Marra Lam
Marra Lam at Jenkins Kia of Crystal River

Marra Lam | Page 3

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Jenkins Kia of Crystal River

1850 SE Us Highway 19
Crystal River, FL 34429

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4.8
53 Reviews
4.8

53 Reviews

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53 Reviews of Marra Lam

April 12, 2025

Dealership Rating
Employee Rating

Best service department in the state, wouldn’t go anywhere else for services! Great staff, very knowledgeable. More

by fdl99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 16, 2025

Jenkins Kia of Crystal River responded

Thank you so much for your kind words about your service visit! We appreciate your business!

April 08, 2025

Dealership Rating
Employee Rating

It can improve by sending me brand new oem keys sonic 2018 Lt that are programmed More

by rrosapastor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2025

Jenkins Kia of Crystal River responded

Thank you for your patronage and feedback!

March 26, 2025

Dealership Rating
Employee Rating

Service is great as usual friendly staff very fast and helpful makes me want to get another kia just for the service More

by robmonik47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Bushnell, Tony Bower, MELISSA TEACHMAN, Steven Caron, Keith Kent , Ryan Driver, Devin Gillespie

Mar 31, 2025

Jenkins Kia of Crystal River responded

Thank you so much for your great review! We know that you are the reason we are here!

March 22, 2025

Dealership Rating
Employee Rating

Most import all were patient with our back and forth of how we wanted to process the transaction; i.e., buy or lease. And secondly all the paper work was made easy by preparation as you knew we had anothe More

by The Boyds
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dave Bushnell

Mar 24, 2025

Jenkins Kia of Crystal River responded

Thank you so much for the great review! Our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with us. We appreciate your business!

March 11, 2025

Dealership Rating
Employee Rating

Excellent customer service. Was greeted with a friendly smile and a cheerful "Good Morning!" Always a pleasure having my car serviced at Jenkin's Kia of Crystal River. More

by AnneGP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Bushnell, Tony Bower, MELISSA TEACHMAN, Steven Caron, Keith Kent , Ryan Driver, Devin Gillespie

Mar 13, 2025

Jenkins Kia of Crystal River responded

Thank you so much for the great review! Our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with us. We appreciate your business!

March 11, 2025

Dealership Rating
Employee Rating

We have been getting our Kia serviced at Jenkins Kia for more than four years. Steve at the front desk is always very pleasant and bend-over-backwards helpful. As are all the other employees there. I would More

by ELLEP1945
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Bushnell, Tony Bower, MELISSA TEACHMAN, Steven Caron, Keith Kent , Ryan Driver, Devin Gillespie

Mar 13, 2025

Jenkins Kia of Crystal River responded

Thank you so much for your great review! We know that you are the reason we are here!

March 10, 2025

Dealership Rating
Employee Rating

Prompt & efficient service. Well equipped waiting room with great snacks. Positive experience overall. We will return. More

by cat lady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Bushnell, Tony Bower, MELISSA TEACHMAN, Steven Caron, Keith Kent , Ryan Driver, Devin Gillespie

Mar 10, 2025

Jenkins Kia of Crystal River responded

Thank you so much for your high rating! We appreciate your business and your review!

February 22, 2025

Dealership Rating
Employee Rating

The staff and service is always excellent. That's why I continue to to there. More

by The Boyds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2025

Jenkins Kia of Crystal River responded

Thank you so much for the great review! Our team works very hard to provide the best service possible, so we are so happy to see that reflected during your recent experience with us. We appreciate your business!

February 14, 2025

Dealership Rating
Employee Rating

My parents are in their 80's. They have purchased 3 cars from Kia in Crystal River. They get mail to come in and change the car's oil every 30 days. When they go there for the oil More

by GreatGazoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 14, 2025

Jenkins Kia of Crystal River responded

Good afternoon, I do apologize for your parents' experience while they were at our dealership. We have checked with Kia America and they informed us that there are no communications issued regarding defective windows in any Kia models at this time. Because there is not communication directly from the manufacturer, we are unable to replace a damaged side window at no cost. If you do, however, have communication regarding this matter from Kia directly, I will be happy to review it and work towards a solution for your parents. Regards, Jaimie Cummings Customer Relations Manager

Feb 19, 2025

Jenkins Kia of Crystal River responded

Good morning, As previously stated, there are no recalls issued from Kia qualifying the window for a free replacement. The vehicle has been out of warranty for a year, so we are not able to process a claim through the warranty. The cost of the replacement was explained to your parents while they were here and that cost is not something that we would be able to cover. They can contact Kia Consumer Affairs at 800-333-4542 to inquire if they are able to cover this cost. Thank you, Jaimie Cummings Customer Relations Manager

Feb 14, 2025

GreatGazoo responded

Kia Telluride Broken Passenger Window Owners of the 2021 Kia Telluride have reported issues with their passenger windows getting stuck or not closing properly, sometimes leaving a small gap of about half an inch. Some owners have experienced their windows stopping mid-operation and then working again after a short period. In addition, there have been reports of passenger windows cracking or chipping without external factors, leading some to believe the glass might be defective. Kia has faced multiple recalls and issues with their vehicles, including problems with the LCD screens and instrument clusters. However, specific issues related to passenger windows have not been addressed in major recalls, and owners have had to seek individual resolutions or repairs through dealerships. If you encounter a broken passenger window, it is advisable to contact your local Kia dealership for a diagnosis and potential repair. Dealerships have sometimes been able to replicate the issue and provide solutions, though the process can be lengthy and frustrating for owners.

February 08, 2025

Dealership Rating
Employee Rating

Friendly, part of the family service. Always a good visit. Maybe costly sometimes, but well worth it More

by Alan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2025

Jenkins Kia of Crystal River responded

Thank you so much for your great review! We know that you are the reason we are here!

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