Martin Arellano
Martin Arellano at Tri State Nissan

Martin Arellano | Page 9

Service Advisor

Tri State Nissan

1230 Millwood Pike
Winchester, VA 22602

4.7
93 Reviews
4.7

93 Reviews

Write a Review

93 Reviews of Martin Arellano

April 20, 2023

Dealership Rating
Employee Rating

Everything went as expected. Will come back for service. Lounge was nice and clean. Thank you More

by misslucky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 24, 2023

Tri State Nissan responded

Thank you for your positive review! We're pleased to hear that everything went smoothly during your visit and that you found our lounge to be nice and clean. Our team is committed to providing our customers with the best service possible, and we're glad that we were able to meet your expectations. Thank you for choosing us as your dealership for your service needs, and we look forward to welcoming you back for your next visit.

April 20, 2023

Dealership Rating
Employee Rating

Whole vehicle shook when I applied brakes. Got me in right away for a brake job More

by russ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Kerns

Apr 20, 2023

Tri State Nissan responded

Thank you for sharing your experience with us. We are glad to hear that we were able to get you in for service promptly and address the issue with your brakes. Our team strives to provide efficient and effective service to all of our customers. We appreciate your business and hope to see you again for any future automotive needs.

April 19, 2023

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Employee Rating

Martin Arellano is a pleasure to work with. He's conscientious, courteous, and professional. My truck-recall repair was completed an hour ahead of the estimated job time. It's well worth the d More

by raymondart3
Recommend Dealer
Yes
Apr 19, 2023

Tri State Nissan responded

Thank you for sharing your positive experience with Martin and the team at Tri State Nissan! We're thrilled to hear that your recall repair was completed quickly and that you were pleased with Martin's service. We appreciate your business and look forward to serving you again in the future!

April 17, 2023

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Employee Rating

Whenever I need some service for my car, without hesitation, I take it to the Nissan in Winchester for the good attention, the good service, I am always satisfied with the service and the good atten More

by chio2a2v
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2023

Tri State Nissan responded

Thank you for your fantastic review! We're thrilled to hear that you always choose our Nissan dealership in Winchester for your vehicle service needs. Our team takes pride in providing exceptional customer service and quality work, and it's great to hear that you're always satisfied with the service and attention you receive. We're especially glad to hear that Martin has provided you with great attention and service. We appreciate your business and your trust in us, and we look forward to continuing to provide you with the care and service you deserve for many years to come!

April 16, 2023

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Employee Rating

Timely, communicative, and justifiable pricing. I would recommend Tri-State Nissan Servicing to anyone. I intend on returning for all future servicing. More

by hayessmith17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman

Apr 17, 2023

Tri State Nissan responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our service department and that we provided you with timely, communicative service at a justifiable price. We understand that vehicle servicing can be stressful, and we're glad that we could help alleviate some of that stress by providing exceptional service. It's great to know that you're satisfied with our service and that you're willing to recommend us to others. We appreciate your business and your trust in us, and we look forward to serving you again in the future for all your vehicle servicing needs!

April 16, 2023

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Employee Rating

The people who work there are very nice 👍 and courteous. It's very clean. Thanks Donna Wolfe More

by WOLFEDONNA91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Kerns

Apr 17, 2023

Tri State Nissan responded

Thank you for your wonderful review, Donna! We're thrilled to hear that you found our staff to be very nice and courteous, and that you appreciated the cleanliness of our dealership. Our team takes pride in providing exceptional customer service and maintaining a clean, welcoming environment for our customers. We appreciate your business and your kind words, and we look forward to serving you again in the future for all your vehicle needs! Thank you for choosing us!

April 16, 2023

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Employee Rating

Understanding, professional staff including mechanics quickly diagnosed and fixed my car. We're driving again! More

by LMiller52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Todd Kerns , Josh Stogdale

Apr 17, 2023

Tri State Nissan responded

Thank you for your fantastic review! We're thrilled to hear that our staff, including our mechanics, were understanding and professional in diagnosing and fixing your car quickly. Our team takes pride in providing exceptional customer service and quality work to ensure that our customers can get back on the road safely and with confidence. We're glad to hear that you're driving again and that we could help make that happen for you. We appreciate your business and your kind words, and we look forward to serving you again in the future for all your vehicle needs! Thank you for choosing us

April 16, 2023

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Employee Rating

Very Clean. Quick Oil Change. Very Clean waiting area. Completed the service in a timely manner. More

by woodbuilder99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 17, 2023

Tri State Nissan responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our quick oil change service, and that you found our dealership to be very clean, including the waiting area. Our team takes pride in providing exceptional customer service and maintaining a clean, welcoming environment for our customers. We're glad to hear that we were able to complete your service in a timely manner, and we appreciate your business and your kind words. Thank you for choosing us, and we look forward to serving you again in the future for all your vehicle needs!

April 08, 2023

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Employee Rating

Martin was rude. I told the service department to do an oil change and after having my car all day, it didn’t happen. More

by MOMTOFOURBOYS
Service Price Transparency
Workmanship
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Recommend Dealer
No
Apr 13, 2023

Tri State Nissan responded

I'm sorry to hear about your negative experience with our service department. We strive to provide top-notch customer service and it sounds like we fell short in your case. We take all feedback seriously and I would like to apologize for any frustration or inconvenience you may have experienced due to the miscommunication. Thank you for taking the time to leave your feedback and please don't hesitate to reach out to us directly.

April 08, 2023

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Employee Rating

My service was quick and easy. No appointment necessary. Minimal time in the waiting room. More

by JMJONESMHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2023

Tri State Nissan responded

Thank you for sharing your experience! We're glad to hear that your service was quick and easy, and that you didn't have to wait long in the waiting room. We strive to provide efficient and convenient service to all of our customers, and we appreciate your feedback. Don't hesitate to reach out to us if you have any further needs or concerns.

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