Martin is the best.
Still have some services to do, but he has explained these very well.
Still have some services to do, but he has explained these very well.
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by RBRYAN1
Verified Customer
Verified Customer
Service Price Transparency
Jan 09, 2024 -
Tri State Nissan responded
Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly.
This dealership is always professional and pleasant.
I would highly recommend anyone needing work done to there vehicle to go here.
I would highly recommend anyone needing work done to there vehicle to go here.
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by j_hindman
Verified Customer
Verified Customer
Service Price Transparency
Jan 10, 2024 -
Tri State Nissan responded
Thank you for taking the time to let us know how we did. The review and 5 star rating mean so much and it is such a blessing to work along side these ladies and gentlemen everyday. Their care and compassion for every customer they encounter is truly amazing. We Hope you enjoy your new vehicle and Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our select team members and dealership. Please feel free to let them know how well we represent their brand not only in brand knowledge but in the most important, Customer Service satisfaction. If you have any questions, please feel free to contact me directly.
We Always receive first class white glove service.
Bob is the best. We will always bring our cars to TriState because of him!
Bob is the best. We will always bring our cars to TriState because of him!
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by VALENTINE.LISBOA83
Verified Customer
Verified Customer
Service Price Transparency
Dec 23, 2023 -
Tri State Nissan responded
Valentine.lisboa83, Thank you for taking the time to let us know how we did. We hope you have a great day! Please keep a lookout for the OFFICIAL FULL SURVEY from Nissan North America. This survey will work as a report card for our dealership. If you have any questions, please feel free to contact me directly.
Thank You,
Kind Regards,
Jennifer Stead
Owner Loyalty Manager
Tri-State Nissan
(540)771-3016
Fast and efficient, excellent customer service, friendly
staff and they answer all questions and try to help in any way they can.
staff and they answer all questions and try to help in any way they can.
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by tattoo_tim76
Verified Customer
Verified Customer
Service Price Transparency
Dec 18, 2023 -
Tri State Nissan responded
Hello valued customer, We are very happy to hear that our team was on top of their game in customer service satisfaction. Thank you for your review and 5 star rating. It is certainly a pleasure serving every single customer. We truly want every customer to know how important they are to us. Also, Nissan will be reaching out to you with a detailed survey of your customer service experience here with us. Please feel free to let them know how well our team did in customer service satisfaction and representing their brand name. Thank you for being a valued Nissan customer.
Staff is super nice.
They always take good care of my vehicle. Service is quick.
They always take good care of my vehicle. Service is quick.
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by huntreese
Verified Customer
Verified Customer
Service Price Transparency
Nov 16, 2023 -
Tri State Nissan responded
We're delighted to hear that our staff's friendliness and efficiency have left a positive impression on you! 🌟 Your satisfaction and the well-being of your vehicle are our top priorities. We appreciate your kind words and look forward to continuing to provide you with quick and excellent service in the future!
I am always amazed by the friendliness and
professionalism shown by this service department. They are fair, honest, and a true pleasure to work with.
professionalism shown by this service department. They are fair, honest, and a true pleasure to work with.
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by JKPASS1
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Bob Pressler
Oct 14, 2023 -
Tri State Nissan responded
Hello we are so glad to hear that our service department is holding to the Nissan customer service standard. We strive to let all of our customers know they are valued. Thank you for you review and 5 star rating. Glad to have you as a valued customer.
The shop manager was prompt and friendly.
He answered the questions I had concerning tune ups and tires.
He answered the questions I had concerning tune ups and tires.
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by spring53
Verified Customer
Verified Customer
Service Price Transparency
Sep 21, 2023 -
Tri State Nissan responded
We're thrilled to hear you had a good experience with our shop manager! Prompt and friendly service is our pedal-powered promise, and we're delighted he could steer you in the right direction regarding tune-ups and tires. Thanks for rolling by and choosing us for your car needs – we're always here to help you cruise smoothly on the road!
Martin did an excellent job explaining exactly what
needed to be done and how the process would work. Once my vehicle was dropped off everything progressed exactly how Martin said it would and I got my
needed to be done and how the process would work. Once my vehicle was dropped off everything progressed exactly how Martin said it would and I got my vehicle back much sooner than I had expected.
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by GSF13EMAIL
Verified Customer
Verified Customer
Service Price Transparency
Sep 15, 2023 -
Tri State Nissan responded
Thank you for your fantastic feedback! We're delighted to hear that Martin provided you with such a clear and precise explanation of our process. At our service center, we believe in under-promising and over-delivering, so it's no surprise that you got your vehicle back sooner than expected. We look forward to serving you again in the future!
Very prompt and professional.
All the staff very polite and organized.. Will recommend Tri State Nissan
All the staff very polite and organized.. Will recommend Tri State Nissan
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by DICKIE_MOORE
Verified Customer
Verified Customer
Service Price Transparency
Sep 11, 2023 -
Tri State Nissan responded
Thank you so much for your glowing 5-star review Dickie! We're thrilled to hear that you found our team prompt and professional, and we take pride in our polite and organized staff. At Tri State Nissan, we aim to provide a fun and enjoyable car-buying experience, and we're delighted that you had a positive experience with us. Your recommendation means the world to us, and we can't wait to assist you again in the future! Safe travels!
Martin Arellano is an excellent service writer.
When scheduling a service, appointment, I always go to Martin. He is professional and friendly; and, courteous. Other Tri-State personal are consiste
When scheduling a service, appointment, I always go to Martin. He is professional and friendly; and, courteous. Other Tri-State personal are consistently professional and congenial.
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by TMINJESU
Verified Customer
Verified Customer
Service Price Transparency
Aug 17, 2023 -
Tri State Nissan responded
Thank you for your fantastic 5-star review Tminjesu! We're thrilled to hear that Martin Arellano has consistently provided you with excellent service as a service writer. Your loyalty means a lot to us, and we're proud to have Martin on our team delivering professional, friendly, and courteous assistance. We truly appreciate your kind words and look forward to serving you with the same level of excellence in the future.
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