Martin Arellano
Martin Arellano at Tri State Nissan

Martin Arellano

Service Advisor

Tri State Nissan

1230 Millwood Pike
Winchester, VA 22602

4.7
91 Reviews
4.7

91 Reviews

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91 Reviews of Martin Arellano

April 04, 2026

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I don't think I've ever experienced a car dealership that has it so well together. More

by kevin.d.murphy
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jason Johnson

March 27, 2026

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Always great service, Martin is the best reliable and helpful. Heads up to Todd Kerns, nice guy and also helpful and reliable. Thanks for the help and Service. More

by Carol
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Recommend Dealer
Yes
Apr 04, 2026

Tri State Nissan responded

Thank you, Carol, for your continued trust and for recognizing Martin and Todd. We're glad to hear you consistently receive great service and that both of them have been reliable and helpful during your visits. Providing transparent pricing, quality workmanship, and efficient service is always our goal. We truly appreciate your loyalty to Tri-State Nissan and look forward to helping you again next time.

March 11, 2026

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The customer service was Outstanding! The wait time and.area was really great! I will definitely return for service here. More

by tz2
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Recommend Dealer
Yes
Mar 26, 2026

Tri State Nissan responded

Thank you for the great review. We’re glad to hear the customer service stood out and that the wait time and lounge area made your visit comfortable. Creating a smooth and welcoming experience is always our goal. We truly appreciate you choosing Tri-State Nissan and look forward to seeing you again for your next service visit.

February 15, 2026

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The dealership is great I have bought several cars from here. The service department gets you in and out and keeps you updated on your car. More

by 77COX
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Recommend Dealer
Yes
Feb 20, 2026

Tri State Nissan responded

Thank you for continuing to choose us over the years. It truly means a lot that you’ve purchased several vehicles here and trust both our sales and service teams. Thank you for your loyalty and for sharing your experience. We’re glad to hear the service department has kept things efficient and communicated clearly while your vehicle was here. That kind of consistency is what we strive for every day. We appreciate you and look forward to taking care of you for many more years to come.

December 28, 2025

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When scheduling a recall appointment please do not add any more services unless they are requested. More

by peterglcsw
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Recommend Dealer
Yes
Jan 09, 2026

Tri State Nissan responded

Thank you for your feedback, Peter. We appreciate you taking the time to share your experience. We completely understand your concern and apologize for any confusion during your recall visit. Your input helps us improve how we communicate and ensure that only requested services are added moving forward. We value your time and trust, and we’ll be sure to use your feedback to make future visits smoother.

December 17, 2025

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Everything went well and timely. When paying my bill I was irritated to discover that there was a 3% charge for paying with a credit card. More

by gages
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Recommend Dealer
Yes
Dec 24, 2025

Tri State Nissan responded

Thank you, Gage, for sharing your experience. We’re glad to hear everything went smoothly and that your service was completed on time. We do appreciate your feedback about the credit card fee — it helps us continue to look for ways to make the payment process clearer and more convenient for our customers. Thank you again for your visit and for choosing Tri-State Nissan

November 22, 2025

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Very pleasant & helpful. Appreciated his explanating things to me and answering my questions. Will be back. More

by VARAYE
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Recommend Dealer
Yes
Dec 04, 2025

Tri State Nissan responded

Thank you, Varaye. We’re so glad to hear that Martin made your visit such a positive one and took the time to explain everything clearly. We appreciate your kind words and your trust, and we look forward to welcoming you back next time.

November 21, 2025

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Always good service and done in the time frame that was given when asked when it would ready. More

by junenorwood
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Todd Kerns

Dec 04, 2025

Tri State Nissan responded

Thank you, June. We appreciate you taking the time to share your experience and are glad to hear that Kevin, Todd, and Martin provided good service and met your expected timeframe. Your feedback helps us continue improving the way we serve our customers. Thank you again for your trust and for choosing us for your vehicle’s service needs.

November 06, 2025

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As usual, the work was performed quickly and correctly. Will recommend to anyone needing setvice More

by kcmaop
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Todd Kerns, Skylar Warner , Bob Pressler

Nov 13, 2025

Tri State Nissan responded

Thank you for sharing your experience. We are glad to hear everything went smoothly and that our team continues to meet your expectations. We truly appreciate your recommendation and thank you again for trusting us with your vehicle.

October 24, 2025

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Excellent service and most of all everything was explained with cost upfront. Would highly recommend this service center. More

by CITYBOYCO
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Recommend Dealer
Yes
Oct 30, 2025

Tri State Nissan responded

Thank you for sharing your feedback. We’re so glad to know that you received excellent service and clear communication about costs—that transparency is something we take great pride in. We truly appreciate your recommendation and your trust in our team. Thank you again for choosing us; we look forward to serving you on your next visit.

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