Mason Kettlestrings

I was pleased the service from Jon and he explained to me what my vehicle needed for service which a oil change and asked for anything else and I said I will come next time what my vehicle needed for service which a oil change and asked for anything else and I said I will come next time More

by vachachirajoshua Verified Customer Verified Customer

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Mason was responsive prior to purchasing the Jaguar, however after we brought the car home, Adam was very distressed over a part where the adhesive had come off. He emailed, texted and left a message b however after we brought the car home, Adam was very distressed over a part where the adhesive had come off. He emailed, texted and left a message before closing around 4pm on Saturday. Mason didn't respond until Adam called on Monday. We understand this is a 'service' issue, but it was day 1 with the vehicle. Second, the finance original quote was 4.9%. Adams paperwork says 7.94% apr. I think this may have to do with new vs used financing rates, however, the car had 102 miles. This seems like some shenanigans with Land Rover finance obtaining an additional 3% on a 100k loan amount because the car was driven most likely by Land Rover employees prior to the purchase. We will have to refinance once rates improve. Adam works in the mortgage industry and is familiar with rates and refinancing. It's just a shame since this is a very significant purchase. We had a better experience buying a $55k jeep a few years ago. More

by adamrieke Verified Customer Verified Customer

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