Marquita Jones | Page 16

Courtesy and Respect for Used car buyers I spoke to your pre-owned division manager at length. The Powers That Be would do well to speak with him. A few things I noticed: The "receptio I spoke to your pre-owned division manager at length. The Powers That Be would do well to speak with him. A few things I noticed: The "receptionist" made me stand and wait to be helped while she took a personal call on her cell phone. We shopped in the rain and no assistance was offered such as an umbrella while the dealers all around you brought umbrellas. My car was purchased in cash, a gift from a close friend. We were told that it would be no problem to use her bank card number and/or credit card to complete the transaction but when we sat down with the finance manager, not only was he completely unprofessional and condescending but he told us we could not do the transaction in that manner. As a result, my friend had to take time out of her work day - and risk losing her job - in order to go to her bank in Ohio and personally wire the money. To add insult to injury the paper instructions for wiring money were incomplete and/or incorrect which caused yet another significant delay. The next day when I returned to pick up my car, I inadvertently got dropped off at the new car dealership. And what did I find? An attentive professional receptionist ( i.e. not on her cell phone); fresh flowers in abundance and an attitude of "you're special because you're buying a NEW car. Meanwhile at the used car building; no flowers, no professional receptionist and while this may seem petty, it is evidence of the "we don't care about you 'cause you're not buying a brand new car" - the signs in the ladies room - more than one - all with the word toilet misspelled! The only reason I went ahead and took the car was because of Marquita! She went above and beyond to really help me in a desperate situation. I was en route to Missouri to care for my 95 yr old mother in law who had fallen and broken two ribs. My previous car's head gasket blew so I had to purchase another car in a hurry. Marquita payed attention. She listened to what I was saying and understood what is important to me in a car. I would buy another car from her in a heartbeat. I can assure you that given the treatment I received from the dealership, I would never buy another car from Capital Toyota. I am already telling my friends who live in Chattanooga to stay away from you people who don't care that for many Americans a USED car is a major purchase. Go ahead and stroke the egos of those new car buyers. I won't be back. By the way, I asked to speak in person with the General Manager and was told I could not. What's up with that? Finally, I asked Marquita to locate a 2007 Toyota Avalon Owner's Guide for me since there was not one in the glove box and she assured me she would. I am still waiting. More

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Above And Beyond! We have now had our vehicle for over a week and I can honestly say there is not a single bit of buyers remorse. We truly couldn't be happier with our We have now had our vehicle for over a week and I can honestly say there is not a single bit of buyers remorse. We truly couldn't be happier with our purchase. However, I want this review to be about the amazing customer service we received. Anyone who has purchased a vehicle knows the hassle it can be, the frustration, the pushy sales people, the headache of financing and everything else in between. I am happy to say, this was not the case at all for us. About a week prior to stepping foot on the lot, I contacted Marquita Jones and let her know that my family was looking to purchase a vehicle. Pretty straight forward. She asked what I was looking for and what needs had to be met when searching. I let her know that we needed a larger vehicle to accommodate our family of four and our three large breed dogs. But more than what we were looking for in a vehicle, we needed some accommodations in the buying process. I explained that my husband was a medically retired veteran who is 100% disabled, living with PTSD and TBI. Due to this, he has incredibly high anxiety and can be standoffish. I explained that too many options, fast talking and pushiness would only cause him frustration and him forgoing the entire process. I also let her know that he had trouble hearing especially out of the left ear. I also explained that due to his conditions once leaving the Army, his credit has suffered. So this was not only for us to get a family car but also to help him gain some independence again being that we would be putting the vehicle in his name. When Marquita told me she had this under control, there couldn't have been truer words. Over the course of the week she reached out several times with vehicle options and credit financing options. By the time we were ready to hit the lot, Marquita had all the paperwork ready to go, the vehicle of choice ready for our inspection and test drive and everyone on the team basically in place. It was the most seamless process I had ever been a part of. She was considerate of all the things I told her. The background noise was minimal, her office area was clutter-free and quiet and she made sure at every step that we were happy with the choice of vehicle. She answered all questions with confidence and accuracy which created an instant bond. When she passed us off to the finance department, it was just a few signatures and then obtaining the keys. But the finance went above and beyond as well, explaining to my husband how to raise his credit score and then refinance in a year at a lower rate. I am proud to say that my husband walked away the new owner of a 2016 Jeep Compass and swearing that he will never buy another car from anyone besides Marquita Jones! More

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Love my car. Had a great experience and Marquita was great! I got the car I wanted and would buy from her again. :). Have recommended already. Thank you. Had a great experience and Marquita was great! I got the car I wanted and would buy from her again. :). Have recommended already. Thank you. More

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Determine Ms Marquita was very helpful and determined to put me in a car. I am the proud owner of a 07 Honda Accord,thought the price was a little high but she Ms Marquita was very helpful and determined to put me in a car. I am the proud owner of a 07 Honda Accord,thought the price was a little high but she got my payments exactly where I wanted it. Thanks Marquita love my honda I For got she actually came in on her day off to finalize the deal thanks!!!! More

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Marquita is the best She was very kind patient with me despite my indecisiveness. I was able to leave the dealership with a nice car and an affordable monthly payment due She was very kind patient with me despite my indecisiveness. I was able to leave the dealership with a nice car and an affordable monthly payment due to her help. More

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Ask for Marquita Jones!!!! Marquita is a 5 Star salesperson, but the dealership seemed to struggle with some small details that would have really made our car buying experience Marquita is a 5 Star salesperson, but the dealership seemed to struggle with some small details that would have really made our car buying experience great. We purchased a used Land Cruiser and Marquita was fantastic. Not only did she meet me half way from where I live for our test drive, she even purchased a Toyota DVD remote that was missing to make our car buying experience better. She is an excellent person and really enjoys providing dependable transportation needs for her customers. Marquita Jones is trustworthy and the person you need to see for your next car purchase. More

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Pleasant experience! Marquita was very kind and helpful from the beginning! I found the car I wanted and she was there to help me get it! I left happy! Marquita was very kind and helpful from the beginning! I found the car I wanted and she was there to help me get it! I left happy! More

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Don't trust the finance person First off, our salesperson was great! She didn't pressure us at all and was open about needing to confirm the answers to our questions. We offered a p First off, our salesperson was great! She didn't pressure us at all and was open about needing to confirm the answers to our questions. We offered a price negotiation for the car we wanted. The saleswoman confirmed with finance that it could be done and it was agreed upon. However that was the end of our positive experience. We then waited over an hour to meet the finance person. From the first moment we sat down he refused to listen to us. He continued to push us to finance the entire price of the car instead of putting money down and made comment that the interest we would pay for financing the entire cost would be 'negligible.' (The money difference was more than 10k). He continued to give us monthly payments estimates based on no money down. After continuing to tell him we did not wish to pay for additional package options he gave us a final price. HE CHARGED US ALMOST 5K MORE THAN THE PROCE AGREED UPON.!! When we got annoyed by this and wanted clarification he broke down the cost. However in his mind our 4K trade in didn't count as money! At the end of the day he refused to accept that there was a misunderstanding and we walked out. It was THE WORST EXPERIENCE WE'VE EVER HAD WITH A CAR DEALER!!!! I feel sorry for the saleswoman who was great! Toyota is loosing a lot of business by employing such a rude, underhanded, sneaky finance person! More

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4Runner I had a great experience and am super thrilled with the car we ended up with and we will definitely be coming back to buy our next car from Marquita. I had a great experience and am super thrilled with the car we ended up with and we will definitely be coming back to buy our next car from Marquita. More

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Amazing Experience! Marquita was very patient, knowledgeable and helpful in the car buying process. We drove 2 hours after finding the 4Runner we wanted online. Marquita Marquita was very patient, knowledgeable and helpful in the car buying process. We drove 2 hours after finding the 4Runner we wanted online. Marquita stayed late with us and did everything necessary to help us get out the door with the vehicle we wanted and at a payment we were comfortable with. Thanks Marquita! More

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