Mateen Sen | Page 2

BMW of Orland Park responded

We're so glad to know that Mateen and Mark made your experience at BMW of Orland Park exceptional! It's wonderful to see how comfortable you felt during the process. Thanks for choosing us, we appreciate it!

BMW of Orland Park responded

We appreciate your feedback and patience during the wait times at BMW of Orland Park. We're always looking for ways to improve our service, so thank you for bringing this to our attention!

BMW of Orland Park responded

We're delighted to know that Rich and our team at BMW of Orland Park provided you with exceptional service. It's always a pleasure going above and beyond for our customers! We appreciate your kind words, enjoy the ride in your well-maintained BMW!

BMW of Orland Park responded

Thank you so much for taking the time to share your experience with our Hike service! We're thrilled to hear that you found our service to be great and convenient, especially for getting your vehicle to a service appointment while living in the city. We take pride in providing efficient and reliable service to our valued customers, and it's wonderful to know that we met your expectations. Your satisfaction is our top priority, and your kind words motivate us to continue delivering exceptional service. If you have any further feedback or if there's anything specific you'd like us to know about your experience, please don't hesitate to reach out. We're here to make your vehicle servicing as hassle-free as possible. Once again, thank you for choosing our Hike service, and we look forward to serving you again in the future. Best Wishes, BMW Of Orland Park

BMW of Orland Park responded

We are genuinely sorry to hear about your frustrating experience with us. Your feedback is crucial to us, and we'd like to address your concerns. The pressure to upsell you into a new and expensive car is not the kind of experience we aim to create. We understand that each customer has unique preferences and budget constraints, and we should respect those choices. Your decision to find alternative services is understandable, and we respect your choice. If you have any further feedback or would like to discuss your experience in more detail, please feel free to reach out to our management team directly. We take your comments seriously and will use them to improve our customer service and communication practices. We appreciate your past support with your wife's BMW oil changes, and we regret that this experience has led to your decision to go elsewhere. Thank you for bringing this matter to our attention, and we wish you the best in your future automotive endeavors. Best Wishes, BMW Of Orland Park

BMW of Orland Park responded

We're glad to know you had a seamless experience with us at BMW of Orland Park. Your kind words about Mateen and our team are much appreciated! Thank you for the review and support!

BMW of Orland Park responded

We're delighted to read that your first purchase experience at BMW of Orland Park went smoothly! Mateen is a fantastic member of our team, and it means a lot to hear that this was reflected in your time working with us. Drive safely in your new vehicle, and we hope to see you again down the road!