Marty Laaksonen | Page 2

Nate Hopson is a ''15'' in my book. Thank You Nate, you are At Mungenast Lexus of St. Louis you feel at home and the coffee is great. Nate Hopson is the best of the best, and outstanding. At Mungenast Lexus of St. Louis you feel at home and the coffee is great. Nate Hopson is the best of the best, and outstanding. More

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Prompt Professional Service Very easy and efficient service. From the scheduling to the completion was prompt and professional. All comments and requests were addressed. Very com Very easy and efficient service. From the scheduling to the completion was prompt and professional. All comments and requests were addressed. Very comfortable waiting area. More

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Great experience all around Bought a 2010 RX from Plaza. Didn't enjoy the process and the service was surprisingly poor. Moved to Mungenast and the service is great. Bought a 20 Bought a 2010 RX from Plaza. Didn't enjoy the process and the service was surprisingly poor. Moved to Mungenast and the service is great. Bought a 2015 RX and the process was friendly and enjoyable if buying a car can be called that. Service continues to be great. They keep u informed as to the progress and what the cost will be. More

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Excellent sales and service I have just purchased my third auto from Mungenast Lexus, not only is the Lexus a great car but the dealership sales and service people are very pleas I have just purchased my third auto from Mungenast Lexus, not only is the Lexus a great car but the dealership sales and service people are very pleasing to work with. My sales person for all three cars is Nate Hopson. Nate is a very professional non pressure salesman. I would refer Nate to anyone thinking of purchasing a Lexus including friends and family. Donna Zecher was my delivery specialist, she new the car and did an excellent job of explaining how everything works. More

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I normally do not take the time to sit down and write a review or fill out a survey but I had to share my new vehicle purchasing experience. I set out looking for an IS F on line and eventually filled out review or fill out a survey but I had to share my new vehicle purchasing experience. I set out looking for an IS F on line and eventually filled out a credit app on the Lexus Financial web site late one night. First thing the next morning I received an e-mail and a phone call from my sales person John. It was his day off but he was more than happy to talk to me and get more information on the exact car I was looking for. After a little work John found the ONE and ONLY IS F in the color combo I wanted down in Florida. I stopped by the dealership with out an appointment to see John and try to get the ball rolling on the potential purchase of the IS F. John was with another customer at the time. That is when both Jeff and Becky offered to help me. I explained I was Working with John. They both told me they were more than happy to answer any questions I had and to let me test drive a couple of vehicles while John was with another client. Jeff and Becky spent an hour going over vehicle features, options etc and answering my questions. Jeff and Becky had no interest in taking away a sale from John but were just genuinely happy to help me. My service advisor Marty spotted me getting into one of the Demo's and came out and took the time to go over service intervals with me. He then offered to go on the test drive with me which he did. After returning to the dealership and speaking with John I decided to pursue the IS F. John explained that getting a limited production car from another dealer 3000 miles away could be difficult especially at the particular dealer this car was at. That is when Susan went to work and was able to negotiate a dealer trade. Yay Susan. John presented a price on this car that was approved by Brian. Brian took the time to come in and explain the pricing and thank me for the business. The price was better than other dealers advertised internet pricing so I said yes and was off to see Mike in Finance. Mike Baek was just a pleasure to deal with and made the whole finance process quick and painless. After signing the paperwork I was on my way home to await the arrival of my new car from Florida. I got a call from Mike the next day. He stated there was a small problem with the paperwork and asked if I would mind signing a new contract. I thought to myself here we go. My experience has has been great till now. He told me that he had actually got me approved for a lower interest rate than I was initially quoted and had previously agreed too. Mike even stayed an hour after closing to wait for me to come in and sign the new loan papers. He saved me about $1200 over the life of the loan. This is our Fifth Lexus and this dealership is why. More

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I HAVE PURCHASED 4 CARS FROM THIS DEALERSHIP AND I AM IN THE PROCESS OF PURCHASING MY FIFTH CAR. EVERYONE AT THE DEALERSHIP WHO I HAVE HAD THE PLEASURE TO DEAL WITH HAVE BEEN HELPFUL, AS WELL AS, COURTEOUS THE PROCESS OF PURCHASING MY FIFTH CAR. EVERYONE AT THE DEALERSHIP WHO I HAVE HAD THE PLEASURE TO DEAL WITH HAVE BEEN HELPFUL, AS WELL AS, COURTEOUS AND FAIR. THE MAIN REASON I RETURN TO THE DEALERSHIP IS BECAUSE THE SERVICE DEPARTMENT IS ALWAYS WILLING TO GO THE EXTRA MILE TO MAKE SURE THAT THE JOB IS DONE WELL AND IF THERE IS SOMETHING I AM NOT SATISFIED WITH THEY GO BEYOND TO ASSURE THAT THE JOB IS DONE TO MY SATISFACTION. More

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