Check out Martin Arellano's reviews on DealerRater

February 23, 2024

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Got tow truck quickly and got us to our appointment and back and got right to work on my vehicle back and got right to work on my vehicle More

by davejudy

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Todd Kerns

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Feb 28, 2024 -

Tri State Nissan responded

We're delighted to have been able to assist you promptly and efficiently! At Tri-State Nissan, ensuring our customers' convenience and satisfaction is always our top priority. We're here to keep you moving smoothly on the road ahead!

February 15, 2024

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They are honest and they do great work bi trust them to keep my Toyota running well keep my Toyota running well More

by FRANLIPTON

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Kevin Riggleman, Todd Kerns, Skylar Warner , Bob Pressler, Josh Stogdale

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Feb 17, 2024 -

Tri State Nissan responded

Hello Valued Customer, We grateful for your time giving us a review and 5 star rating of your customer service experience. We appreciate the value of every single person that walks through our doors. Your time and loyalty are priceless and is what means the most to us and we are so lucky to have you invest that with us here at Tri-State Nissan. Thank you for being a member of our valued customer family. Hope you have a great day.

February 08, 2024

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My service was very professional; the crew was knowledgeable, and everyone was friendly. I’ll use the service center again. knowledgeable, and everyone was friendly. I’ll use the service center again. More

by C. Phillips

Verified Customer

Service Price Transparency

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jennifer Stead

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Feb 10, 2024 -

Tri State Nissan responded

Hello Valued Customer, We grateful for your time giving us a review and 5 star rating of your customer service experience. We appreciate the value of every single person that walks through our doors. Your time and loyalty are priceless and is what means the most to us and we are so lucky to have you invest that with us here at Tri-State Nissan. Thank you for being a member of our valued customer family. Hope you have a great day.

February 03, 2024

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Very convenient to drop off and pick up for maintenance. Staff is always very friendly Staff is always very friendly More

by beegle4

Verified Customer

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Recommend Dealer

Yes

Other Employees Tagged: Kevin Riggleman, Todd Kerns, Skylar Warner , Bob Pressler, Josh Stogdale

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Feb 05, 2024 -

Tri State Nissan responded

We appreciate your feedback! Ensuring convenience and maintaining a friendly atmosphere for our customers is always our priority. Thank you for choosing us for your maintenance needs. We look forward to continuing to provide you with excellent service in the future!

Feb 07, 2024 -

Tri State Nissan responded

Beegle4, Thank you for taking the time to let us know how we did. We are so grateful for your review and 5 star rating. Hope you have a blessed day!

January 21, 2024

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Skylar and the Nissan staff did a great job. I will return in the future for required maintenance. Beyond outstanding. Nate I will return in the future for required maintenance. Beyond outstanding. Nate More

by NPREZZY

Verified Customer

Service Price Transparency

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Recommend Dealer

Yes

Other Employees Tagged: Skylar Warner

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Jan 23, 2024 -

Tri State Nissan responded

Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly.

January 16, 2024

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Mike Brown was very professional and personable. He listened to us and wasn’t “pushy”. We’ve always been happy with the sales and service depts at Tri-State. He listened to us and wasn’t “pushy”. We’ve always been happy with the sales and service depts at Tri-State. More

by monaashby

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Todd Kerns , Mike Brown, Bob Pressler

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Jan 20, 2024 -

Tri State Nissan responded

Monaashby, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016

January 05, 2024

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Martin is the best. Still have some services to do, but he has explained these very well. Still have some services to do, but he has explained these very well. More

by RBRYAN1

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Jan 09, 2024 -

Tri State Nissan responded

Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly.

December 31, 2023

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This dealership is always professional and pleasant. I would highly recommend anyone needing work done to there vehicle to go here. I would highly recommend anyone needing work done to there vehicle to go here. More

by j_hindman

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Kevin Riggleman, Todd Kerns, Skylar Warner , Bob Pressler, Drake Shaw, Josh Stogdale

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Jan 10, 2024 -

Tri State Nissan responded

Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly.

December 20, 2023

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Employee Rating

We Always receive first class white glove service. Bob is the best. We will always bring our cars to TriState because of him! Bob is the best. We will always bring our cars to TriState because of him! More

by VALENTINE.LISBOA83

Verified Customer

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Kevin Riggleman, Skylar Warner , Bob Pressler

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Dec 23, 2023 -

Tri State Nissan responded

Valentine.lisboa83, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly. Thank You, Kind Regards, Jennifer Stead Owner Loyalty Manager Tri-State Nissan (540)771-3016

December 13, 2023

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Fast and efficient, excellent customer service, friendly staff and they answer all questions and try to help in any way they can. staff and they answer all questions and try to help in any way they can. More

by tattoo_tim76

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Dec 18, 2023 -

Tri State Nissan responded

Hello valued customer, We are very happy to hear that our team was on top of their game in customer service satisfaction. Thank you for your review and 5 star rating. It is certainly a pleasure serving every single customer. We truly want every customer to know how important they are to us. Also, Nissan will be reaching out to you with a detailed survey of your customer service experience here with us. Please feel free to let them know how well our team did in customer service satisfaction and representing their brand name. Thank you for being a valued Nissan customer.

Martin Arellano | Page 6

Service Advisor

Tri State Nissan

97 Reviews of Martin Arellano

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