Matt Clouse
Matt Clouse at Emich KIA
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Matt Clouse

Service Advisor

Emich KIA

1260 S Colorado Blvd
Denver, CO 80246

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4.2
13 Reviews
4.2

13 Reviews

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13 Reviews of Matt Clouse

March 08, 2024

Dealership Rating
Employee Rating

I am so pleased with the work Saife did to show me and ultimately sell the best car I’ve ever had the pleasure of acquiring! He is an outstanding representative for Emich Kia! He had gone above and beyond More

by Kaufman.michael
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Clarissa Beloff, Saife Abusway

March 01, 2024

Dealership Rating
Employee Rating

I visited 8 different dealerships and worked with as many different salespeople in my car search. Saife was far and away the best salesperson with whom I interacted. He went out of his way to find the hard More

by elperskk
Recommend Dealer
Yes

January 18, 2024

Dealership Rating
Employee Rating

We were very pleased with James knowledge and professionalism. also, everyone else and sales management, finance and senior management treated us with utmost respect. working with the entire staf More

by dadykema
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Colt Emich, Jennifer Gillespie, Soreya Kleine, Amber Baird-Brackett, Mike Mutz , James Lizarraga, Austin in finance

January 16, 2024

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We came in not knowing anything about owning an EV or having a lease, and Amber helped us understand both. More

by jalenandkobesmama
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

February 03, 2023

Dealership Rating
Employee Rating

They had 3 tasks to do and they did 1. Told me to come back another time and they would get it done. No follow up from them after I complained to my service advisor. Buying a car there was More

by joshhooliganoffroad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Rob Seski

Feb 08, 2023

Emich KIA responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, Josh, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

February 03, 2023

Dealership Rating
Employee Rating

They did not solve the problem with my car after 2 visits and said my wires were cut when they were not. It would have been a 6000 dollar charge when there was nothing wrong with the wires. The people that w More

by Swilsonz60456
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 08, 2023

Emich KIA responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

January 22, 2023

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Employee Rating

It felt a little disorganized. Communication was good but they were vague about when my car would be done. One gripe: they moved the locking lug nut socket I had in the car and di More

by bgvalentine19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2023

Emich KIA responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

January 21, 2023

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Employee Rating

Katie was very helpful in scheduling and communicating with me. Matt innService was friendly, professional and helpful in explaining the process since I was a first time customer. Very helpful to have a More

by Vickersmyers1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jan 23, 2023

Emich KIA responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Emich KIA, we look forward to having you as a valued customer for many years to come!

January 17, 2023

Dealership Rating
Employee Rating

Matt in service has been outstanding. The communication is excellent. Having a loaner vehicle was a plus since we live 180 miles away. Thank you Emich. More

by j.spangle
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Jan 18, 2023

Emich KIA responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Emich KIA.

January 15, 2023

Dealership Rating
Employee Rating

Still waiting on a refund for a charge for recall work. Been waiting for a call back for over a week not thrilled with communication More

by e_bollich
Recommend Dealer
No
Jan 18, 2023

Emich KIA responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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