Martin Arellano
Martin Arellano at Tri State Nissan

Martin Arellano | Page 8

Service Advisor

Tri State Nissan

1230 Millwood Pike
Winchester, VA 22602

4.7
91 Reviews
4.7

91 Reviews

Write a Review

91 Reviews of Martin Arellano

May 12, 2023

Dealership Rating
Employee Rating

thank you very good thank very much ok 15 word thank thank you very much More

by MASTERSON.PAUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Kerns

May 15, 2023

Tri State Nissan responded

You're welcome! We appreciate your kind words and look forward to serving you again in the future.

May 09, 2023

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I love the service and how nice everyone is, I will definitely buy my next vehicle from you More

by d.dennis.06
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Todd Kerns, Skylar Warner , Bob Pressler, Drake Shaw, Josh Stogdale

May 10, 2023

Tri State Nissan responded

Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our team and that you appreciate our commitment to exceptional customer service. We would be honored to help you find your next vehicle when you are ready, and we look forward to serving you again in the future!

May 10, 2023

d.dennis.06 responded

I love my Nissan Rogue that I purchased from your dealership and everyone went out of their way during the purchasing process!!!!

May 05, 2023

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You all were very professional, and really friendly, and knowledgeable, I will always bring my Nissan to you all. Great job. Thanks 👍 More

by WOLFEDONNA91
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Todd Kerns

May 08, 2023

Tri State Nissan responded

Thank you so much for your kind words and for choosing us for your Nissan service needs! Our team takes pride in being professional, friendly, and knowledgeable, and we're thrilled to hear that we met your expectations. We appreciate your loyalty and trust in us and look forward to continuing to provide you with the outstanding service you deserve for years to come. Thanks again for the great review!

April 30, 2023

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This us to be my go to place for buying vehicles and service work. But my last many experiences have left me wondering. This place is QUICK to rip you off and when you bring it up they shrug it off and More

by jason@jcs-homeservices.com
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Todd Kerns, Skylar Warner , Mike Brown, Josh Stogdale

May 01, 2023

Tri State Nissan responded

Thank you for taking the time to provide feedback about your experience with us. We are always hard at work to ensure our team delivers on our brand promise, and every customer has a positive experience. We will consider your feedback as we work toward improving how we do business. If you have a moment, please contact the Service Manager at 540-667-6800 or via email at contact.us@tristatenissan.com with more details about your recent visit. Our goal and commitment is to deliver 100% customer satisfaction. Nothing else will do.

April 27, 2023

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Great people to work with, very professional. They always have my best interest first. I always look forward to seeing them. More

by sportsplus.jim
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Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Todd Kerns, Skylar Warner , Bob Pressler, Josh Stogdale

Apr 27, 2023

Tri State Nissan responded

Thank you for taking the time to leave a positive review! We are thrilled to hear that you had a great experience with our team and that they always put your best interest first. Our staff takes pride in providing exceptional customer service and ensuring our customers' satisfaction. We truly value your patronage and appreciate the opportunity to serve you. Thank you again for choosing us, and we look forward to seeing you again soon!

April 24, 2023

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Great staff they make sure that all my vehicle needs are taken care of and my vehicle is safe to drive More

by KELLERCR2
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Recommend Dealer
Yes

Other Employees Tagged: Kevin Riggleman, Todd Kerns, Skylar Warner , Bob Pressler, Josh Stogdale

Apr 25, 2023

Tri State Nissan responded

Thank you for taking the time to share your positive experience with our staff! We are thrilled to hear that we have been able to take care of all your vehicle needs and ensure that your vehicle is safe to drive. Our team takes pride in providing exceptional customer service and ensuring that every customer leaves our dealership feeling satisfied and confident in their vehicle. We truly value your patronage and appreciate the opportunity to serve you. Thank you again for choosing us, and we look forward to seeing you again soon!

April 23, 2023

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They took care of my wife’s new car and she is not easy to please. I will continue to do business with tri state and considering on buying another car from them based on our past experiences with them on More

by Daniellafond87
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Todd Kerns, Skylar Warner , Bob Pressler, Josh Stogdale

Apr 24, 2023

Tri State Nissan responded

Thank you for your positive review! We're thrilled to hear that we were able to take care of your wife's new car and provide her with excellent service. We understand that customer satisfaction is key, and we're glad that we were able to meet your expectations. Thank you for your continued business and for considering us for your next vehicle purchase. We appreciate your loyalty and look forward to serving you and your family again in the future.

April 22, 2023

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She was very rude and unprofessional from the start. Didn’t look at me when she spoke to me and then forgot to come get me when my service was done, I only knew my car was done because I got an email a More

by ROSITINO05
Service Price Transparency
Workmanship
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Recommend Dealer
No

Other Employees Tagged: Todd Kerns

Apr 24, 2023

Tri State Nissan responded

We're sorry to hear that your recent experience with us did not meet your expectations. We strive to provide our customers with the best service possible, and it's disappointing to hear that you were not treated with the respect and professionalism that we expect from our team. We apologize for any inconvenience caused by the delay in notifying you about the completion of your service. We take your feedback seriously and will address this issue with our team to ensure that we provide better service in the future. We appreciate your business and hope to have the opportunity to serve you better in the future.

April 20, 2023

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Everything went as expected. Will come back for service. Lounge was nice and clean. Thank you More

by misslucky
Service Price Transparency
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Recommend Dealer
Yes
Apr 24, 2023

Tri State Nissan responded

Thank you for your positive review! We're pleased to hear that everything went smoothly during your visit and that you found our lounge to be nice and clean. Our team is committed to providing our customers with the best service possible, and we're glad that we were able to meet your expectations. Thank you for choosing us as your dealership for your service needs, and we look forward to welcoming you back for your next visit.

April 20, 2023

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Employee Rating

Whole vehicle shook when I applied brakes. Got me in right away for a brake job More

by russ
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Todd Kerns

Apr 20, 2023

Tri State Nissan responded

Thank you for sharing your experience with us. We are glad to hear that we were able to get you in for service promptly and address the issue with your brakes. Our team strives to provide efficient and effective service to all of our customers. We appreciate your business and hope to see you again for any future automotive needs.

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