as I’m in the area they will More

by elishallovejoy
Service Price Transparency
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Recommend Dealer
Yes
Mar 15, 2026

Randy Marion Subaru responded

Hearing that you feel at home with us every time really makes our day. We’re glad our team could deliver honest and caring service on your Crosstrek. We look forward to being your go to Subaru service center whenever you’re in the area.

March 13, 2026

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As usual the folks in the service department are terrific to work with - friendly, knowledgeable, efficient, good listeners. Particularly impressed that they keep you informed with regular updates as to how More

by SANDYROBINSON32
Service Price Transparency
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Recommend Dealer
Yes
Mar 13, 2026

Randy Marion Subaru responded

Thank you for recognizing our service team’s friendly, knowledgeable, and efficient work on your Subaru Outback. We’ll share your praise with Jessica for arranging the at-home pickup and drop-off. It’s great to know our updates kept you informed throughout the process.

March 11, 2026

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Excellent service. Service center valued my time. Was in and out in less than an hour. More

by bkreynolds32
Service Price Transparency
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Recommend Dealer
Yes
Mar 12, 2026

Randy Marion Subaru responded

Thank you for choosing us to service your Subaru Crosstrek. We’re glad our team respected your time and had you back on the road in under an hour. Let us know if there’s anything else we can do for you.

March 11, 2026

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I appreciated the clear communication and excellent service. I was also impressed with short wait times. More

by PAULHOFFERBERT
Service Price Transparency
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Recommend Dealer
Yes
Mar 11, 2026

Randy Marion Subaru responded

It’s great to know our team communicated clearly and kept your wait time brief during service on your Subaru Outback. We’re glad you were pleased with the experience. We look forward to assisting you again.

March 05, 2026

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Service mgr was excellent. Offered a loaner since service would be about 4 hrs. Car was done exactly when promised. More

by dscarpa3
Service Price Transparency
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Recommend Dealer
Yes
Mar 05, 2026

Randy Marion Subaru responded

We’re pleased our service manager made a positive impression and provided a loaner while your Subaru Forester was being looked after. It’s great to know the work was completed right on schedule. Thank you for the five-star rating and for trusting us with your vehicle.

March 03, 2026

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I needed an unscheduled service due to a flat tire it was provided. In a timely, friendly and professional manner. Excellent service thank you. More

by SBS23464
Service Price Transparency
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Recommend Dealer
Yes
Mar 03, 2026

Randy Marion Subaru responded

Thank you for sharing your experience. We’re glad we could get your flat tire attended to quickly and professionally on your Subaru. Your kind words mean a lot to our team.

February 25, 2026

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Was able to get an appointment quickly. Always listen and explain thoroughly what my car needs More

by SMACK962
Service Price Transparency
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Recommend Dealer
Yes
Feb 25, 2026

Randy Marion Subaru responded

We’re happy we could schedule your Subaru Impreza service promptly. It’s great to know our team listens carefully and offers clear explanations of your car’s needs. Thanks for the five-star rating, and please reach out if you need anything else.

February 21, 2026

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Great people always good to deal with they go the extra mile to do job right More

by CHRISTMANTC
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Recommend Dealer
Yes
Feb 21, 2026

Randy Marion Subaru responded

Thank you for sharing your experience with the service on your Subaru Outback. Mark and the team were glad to put in the extra effort to ensure everything was done right. We appreciate your trust and look forward to helping you again.

February 14, 2026

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Employee Rating

Always helpful. Thank you. Nothing more to say. I will return. Thank you. Thank you More

by jdkutzschbach
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Feb 14, 2026

Randy Marion Subaru responded

Thank you for sharing your feedback. We’re glad our team was helpful during your Subaru Outback service and look forward to assisting you again.

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