Mark Wilburn
Mark Wilburn at Randy Marion Subaru

Mark Wilburn | Page 3

Service Advisor

Randy Marion Subaru

301 West Plaza Drive
Mooresville, NC 28117

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4.9
741 Reviews
4.9

741 Reviews

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741 Reviews of Mark Wilburn

March 11, 2026

Dealership Rating
Employee Rating

Excellent service. Service center valued my time. Was in and out in less than an hour. More

by bkreynolds32
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Recommend Dealer
Yes
Mar 12, 2026

Randy Marion Subaru responded

Thank you for choosing us to service your Subaru Crosstrek. We’re glad our team respected your time and had you back on the road in under an hour. Let us know if there’s anything else we can do for you.

March 11, 2026

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I appreciated the clear communication and excellent service. I was also impressed with short wait times. More

by PAULHOFFERBERT
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Recommend Dealer
Yes
Mar 11, 2026

Randy Marion Subaru responded

It’s great to know our team communicated clearly and kept your wait time brief during service on your Subaru Outback. We’re glad you were pleased with the experience. We look forward to assisting you again.

March 05, 2026

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Service mgr was excellent. Offered a loaner since service would be about 4 hrs. Car was done exactly when promised. More

by dscarpa3
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Recommend Dealer
Yes
Mar 05, 2026

Randy Marion Subaru responded

We’re pleased our service manager made a positive impression and provided a loaner while your Subaru Forester was being looked after. It’s great to know the work was completed right on schedule. Thank you for the five-star rating and for trusting us with your vehicle.

March 03, 2026

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I needed an unscheduled service due to a flat tire it was provided. In a timely, friendly and professional manner. Excellent service thank you. More

by SBS23464
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Recommend Dealer
Yes
Mar 03, 2026

Randy Marion Subaru responded

Thank you for sharing your experience. We’re glad we could get your flat tire attended to quickly and professionally on your Subaru. Your kind words mean a lot to our team.

February 25, 2026

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Was able to get an appointment quickly. Always listen and explain thoroughly what my car needs More

by SMACK962
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Recommend Dealer
Yes
Feb 25, 2026

Randy Marion Subaru responded

We’re happy we could schedule your Subaru Impreza service promptly. It’s great to know our team listens carefully and offers clear explanations of your car’s needs. Thanks for the five-star rating, and please reach out if you need anything else.

February 21, 2026

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Great people always good to deal with they go the extra mile to do job right More

by CHRISTMANTC
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Recommend Dealer
Yes
Feb 21, 2026

Randy Marion Subaru responded

Thank you for sharing your experience with the service on your Subaru Outback. Mark and the team were glad to put in the extra effort to ensure everything was done right. We appreciate your trust and look forward to helping you again.

February 14, 2026

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Always helpful. Thank you. Nothing more to say. I will return. Thank you. Thank you More

by jdkutzschbach
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Recommend Dealer
Yes
Feb 14, 2026

Randy Marion Subaru responded

Thank you for sharing your feedback. We’re glad our team was helpful during your Subaru Outback service and look forward to assisting you again.

February 10, 2026

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I received polite, excellent, professional service. The work was completed before the estimated time of completion and they had back in my car quickly. More

by azraphaelus
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Recommend Dealer
Yes

Other Employees Tagged: Tim Lawson, Aaron Forness, Jessica Matos, Jacob McMillen , Everyone assisted in processing my car

Feb 10, 2026

Randy Marion Subaru responded

We’re pleased our team could provide courteous and reliable care for your Subaru WRX. It was great to complete the work ahead of your estimated timeframe and return your car swiftly. Thank you for trusting us with your WRX.

February 10, 2026

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Always get excellent service from the service department and the staff is always very helpful More

by WILBURN2W
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Recommend Dealer
Yes
Feb 10, 2026

Randy Marion Subaru responded

Thank you for trusting our service department with your Subaru Legacy. Mark and our entire team are glad to help and look forward to assisting you again.

February 08, 2026

Dealership Rating
Employee Rating

Flawless experience once again, I had new front rotors and pads installed and the mechanic noticed my tires were cupping on the inside edge so he recommended a 4 wheel alignment to save my tires from wear More

by VERTICALCHAMBER
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Recommend Dealer
Yes

Other Employees Tagged: Jacob McMillen

Feb 08, 2026

Randy Marion Subaru responded

It’s fantastic to hear our detailed inspection and video walkaround helped catch the tire cupping on your Subaru Impreza. We’re glad the front rotor and pad installation went smoothly and you appreciated our straightforward service approach. Your praise for our service department truly means a lot to us.

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