Brandi Lawler

I am beyond disappointed and angry with my experience at Mercedes-Benz of Harriman, particularly with how they handled an ongoing warranty issue and their complete lack of accountability afterward. I broug Mercedes-Benz of Harriman, particularly with how they handled an ongoing warranty issue and their complete lack of accountability afterward. I brought my vehicle in for service in November 2025 for recurring problems that had already been brought to this dealership multiple times and issues that I had upon purchasing the car. On previous visits, repairs related to these same issues were covered under my warranty. However, when I returned because the problems continued, I was suddenly told they were no longer covered and was charged approximately $1,500 out of pocket. I have yet to receive a reasonable explanation for how a recurring issue can be covered under warranty, fail to be properly resolved, and then suddenly become my financial responsibility. Because their explanation did not make sense, I brought my vehicle to two other Mercedes-Benz dealerships for their assessment. Both agreed that, given the circumstances and service history, I should not have been charged for these services. I repeatedly attempted to resolve this directly with Mercedes-Benz of Harriman. I worked with Brandi Lawler, Omar Martinez, and Orlando Casale, giving the dealership multiple opportunities to review the situation and explain the charge. Instead of receiving a resolution, my calls stopped being answered or returned. Apparently, communication is easy when collecting $1,500 but much more difficult when a customer begins questioning whether that money should have been collected in the first place. The situation became so frustrating and exhausting that I ultimately sold the vehicle and purchased another car from a completely different dealership. Selling a vehicle and purchasing another is not a minor inconvenience. I had simply lost confidence in both the vehicle and this dealership’s willingness to stand behind the repairs. It is unacceptable that an unresolved service and warranty situation became so aggravating that I felt getting rid of the vehicle altogether was my best option. What makes this experience even more upsetting is that throughout the process, I felt dismissed and treated differently as a single woman handling a vehicle service issue on my own. I cannot speak to anyone’s intentions, but I can absolutely speak to how I was treated. My concerns did not seem to be taken seriously, and being ignored after challenging the charges only reinforced that feeling. For a dealership representing the Mercedes-Benz name, I expected significantly better. This is no longer just about $1,500. It is about a complete lack of transparency, communication, accountability, and respect. I gave Mercedes-Benz of Harriman numerous opportunities to address this privately before posting a public review. Instead, I was left without answers, sold my vehicle, and took my business elsewhere. I am still waiting for this dealership to take accountability, explain why previously covered recurring issues suddenly became my responsibility, and make this situation right. If you plan on purchasing a Mercedes, I recommend Mercedes-Benz of Golden’s Bridge. They have great customer service and show consideration to their customers. More

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I am pleased with the new management. I vowed to never go back to this dealership after very bad customer service experiences and incorrect service quotes. I met with the new manager and I vowed to never go back to this dealership after very bad customer service experiences and incorrect service quotes. I met with the new manager and she was very concerned about my experience and spent time ensuring that all my needs were met in purchasing my tenth Mercedes Benz. This is the first car I bought through Orange County MB and I will return as long she and her front office team are there. More

by ALITA MCCOY Verified Customer Verified Customer

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Robert Battle was very nice and helpful and got me the deal I was looking for. The staff was very friendly. deal I was looking for. The staff was very friendly. More

by BSTABC27 Verified Customer Verified Customer

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Excellent service. Greeted as soon as I arrived and kept apprised throughout the service. Just the best. It’s starts at the top, your GM is incredible, a welcomed cha Greeted as soon as I arrived and kept apprised throughout the service. Just the best. It’s starts at the top, your GM is incredible, a welcomed change. More

by JCUSACK055 Verified Customer Verified Customer

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Valentina took care of all my service needs with professionalism, courtesy and a very pleasant attitude. It was a pleasure to have her handle my service call. professionalism, courtesy and a very pleasant attitude. It was a pleasure to have her handle my service call. More

by LUGIN Verified Customer Verified Customer

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I was provided the best service I ever experienced at a dealership. Infinite patience and understanding. Everything went smoothly dealership. Infinite patience and understanding. Everything went smoothly More

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