Matt Eisenhuth

We took the car in for a chip in the window and did not think it had been properly fixed After further inspection we agreed that it had been fixed but where the chip was in the window would cause problems think it had been properly fixed After further inspection we agreed that it had been fixed but where the chip was in the window would cause problems with future inspections. The manager agreed and promptly made arrangements to have the window replaced As this is our third car purchased at McFarland, we continue to be pleased with the service and the staff More

by arthur.sullivan Verified Customer Verified Customer

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Tim was one of the first no pressure sales reps I have worked with. He made it clear he was always looking out for my interests and what I wanted. Thank you Tim! worked with. He made it clear he was always looking out for my interests and what I wanted. Thank you Tim! More

by pkpelletier Verified Customer Verified Customer

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Great doing business no pressure very informative. People are very nice and respectful… Matt K was great People are very nice and respectful… Matt K was great More

by bugleor6x6 Verified Customer Verified Customer

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Johnathan, Mason and Matt were knowledgeable, helpful and nice. Would recommend this dealership to anyone after that experience. nice. Would recommend this dealership to anyone after that experience. More

by chris_farrar Verified Customer Verified Customer

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My overall experience with McFarland Ford Rochester was fantastic. There was no nonsense, and it was a very efficient process. All the people I dealt with were professional and courteous. fantastic. There was no nonsense, and it was a very efficient process. All the people I dealt with were professional and courteous. More

by chiefd16 Verified Customer Verified Customer

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Bought my truck from this dealership, so when I had a technical issue with it, I brought it here first. The issue was intermittent, so I gave the service writer all of the relevant information about it t technical issue with it, I brought it here first. The issue was intermittent, so I gave the service writer all of the relevant information about it that I could remember. The service writer, seeming to not know the difference between “fixed” and “cannot duplicate concern”, informed me after day one that my truck was all fixed and ready to be picked up. When I asked what the cause was, they could not answer, and simply told me that “it’s not doing it right now”. After spending a few hours on multiple phone calls with Ford customer service, McFarland Ford opted to try again the next day and seemingly addressed the issue. When I arrived to pick up my truck, much to my distaste, I realized that my truck was left unlocked on the lot. The sales team did a very fair job at handling the situation overall, particularly providing me a loaner. The service department, however, was very lacking in multiple areas. More

by Hea1h3n Verified Customer Verified Customer

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Bought a 2024 F250 last week Finance mgr went above and beyond Really worked with me to get my trade priced fairly Very pleased with the deal they worked out!! beyond Really worked with me to get my trade priced fairly Very pleased with the deal they worked out!! More

by chucktaylor434 Verified Customer Verified Customer

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Best ford dealership in New England. Best prices, best service. No other dealership compares to this one. Best prices, best service. No other dealership compares to this one. More

by integra081 Verified Customer Verified Customer

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Very helpful staff both in sales and service. Had a good experience all around and they do good by their customers. Would recommend especially if you’re interested in a Ford truck. Had a good experience all around and they do good by their customers. Would recommend especially if you’re interested in a Ford truck. More

by benaleixo1 Verified Customer Verified Customer

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My salesman Chase was excellent to work with from start to finish. Would highly recommend working with him in the future. Jason was excellent too. Paperwork went quite smoothly. No pressure to add anything to finish. Would highly recommend working with him in the future. Jason was excellent too. Paperwork went quite smoothly. No pressure to add anything extra which I really appreciated. More

by hunter690 Verified Customer Verified Customer

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