Martin Munoz | Page 2

Working with Martin Munoz is always a pleasure. He's fast, friendly, and efficient, and he provides updates on my car's status. My only suggestion for the dealership is to decide on one policy for He's fast, friendly, and efficient, and he provides updates on my car's status. My only suggestion for the dealership is to decide on one policy for loaner cars and communicate that policy, along with the policy for Uber/Lyft, to customers. I will continue to bring my Volvo to Volvo Culver City. More

Report | Print

I purchased a 2025 vehicle in October and have already brought it in 3–5 times for the same unresolved infotainment issue. I was just there again Thursday, and the problem still isn’t fixed and asked if I brought it in 3–5 times for the same unresolved infotainment issue. I was just there again Thursday, and the problem still isn’t fixed and asked if I could leave my vehicle overnight. What’s most frustrating is the lack of support. There are no loaner cars available (“first come, first serve”) I have been there before 8am on some occasions, so who gets the first come, first serve loaners when I am there in the mornings, this leaves me without transportation while my car is in service for a full day. I’ve even called to say the repair doesn’t need to be done immediately, I’m flexible with timing, but I do need a loaner. Despite that, I haven’t been able to get any real support. It’s especially frustrating because I’ve had great service experiences at Culver City Mazda, while this has been the opposite with Culver City Volvo. Repeated visits for the same issue with no resolution and no reliable transportation support is the standard. Also, the rideshare policy is now one-way only. I rely on my vehicle for work, and this is not a reasonable solution nor do I have anyone flexible to work with regardless of my patience. Also no return messages or calls despite leaving them. More

Report | Print

Was able to take my car in without an appointment Got my cars recall done in less then a day my cars recall done in less then a day More

Report | Print

I’ve been working with Culver City Volvo for five years now, maintaining my 2010 Volvo XC 70. The service has been excellent. At this time, I would like to acknowledge the tremendous care and knowledge now, maintaining my 2010 Volvo XC 70. The service has been excellent. At this time, I would like to acknowledge the tremendous care and knowledge by one specific person: David C. Castro Service Advisor - Culver City Volvo I hope he is well taken care of and at the very least offered a bonus for his dedication in customer care. More

Report | Print

I am very satisfied with the excellent service, Martin was very helpful and professional.Everything is working perfect. was very helpful and professional.Everything is working perfect. More

Report | Print

Quick and painless appointment. Martin is great and they should order him Starbucks delivery every day. Host is great and the space is comfortable to wait in. Martin is great and they should order him Starbucks delivery every day. Host is great and the space is comfortable to wait in. More

Report | Print

Martin was very helpful and explained everything I needed to know. I don’t know much about cars but he explained everything easy. to know. I don’t know much about cars but he explained everything easy. More

Report | Print

Service said I had a huge oil leak costing over 1000 dollars. Second shop looked and there was no leak and they said there was so much oil spilled to look like it was leaking that they couldn’t even tel dollars. Second shop looked and there was no leak and they said there was so much oil spilled to look like it was leaking that they couldn’t even tell at first. More

Report | Print

Excellent service. Martin has greatly helped with my vehicle. You can count on Martin to get your vehicle issue resolved on time. Very knowledgeable. Culver City Volvo Martin has greatly helped with my vehicle. You can count on Martin to get your vehicle issue resolved on time. Very knowledgeable. Culver City Volvo is my go-to Volvo dealer. I highly recommend Culver City Volvo. More

Report | Print

Excellent Service! Have been coming here for years and I’m very committed to their professionalism and efficiency. Have been coming here for years and I’m very committed to their professionalism and efficiency. More

Report | Print