Marketing Team
Marketing Team at Crain Kia of Conway
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Marketing Team | Page 8

Marketing Dept

Crain Kia of Conway

810 South Amity Road
Conway, AR 72032

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4.8
73 Reviews
4.8

73 Reviews

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73 Reviews of Marketing Team

May 06, 2021

Dealership Rating
Employee Rating

I bought a telluride four months ago and my experience with this dealership couldn’t have been better. Our salesman and the entire staff went out of their way to help us. Worth driving an hour and a half More

by ricebird
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Lesia Morrison , Courtney Mallett, Lindsey McHenry

April 30, 2021

Dealership Rating
Employee Rating

This was the review I put on Google.Unless you're This was the review I put on Google. Unless you're getting service for free, don't use this place. Even then, I'd be suspect. They "forgot" to pic More

by Chuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Apr 30, 2021

Crain Kia of Conway responded

Mr. German, thank you for your Review, we can’t improve if we don’t hear from you, Our Customer. Mr. Brian Lowrey, Service Manager has discussed these issues a couple of times with you and he scheduled a time to pick up your car the following day and performed the oil change and serviced your car properly, no oil leaks and no issues. We did not ignore your note, but we could not go outside The Crain Commitment of 5000 miles or 5 months for your next oil change because this would VOID your Warranty. Your request to set the miles at 10,000 or 7 month intervals will not be set up due to your warranty being voided.

Apr 30, 2021

Chuck responded

That is understandable, I wasn't aware of that. But what about the vacuum and wash? I also asked to contacted if something needed to be change like the engine and cabin filter. I would have had that done but instead I found out later. It's all good, I don't expect perfection.

Apr 30, 2021

Crain Kia of Conway responded

You received your Crain KIA Multi Point Inspection Report that indicates your Cabin Air Filter and Engine Air Cleaner was in the yellow, which is good. We will not change any filter unless it is in the red, which is bad. This MPI is your report card on your vehicle and will be given to you at each visit. Our car wash is for small cars (KIA's) and trucks can be damaged when in the wash bay. We should have vacuumed the vehicle and would be glad to do this at your convenience.

Apr 30, 2021

Chuck responded

So I think what the real issue is a lack of communication. If someone would have told me all of that, I'd be fine.

March 02, 2021

Dealership Rating
Employee Rating

Pleasant easy and Quinn was super. Warranty guy was professional and helpful as well. We drove from Little Rock so that is a trstament to thier work More

by TTRICHARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Quinn Owens

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