Matt Chevier

The waiting room was comfortable with coffee and water, but no snacks. Wait time was long but no snacks. Wait time was long More

by SUZETTETEFERRA Verified Customer Verified Customer

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The service was good overall, but communication was not. I should have been kept better informed without having to call to find out what was happening. When I did call, the automated system was inadequate f I should have been kept better informed without having to call to find out what was happening. When I did call, the automated system was inadequate for answers and slow to transfer me to a human. The system AI pretending to be a person named Pam was especially annoying 😡 More

by Paul Verified Customer Verified Customer

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I was incredibly disappointed with my experience with Matt & the Vision Hyundai team. Communication about my vehicle from the service department was awful and Matt (and whoever else I talked to) consiste Matt & the Vision Hyundai team. Communication about my vehicle from the service department was awful and Matt (and whoever else I talked to) consistently only called the male co-owner of my vehicle, despite the fact that I (a woman) called and made the appointment, left my name and phone number when dropping off my key, AND after the first time they called the other number, I called and requested all communication to be done through my phone number, because I made the appointment and I drive the vehicle. After I requested communication be done through my number, he continued to call and text the other number, and when my co-owner said “You need to talk to her, it’s her vehicle,” he would wait hours to contact me and share the same information. It was incredibly frustrating to deal with the people here and disappointing to hear from the cashier desk, that this happens quite often. Can’t wait to take my business elsewhere. More

by kate819 Verified Customer Verified Customer

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Yesterday I had an appointment at Vision Hyundai Henrietta for a NYS inspection and 6 month oil change and tire rotation. I also wanted a 4 wheel alignment performed after driving over many potholes Henrietta for a NYS inspection and 6 month oil change and tire rotation. I also wanted a 4 wheel alignment performed after driving over many potholes during the winter months. All work was completed satisfactorily and in less than 3 hours. The service department staff did an excellent job. More

by DCK49RNY Verified Customer Verified Customer

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I don’t even know where to begin; this dealership’s service is inadequate. They can’t ever seem to get a repair done correctly! When working with a $60,000 car, one would think a mechanic would not bre service is inadequate. They can’t ever seem to get a repair done correctly! When working with a $60,000 car, one would think a mechanic would not break parts, would check their work, and would not knowingly place the wrong color sensors hoping the customer doesn’t complain. They have, on multiple occasions, held my vehicle for simple repairs for over a month! That I needed to have rework done on the repairs. They also told me my car could not pass inspection because I needed brakes. I drove around the corner to a shop that got me in. Guess what? It passed, and I didn’t need brakes! They are shady and let horrible quality work slip out the door! 'Dissatisfied' is not even close. If you have the misfortune of them performing any repairs, be prepared to need rework done! Also, I’d go over it with a fine-tooth comb and verify that it’s operating properly More

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This dealership is truly amazing! So kind and thoughtful service department. We really appreciate that they did the work we needed well and went above and beyond what we expected. Re So kind and thoughtful service department. We really appreciate that they did the work we needed well and went above and beyond what we expected. Reasonable prices too. A special thanks to Tyler-a great employee! More

by Richard T Verified Customer Verified Customer

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Thnk u u guy are the best. The person help was real good thnk u The person help was real good thnk u More

by mono123madeline Verified Customer Verified Customer

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It was fast and transparent process. I received my check approximate in 10 business days. Highly recommended! I received my check approximate in 10 business days. Highly recommended! More

by innacasey78 Verified Customer Verified Customer

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Friendly, knowledgeable, and convenient. I'm on my 5th car purchased from this dealership. I could buy a Hyundai from another dealership, but I wouldn't get as good service. I'm on my 5th car purchased from this dealership. I could buy a Hyundai from another dealership, but I wouldn't get as good service. More

by JONFLINT Verified Customer Verified Customer

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They are fast, friendly and very professional. I had originally made an appointment but, they informed me the part was not available and had to be ordered. As soon a it came in they messaged me. I had originally made an appointment but, they informed me the part was not available and had to be ordered. As soon a it came in they messaged me. The new appointment was scheduled for 2 day later. Very efficient. More

by Pat Verified Customer Verified Customer

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