Mary Mattingly | Page 37

Happy Birthday to me!!! Thank you Mary! Great experience, so excited about my new XC90. You were so helpful and informative, I appreciate all of your help! Great personality! Thank you Mary! Great experience, so excited about my new XC90. You were so helpful and informative, I appreciate all of your help! Great personality!!! More

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Fantastic Car! Awesome Customer Service! Crown Volvo Cars made the entire buying process easy. Everyone was friendly and helpful. I will definitely recommend Crown Volvo to my family and frie Crown Volvo Cars made the entire buying process easy. Everyone was friendly and helpful. I will definitely recommend Crown Volvo to my family and friends! More

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Hi reading doesn’t necessarily mean competitive price . After dealing with several dealerships around Florida I found that three of them actually had much better prices and regrettably this dealer had th . After dealing with several dealerships around Florida I found that three of them actually had much better prices and regrettably this dealer had the highest price of all More

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Excellent service I have had several occasions to interact with Brian regarding various issues with my vehicle. He is always helpful, patient, courteous and knowledgeab I have had several occasions to interact with Brian regarding various issues with my vehicle. He is always helpful, patient, courteous and knowledgeable. Dealing with the entire Crown service and sales staff has been a pleasant experience, and I would highly recommend this dealership to all. More

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Professional Team of Employees Everything about my experience at Crown Volvo went smoothly. Like a well oiled machine every person at this dealership knew how to take the stress ou Everything about my experience at Crown Volvo went smoothly. Like a well oiled machine every person at this dealership knew how to take the stress out of buying a car. My salesperson Mary Mattingly listened to what I wanted and knew when to give me enough space. When Mary had the right car for me which was a few weeks from our first meeting, it went like clockwork. More

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Professional, Veteran Friendly and NO Buyers Remorse . Our intent was to pin one dealership against another for the "best deal". Crown Volvo was our first stop and turned out to be our last. Mary Mattingly Our intent was to pin one dealership against another for the "best deal". Crown Volvo was our first stop and turned out to be our last. Mary Mattingly is a perfect example of professionalism and no pressure sale. She was genuine and authentic throughout the whole experience. That MADE the difference! She was sincere and practical throughout the transaction. We presented a proposal that was a big stretch (trade in) and we were adamant about our price point. Mary's expertise came in, when she came up with options that eventually sealed the deal. The dealership was veteran friendly (thanks Ken Fleck). We are completely ecstatic with the purchase and strongly recommend Crown Volvo. The whole team Ken Fleck , Bill Gunnett and most importantly Mary Mattingly made the experience seamless and pleasant. Great job! More

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Super Service Have always been very pleased with the service that I have received at Clearwater Volvo. On this particular occasion, routine maintenance was perform Have always been very pleased with the service that I have received at Clearwater Volvo. On this particular occasion, routine maintenance was performed with minimal wait time. Brian was right there on my arrival and always took time to keep me informed on the status. After leaving the dealership, I notice the message on the car screen to schedule an appointment had not reset. Call Brian and he advised me he would stop by my house to reset it since he lived in my local area. Saved me a second trip to the dealership and I commend Brian for going above and beyond to resolve this problem. Again, this is typical of the service I have come to experience at the Clearwater dealership and one of the primary reason I went back to Volvo. More

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Sales Staff is lovely, Business/Finance Staff caused anxiety Sales representatives Josh and Mary were absolutely lovely and a pleasure to interact with over the course of two days it took me to test drive, consi Sales representatives Josh and Mary were absolutely lovely and a pleasure to interact with over the course of two days it took me to test drive, consider, and purchase the vehicle. I test drove two vehicles approximately an hour prior to closing time. Josh was professional, patient and answered my questions and concerns. The next day, my husband and I arrived early in the morning. Since we arrived much earlier than I had anticipated (husband's doing, not mine) sales representative Mary assisted. She was delightful. After much contemplation, I decided on which vehicle to purchase. Both Mary and Josh were professional sales representatives who made me feel like a VIP. However, when it came time to sit with Bill, the gentleman in business/finance, to write the check, this entailed another 45 minutes of uncertainty and anxiety. Yes, I understand the role of the business/finance person is to handle payment, suggest additional services/protections to the customer, as well as increase revenue for the dealership. I get it. However, the manner in which extra services/protections were offered, suddenly the fun car-buying experienced turned into a nerve-wracking event. Tone of voice was somewhat condescending and made me feel as if not purchasing the additional services and protections was foolish. Considering I was paying cash (by writing a check) and did not need to finance the vehicle, I felt unappreciated. In all due respect, I completely understand these are valuable services and protections and yes, they may in fact be necessary. However, telling the customer (me) in a "Ben Stein voice" as they're thinking of whether or not to purchase the additional protections, "Hurry up it's time for lunch" whilst looking and tapping his watch and twitching in his office chair because he's annoyed with me, is not acceptable. I apologize for these words, but that's what I experienced. Albeit I found Bill to be a bit abrupt, on a positive note, he (business/finance person) is knowledgeable and clearly knows his job and is doing what's in the best interest for Crown Motor Cars. He is an asset to the company because surely he's able to increase revenue for the business. As a business owner, I'd hire him (minus his condescending tone). Yet, from a customer-experience standpoint, I felt as if I was between a rock and a hard place and felt belittled. Not everyone takes so well to a harsh tone of voice, "hurry up" comments, and non-verbal behavior indicating impatience/being irritated because customer isn't buying additional services. I feel bad writing this, but I am being honest. To Bill's credit, he was doing his job and perhaps I am just a bit too sensitive. More

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Great Job! Ask for Mary! Mary Mattingly did an outstanding job with everything. I dropped in on my way to the BMW dealership & ended up leading a beautiful Volvo. She explaine Mary Mattingly did an outstanding job with everything. I dropped in on my way to the BMW dealership & ended up leading a beautiful Volvo. She explained everything, helped with everything, and is doing an excellent job with my follow up questions. I highly recommend her! More

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Very satisfied customer We were very impressed with Mary Mattingly's knowledge and complete review of the XC40 R-Design that we bought from her. She was comprehensive in sho We were very impressed with Mary Mattingly's knowledge and complete review of the XC40 R-Design that we bought from her. She was comprehensive in showing the car and has taken the time to learn all of the subtleties that most automobile sales people do not bother with (in our experience). We recommend Mary without hesitation to anyone interested in a Volvo. Her follow-up is excellent also. She made the transaction painless. M & E, C More

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