Martin Arellano
Martin Arellano at Tri State Nissan

Martin Arellano | Page 7

Service Advisor

Tri State Nissan

1230 Millwood Pike
Winchester, VA 22602

4.8
97 Reviews
4.8

97 Reviews

Write a Review

97 Reviews of Martin Arellano

November 12, 2023

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Employee Rating

Staff is super nice. They always take good care of my vehicle. Service is quick. More

by huntreese
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Todd Kerns

Nov 16, 2023

Tri State Nissan responded

We're delighted to hear that our staff's friendliness and efficiency have left a positive impression on you! 🌟 Your satisfaction and the well-being of your vehicle are our top priorities. We appreciate your kind words and look forward to continuing to provide you with quick and excellent service in the future!

October 10, 2023

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I am always amazed by the friendliness and professionalism shown by this service department. They are fair, honest, and a true pleasure to work with. More

by JKPASS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob Pressler

Oct 14, 2023

Tri State Nissan responded

Hello we are so glad to hear that our service department is holding to the Nissan customer service standard. We strive to let all of our customers know they are valued. Thank you for you review and 5 star rating. Glad to have you as a valued customer.

September 21, 2023

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The shop manager was prompt and friendly. He answered the questions I had concerning tune ups and tires. More

by spring53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Todd Kerns

Sep 21, 2023

Tri State Nissan responded

We're thrilled to hear you had a good experience with our shop manager! Prompt and friendly service is our pedal-powered promise, and we're delighted he could steer you in the right direction regarding tune-ups and tires. Thanks for rolling by and choosing us for your car needs – we're always here to help you cruise smoothly on the road!

September 14, 2023

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Martin did an excellent job explaining exactly what needed to be done and how the process would work. Once my vehicle was dropped off everything progressed exactly how Martin said it would and I got my More

by GSF13EMAIL
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Recommend Dealer
Yes

Other Employees Tagged: Todd Kerns

Sep 15, 2023

Tri State Nissan responded

Thank you for your fantastic feedback! We're delighted to hear that Martin provided you with such a clear and precise explanation of our process. At our service center, we believe in under-promising and over-delivering, so it's no surprise that you got your vehicle back sooner than expected. We look forward to serving you again in the future!

September 10, 2023

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Very prompt and professional. All the staff very polite and organized.. Will recommend Tri State Nissan More

by DICKIE_MOORE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Todd Kerns

Sep 11, 2023

Tri State Nissan responded

Thank you so much for your glowing 5-star review Dickie! We're thrilled to hear that you found our team prompt and professional, and we take pride in our polite and organized staff. At Tri State Nissan, we aim to provide a fun and enjoyable car-buying experience, and we're delighted that you had a positive experience with us. Your recommendation means the world to us, and we can't wait to assist you again in the future! Safe travels!

August 17, 2023

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Martin Arellano is an excellent service writer. When scheduling a service, appointment, I always go to Martin. He is professional and friendly; and, courteous. Other Tri-State personal are consiste More

by TMINJESU
Service Price Transparency
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Recommend Dealer
Yes
Aug 17, 2023

Tri State Nissan responded

Thank you for your fantastic 5-star review Tminjesu! We're thrilled to hear that Martin Arellano has consistently provided you with excellent service as a service writer. Your loyalty means a lot to us, and we're proud to have Martin on our team delivering professional, friendly, and courteous assistance. We truly appreciate your kind words and look forward to serving you with the same level of excellence in the future.

July 30, 2023

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Quick work on inspection. Thanks. Wick into garage area and inspection completed quickly. Thanks for service More

by BASSPRO40
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Recommend Dealer
Yes
Jul 31, 2023

Tri State Nissan responded

Thank you for your encouraging five-star review!! I'm thrilled that you found our service to be quick and efficient! At Tri-State Nissan, we want to give you the best we have, and we'll always do so by trying to surpass your expectations. Thank you for choosing us, and have a magnificent day!

July 29, 2023

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I know when I come to the service department I'll be spending some money. It's always a pleasure to deal with Martin, who keeps me informed and makes sensible recommendations. More

by CHARLES.HUNTER
Service Price Transparency
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Recommend Dealer
Yes
Jul 31, 2023

Tri State Nissan responded

Thank you for your encouraging five-star review!! I'm so excited that you found Martin and our service extraordinary! At Tri-State Nissan, we aim to be transparent, professional, friendly, and kind. I'm happy that we have fulfilled your expectations. If you return, we'll do our best to transcend all your anticipations! Have a blessed day!

July 02, 2023

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Great service, done right the first time, professional and friendly staff, good quality work and pricing More

by LUCENT168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Todd Kerns, Skylar Warner , Bob Pressler, Drake Shaw, Josh Stogdale

Jul 03, 2023

Tri State Nissan responded

Thank you for your astonishing five-star review!! I'm so blessed that you found Tri-State Nissan to be an amazing place to bring your car! Thank you for choosing us, and I can't wait to welcome you back and make your next experience a glorious paradise!

June 07, 2023

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Employee Rating

The dealership and Martin were both extremely accommodating in servicing my car without an appointment. As always everyone was friendly and helpful! More

by elizabeth.liechty
Recommend Dealer
Yes
Jun 07, 2023

Tri State Nissan responded

Thank you so much for your spectacular five-star review!! At Tri-State Nissan, we thrive on providing exceptional service experiences. I'm thrilled that the dealership and Martin went above and beyond to accommodate your car servicing needs, even without an appointment. Our friendly and helpful team is always ready to make your visit exciting and stress-free. Thank you for your kind words, and we can't wait to continue surpassing your expectations in the future!

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