Mary Jo "MJ" Fuletti | Page 10

I took my truck to Interstate Ford for the 100,000 mile maintenance. They told me they would be done in 1 day and they were. They set reasonable times to get work done and always meet the schedule in my maintenance. They told me they would be done in 1 day and they were. They set reasonable times to get work done and always meet the schedule in my experience. Interstate Ford is the best. More

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I was very pleased with the service I got at interstate Ford with my vehicle Mary Jo who is my service coordinator was very polite and I was able to get me scheduled to get my vehicle back on the road Ford with my vehicle Mary Jo who is my service coordinator was very polite and I was able to get me scheduled to get my vehicle back on the road More

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Friendly and helpful service writers. They really to be as accommodating as our current economic situation will allow They really to be as accommodating as our current economic situation will allow More

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Current truck was in for check engine light and running rough. Turns out it needed a motor and instead of dumping money in to an old truck I asked to see what was on the lot. Kelly in sales called me with rough. Turns out it needed a motor and instead of dumping money in to an old truck I asked to see what was on the lot. Kelly in sales called me with 30 minutes. Picked out a truck in the next hour and was all done shortly after that. Finance was a breeze as well. More

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Interstate’s service department is excellent! The schedulers were professional and friendly, and the tech Garrett was really good- he knew his stuff and my van inside and out! The schedulers were professional and friendly, and the tech Garrett was really good- he knew his stuff and my van inside and out! More

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Great expedient service ! Very friendly staff. Easy accessibility. I’m very happy with my Ford Bronco SUV. Very friendly staff. Easy accessibility. I’m very happy with my Ford Bronco SUV. More

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The ease of dropping off my vehicle and picking it up Great job on communication Great job on communication More

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Always doing a great job for the customers. Scheduling is easy online, the facility is beautiful and the service riders are very helpful. Scheduling is easy online, the facility is beautiful and the service riders are very helpful. More

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Mary Jo doesn't call back. I set an appointment on a Thursday. I left a voicemail for her Thursday the 7th, no call back. I called Friday, left her another message. She did I set an appointment on a Thursday. I left a voicemail for her Thursday the 7th, no call back. I called Friday, left her another message. She did call back Friday and said she doesn't have an update but will call back before the end of the day with an update. Guess what? No call back. I called Monday the 11th around 11:00. Left another message, no call back. I just called again, straight to her voicemail. I called back asking for a manager, straight to voicemail. I called a third time, asked for service, anyone will do. The person I got asked who my contact was, I said Mary Jo. He transfered me and she picked up. I guess that's the way to get Mary Jo. She said she didn't have an update because the tech hadn't let her know. Tech's fault, not Mary Jo! She put me on hold and came back, said my truck wasn't worked on yet. I had an appointment for it Thursday! 5 days later no work and no update and no knowledge of what is wrong. Sadly Interstate used to be such a great place. I've bought 3 brand new vehicles there and all were great experiences! Now that they've moved it seems they are just another big city dealer, lost that small town personal touch. I miss the days of Stacia, Q and Jenna. Those three were great! I'll update more if she calls me back. More

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Excellent Customer Service and quality work. Mary Jo and Jenna are so helpful. Definitely will work with Interstate Ford in the future. Mary Jo and Jenna are so helpful. Definitely will work with Interstate Ford in the future. More

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