Martin Arellano
Martin Arellano at Tri State Nissan

Martin Arellano | Page 9

Service Advisor

Tri State Nissan

1230 Millwood Pike
Winchester, VA 22602

4.8
97 Reviews
4.8

97 Reviews

Write a Review

97 Reviews of Martin Arellano

April 27, 2023

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Employee Rating

Great people to work with, very professional. They always have my best interest first. I always look forward to seeing them. More

by sportsplus.jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Todd Kerns, Skylar Warner , Bob Pressler, Josh Stogdale

Apr 27, 2023

Tri State Nissan responded

Thank you for taking the time to leave a positive review! We are thrilled to hear that you had a great experience with our team and that they always put your best interest first. Our staff takes pride in providing exceptional customer service and ensuring our customers' satisfaction. We truly value your patronage and appreciate the opportunity to serve you. Thank you again for choosing us, and we look forward to seeing you again soon!

April 24, 2023

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Great staff they make sure that all my vehicle needs are taken care of and my vehicle is safe to drive More

by KELLERCR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Todd Kerns, Skylar Warner , Bob Pressler, Josh Stogdale

Apr 25, 2023

Tri State Nissan responded

Thank you for taking the time to share your positive experience with our staff! We are thrilled to hear that we have been able to take care of all your vehicle needs and ensure that your vehicle is safe to drive. Our team takes pride in providing exceptional customer service and ensuring that every customer leaves our dealership feeling satisfied and confident in their vehicle. We truly value your patronage and appreciate the opportunity to serve you. Thank you again for choosing us, and we look forward to seeing you again soon!

April 23, 2023

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They took care of my wife’s new car and she is not easy to please. I will continue to do business with tri state and considering on buying another car from them based on our past experiences with them on More

by Daniellafond87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Kerns, Skylar Warner , Bob Pressler, Josh Stogdale

Apr 24, 2023

Tri State Nissan responded

Thank you for your positive review! We're thrilled to hear that we were able to take care of your wife's new car and provide her with excellent service. We understand that customer satisfaction is key, and we're glad that we were able to meet your expectations. Thank you for your continued business and for considering us for your next vehicle purchase. We appreciate your loyalty and look forward to serving you and your family again in the future.

April 22, 2023

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Employee Rating

She was very rude and unprofessional from the start. Didn’t look at me when she spoke to me and then forgot to come get me when my service was done, I only knew my car was done because I got an email a More

by ROSITINO05
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Todd Kerns

Apr 24, 2023

Tri State Nissan responded

We're sorry to hear that your recent experience with us did not meet your expectations. We strive to provide our customers with the best service possible, and it's disappointing to hear that you were not treated with the respect and professionalism that we expect from our team. We apologize for any inconvenience caused by the delay in notifying you about the completion of your service. We take your feedback seriously and will address this issue with our team to ensure that we provide better service in the future. We appreciate your business and hope to have the opportunity to serve you better in the future.

April 20, 2023

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Everything went as expected. Will come back for service. Lounge was nice and clean. Thank you More

by misslucky
Service Price Transparency
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Recommend Dealer
Yes
Apr 24, 2023

Tri State Nissan responded

Thank you for your positive review! We're pleased to hear that everything went smoothly during your visit and that you found our lounge to be nice and clean. Our team is committed to providing our customers with the best service possible, and we're glad that we were able to meet your expectations. Thank you for choosing us as your dealership for your service needs, and we look forward to welcoming you back for your next visit.

April 20, 2023

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Employee Rating

Whole vehicle shook when I applied brakes. Got me in right away for a brake job More

by russ
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Todd Kerns

Apr 20, 2023

Tri State Nissan responded

Thank you for sharing your experience with us. We are glad to hear that we were able to get you in for service promptly and address the issue with your brakes. Our team strives to provide efficient and effective service to all of our customers. We appreciate your business and hope to see you again for any future automotive needs.

April 19, 2023

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Martin Arellano is a pleasure to work with. He's conscientious, courteous, and professional. My truck-recall repair was completed an hour ahead of the estimated job time. It's well worth the d More

by raymondart3
Recommend Dealer
Yes
Apr 19, 2023

Tri State Nissan responded

Thank you for sharing your positive experience with Martin and the team at Tri State Nissan! We're thrilled to hear that your recall repair was completed quickly and that you were pleased with Martin's service. We appreciate your business and look forward to serving you again in the future!

April 17, 2023

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Whenever I need some service for my car, without hesitation, I take it to the Nissan in Winchester for the good attention, the good service, I am always satisfied with the service and the good atten More

by chio2a2v
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 17, 2023

Tri State Nissan responded

Thank you for your fantastic review! We're thrilled to hear that you always choose our Nissan dealership in Winchester for your vehicle service needs. Our team takes pride in providing exceptional customer service and quality work, and it's great to hear that you're always satisfied with the service and attention you receive. We're especially glad to hear that Martin has provided you with great attention and service. We appreciate your business and your trust in us, and we look forward to continuing to provide you with the care and service you deserve for many years to come!

April 16, 2023

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Timely, communicative, and justifiable pricing. I would recommend Tri-State Nissan Servicing to anyone. I intend on returning for all future servicing. More

by hayessmith17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman

Apr 17, 2023

Tri State Nissan responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service department and that we provided you with timely, communicative service at a justifiable price. We understand that vehicle servicing can be stressful, and we're glad that we could help alleviate some of that stress by providing exceptional service. It's great to know that you're satisfied with our service and that you're willing to recommend us to others. We appreciate your business and your trust in us, and we look forward to serving you again in the future for all your vehicle servicing needs!

April 16, 2023

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Employee Rating

The people who work there are very nice 👍 and courteous. It's very clean. Thanks Donna Wolfe More

by WOLFEDONNA91
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Kerns

Apr 17, 2023

Tri State Nissan responded

Thank you for your wonderful review, Donna! We're thrilled to hear that you found our staff to be very nice and courteous, and that you appreciated the cleanliness of our dealership. Our team takes pride in providing exceptional customer service and maintaining a clean, welcoming environment for our customers. We appreciate your business and your kind words, and we look forward to serving you again in the future for all your vehicle needs! Thank you for choosing us!

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