Martha Morales

Vallejo Hyundai responded

Thank you for sharing your experience, Richy! We’re thrilled to hear that Martha made your first car-buying experience easy, stress-free, and memorable. Providing knowledgeable, personable, and accommodating service is exactly what we strive for, and it’s great to see that reflected in your visit. Congratulations on your first car—that’s a big milestone! We truly appreciate your recommendation and look forward to assisting you again in the future. Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you for the great feedback! We truly appreciate you choosing Vallejo Hyundai and are glad to hear our team made your experience a positive one. Providing a friendly, accommodating, and stress-free car-buying process is always our goal, and it means a lot to know we delivered. Thank you again for your trust—we look forward to assisting you again in the future. Best regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Email Subject Hello Colette, Thank you for your feedback and review. We truly appreciate the opportunity to serve you and assist with your vehicle needs. I’m pleased to hear that Jordan and the team took care of you in a timely manner and were able to answer any questions you may have had. If there is anything you need in the future, please do not hesitate to contact us. Thank you again and have a great day! Sincerely, Nate Sanchez Service Director

Vallejo Hyundai responded

Thank you for your kind feedback! We truly appreciate you choosing Vallejo Hyundai and are glad our team was able to assist you with your purchase. Enjoy your new vehicle, and Happy New Year. We look forward to assisting you again in the future. Best regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for taking the time to share your feedback. I sincerely apologize for the frustration and inconvenience you experienced during your leasing process. What you described is not acceptable and does not reflect the level of communication, coordination, or customer care we expect from our team. The breakdowns you noted—pricing consistency, interdepartmental communication, paperwork accuracy, and overall professionalism—are being taken very seriously and reviewed internally. While I appreciate you recognizing Diana for her efforts, it’s clear we fell short in too many other areas, and for that I take full responsibility. I would welcome the opportunity to speak with you directly, review what went wrong, and ensure any remaining concerns are fully addressed. Your experience provides important feedback, and we will use it to improve our processes and training moving forward. Thank you again for bringing this to my attention. Sincerely, Aiman Saleh General Manager

Vallejo Hyundai responded

Thank you, JB, for taking the time to share your experience. We are glad to hear that your visit was efficient, comfortable, and straightforward. Providing prompt service and making every interaction easy and welcoming is always our goal. We truly appreciate your recommendation and your trust in our team. Best regards, Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you, Tom, for taking the time to share your feedback as a Verified Customer. We’re glad to hear that Martha’s knowledge of the Ioniq 5 made your experience enjoyable and that she was able to guide you smoothly through both the trade-in and sales process. We truly appreciate your trust in our team. — Aiman Saleh General Manager Vallejo Hyundai

Vallejo Hyundai responded

Thank you for sharing your experience! We appreciate you giving us the chance to earn your business. While we may not be the flashiest store, we take pride in having a knowledgeable and genuine team that puts customers first. I’m glad to hear Cruz and our GSM, Fadi, made your visit a positive one. — Aiman Saleh, General Manager

Vallejo Hyundai responded

Thank you so much for sharing your experience! We’re thrilled to hear that Martha, Kenneth, James, and Cruz made your visit so comfortable and enjoyable. Our team takes pride in creating a welcoming, no-pressure environment, and it’s wonderful to know that came through. We truly appreciate your kind words and look forward to the opportunity to work with you again in the future! — Aiman Saleh, General Manager

Vallejo Hyundai responded

Thank you so much for your kind words! We’re thrilled to hear that our Vallejo Hyundai team provided such great communication and follow-up. We always want to make sure you’re happy even after your purchase. We truly appreciate your trust and look forward to seeing you again! — Aiman Saleh, General Manager Vallejo Hyundai