Mason Reynolds
Mason Reynolds at Lou Sobh Volkswagen of Athens

Mason Reynolds

New Car Sales Manager

Lou Sobh Volkswagen of Athens

4565 Atlanta Hwy
Athens, GA 30606

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4.5
19 Reviews

Dealership Experience

1 yr, 5 mos

4.5

19 Reviews

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19 Reviews of Mason Reynolds

September 20, 2025

Dealership Rating
Employee Rating

Went to several other dealerships and as soon as I walked in I felt welcome and respected. Austin made miracles happen and helped so much with educating me on an EV vehicle. More

by mhensley9296
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 22, 2025

Lou Sobh Volkswagen of Athens responded

Thank you for sharing! We’re glad Austin made you feel welcome and respected, and that he was able to guide you through learning about an EV. We appreciate your feedback!

September 09, 2025

Dealership Rating
Employee Rating

Dave and Irnes were spectacular! The best care I’ve ever received! Will go to them in the future! More

by TwoTimeLegandaryCarBuyer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 10, 2025

Lou Sobh Volkswagen of Athens responded

Thank you for sharing your experience! We’re thrilled to hear Dave and Irnes provided you with such great care. We’ll be happy to see you again in the future!

September 02, 2025

Dealership Rating
Employee Rating

Had some difficulties but Mason was able to handle it. Dave was really patient and left the dealership in less then 3 hours, everything went smooth and fast. More

by jlizbeth29
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dave Owens, Austin Parsons

Sep 04, 2025

Lou Sobh Volkswagen of Athens responded

Thank you! We’re glad Mason and Dave were able to handle everything smoothly and efficiently, making your visit quick and stress-free. Come see us again soon!

August 26, 2025

Dealership Rating
Employee Rating

Great experience. Dave was very helpful, he went above and beyond to meet our expected pricing. My son loves the new ID4. Thankyou all for everything. More

by granitez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Dave Owens, Jonathan Waggoner

Aug 27, 2025

Lou Sobh Volkswagen of Athens responded

Thank you! We’re so glad Dave was able to go above and beyond to meet your expectations. Congratulations on the new ID4, we’re thrilled your son loves it!

August 25, 2025

Dealership Rating
Employee Rating

We purchased our ID Buzz online. Our online agent was not great. The General Sales Manager did clear things up and we were able to make the purchase. Love the Buzz but it was dropp More

by susan.harrison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Austin Parsons, Irnes Masic

Aug 27, 2025

Lou Sobh Volkswagen of Athens responded

Thank you for sharing your experience, Susan. While we’re glad you love your new ID Buzz, we’re truly sorry the buying process and follow-up support did not meet expectations. We should have ensured you received a full introduction to your vehicle, and we regret that was missed. Our sales team will be reaching out to work with you toward a solution, and we’d be happy to answer any questions to make sure you’re fully comfortable with your Buzz.

August 22, 2025

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Employee Rating

This was a great experience! Easy to work with and Cole was a very helpful and professional person. More

by hlisberg
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Waggoner, Cole Huff

Aug 26, 2025

Lou Sobh Volkswagen of Athens responded

Thank you for sharing! We’re glad to hear Cole made your experience easy, helpful, and professional. We appreciate your feedback!

August 09, 2025

Dealership Rating
Employee Rating

Dealing with Cole was great. The others not so much. We weren’t impressed with the new car mgr. We had some hiccups - and we felt appreciated by Cole. The others - it was lik More

by wwi64
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jonathan Waggoner, Cole Huff

Aug 11, 2025

Lou Sobh Volkswagen of Athens responded

Thank you for your honest feedback. We're glad to hear Cole made you feel appreciated and provided great service. We apologize for any unsatisfactory experiences with others on our team and will work to improve. Your satisfaction is important to us, and we appreciate you choosing to stay with us.

July 23, 2025

Dealership Rating
Employee Rating

As much as I dislike car shopping, Lindsey made it better! We picked out the car we wanted, gave it a test drive and purchased it the next day! Thank you! More

by sdt35uga
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Irnes Masic , Lindsey Crunkleton

Jul 23, 2025

Lou Sobh Volkswagen of Athens responded

Thank you! We’re so glad Lindsey helped make the process smooth and enjoyable. Enjoy your new car!

July 22, 2025

Dealership Rating
Employee Rating

Cole was professional and helpful. Very knowledgeable and kept me up to date on the process. More

by MP
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cole Huff, Irnes Masic

Jul 22, 2025

Lou Sobh Volkswagen of Athens responded

Thank you! We're so glad to hear Cole took great care of you and kept you informed throughout the process. We appreciate your kind words!

July 20, 2025

Dealership Rating
Employee Rating

Ok this dealership is the best one I have been to. They are all so caring and genuinely happy to help you. I never have to worry about my car when I take it there. More

by Sarah Boyd
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sammy Sobh, Greg Clark, Dave Owens, Cole Huff, Tyler LePage, Irnes Masic , Lindsey Crunkleton, Yuriy Grigoryan, Madison Trushaw

Jul 21, 2025

Lou Sobh Volkswagen of Athens responded

Thank you for the wonderful compliment, Sarah! We're so happy to hear you feel cared for and confident when you bring your car to us. We appreciate your trust and support!

1

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