Mark Wilburn
Mark Wilburn at Randy Marion Subaru

Mark Wilburn | Page 2

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
743 Reviews
4.9

743 Reviews

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743 Reviews of Mark Wilburn

April 10, 2026

Dealership Rating
Employee Rating

As always, Jacob, Keeley and the rest of the staff treated me with respect and made me feel like my visit for maintenance was to most important thing to them. On the sales side both Keeley and Bria More

by ALLENL.HOFFER
Service Price Transparency
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Recommend Dealer
Yes
Apr 10, 2026

Randy Marion Subaru responded

We appreciate your strong endorsement and are delighted Jacob and Keeley ensured your Ram 1500 maintenance visit felt prioritized. It’s great to know the sales team offered the same respectful treatment. Feel free to let us know whenever you need assistance again.

April 08, 2026

Dealership Rating
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I always have efficient service and am well informed. Staff all friendly! The people who work at Randy Marion Subaru are a true example to follow, thanks to their excellent service and customer care. O More

by sanaldio
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Recommend Dealer
Yes
Apr 08, 2026

Randy Marion Subaru responded

We appreciate hearing about your efficient service experiences and clear updates during your Subaru Forester visits. It means so much that you drive from Winston-Salem to Mooresville for our warm greetings and respectful care. Thank you for choosing us for your service needs.

April 02, 2026

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I always have efficient service and am well informed. Staff all friendly! Never have a problem scheduling an appointment. More

by pattyallbright
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Aaron Forness

Apr 02, 2026

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

March 30, 2026

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Mark and his team always provide thorough and timely service and great communication from beginning to end. More

by JMOORE3024
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Recommend Dealer
Yes
Mar 31, 2026

Randy Marion Subaru responded

We’re pleased to hear Mark and the team provided thorough and timely service with clear communication throughout. Thank you for entrusting your Subaru to us. We look forward to serving you again.

March 28, 2026

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Mark and the staff are great! They keep me informed about what my car needs without pressuring me to do work that I am not ready to do yet. I can trust them to do the work right. More

by THERESAMKNIGHT
Service Price Transparency
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Recommend Dealer
Yes
Mar 28, 2026

Randy Marion Subaru responded

Thank you for recognizing Mark and our team. Keeping you informed about your Subaru Outback’s maintenance needs without any pressure is important to us. We appreciate your trust and look forward to helping with your next service.

March 27, 2026

Dealership Rating
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I arrived just before my appointment time and Jacob greeted me by my name. My service was completed within 30 minutes. Mark and Jacob provide the best customer service experience every visit. Informati More

by david.lawrence1969
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Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Mar 27, 2026

Randy Marion Subaru responded

It’s wonderful that Jacob greeted you by name and that your Subaru Crosstrek service wrapped up so quickly. We’re pleased Mark and Jacob continue to provide smooth, informative assistance. Thank you for trusting us with your Crosstrek.

March 23, 2026

Dealership Rating
Employee Rating

The Service department, especially Mark and Jessica are always very attentive and do a fantastic of keeping the customer informed about their vehicle being serviced. I would also say Keeley on the sales s More

by ALLENL.HOFFER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keeley Murphy, Jessica Matos

Mar 23, 2026

Randy Marion Subaru responded

Thank you for taking the time to leave us this 5-star review!

March 21, 2026

Dealership Rating
Employee Rating

Honest, dependable, trustworthy, good prices, timely, welcoming, great atmosphere, the best advisor “Mark Wilburn”, great More

by mamchlt
Service Price Transparency
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Recommend Dealer
Yes
Mar 21, 2026

Randy Marion Subaru responded

We’re grateful you felt welcomed by our team and appreciated the transparent pricing. It’s wonderful Mark provided dependable advice throughout your Outback service. Thank you for trusting us with your Subaru, and we look forward to your next visit.

March 18, 2026

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We are traveling needed an oil change and tire rotation…. took us right in with no appointments and was out in an hour! Even gave me discount being a loyalty member! Everyone was so nice and friendly even th More

by ANGELBEACHBABE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Neeley Managers

Mar 18, 2026

Randy Marion Subaru responded

Thank you for letting us fit your Subaru Ascent in quickly and complete the oil change and tire rotation within an hour. It’s rewarding to hear our loyalty discount, clean lobby, and friendly team made your visit enjoyable. Thank you for considering Subaru for your next vehicle and safe travels ahead.

March 16, 2026

Dealership Rating
Employee Rating

I’ve always had a great time with the service reps at Randy Marion Subaru. Jessica Matos was fantastic—she checked me in and explained everything about my car’s issues clearly. She was honest about the c More

by RISHI23289
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Matos, Jacob McMillen

Mar 16, 2026

Randy Marion Subaru responded

Thank you for highlighting Jessica’s clear check-in process and honest cost estimates for your Subaru Forester. We’re glad the loaner car was ready right away and the timeline met your expectations. We appreciate your recommendation and look forward to helping with any future service needs.

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