Matt Fattah

Our experience at Silver Star Motors was extremely disappointing, largely because of how we were treated by Matt. From our initial conversation, Matt seemed to make assumptions about what we could disappointing, largely because of how we were treated by Matt. From our initial conversation, Matt seemed to make assumptions about what we could afford. When we explained that we couldn’t afford the payment in the $700 range that he initially suggested, he became dismissive and didn’t even bother to continue a meaningful conversation with us. Rather than discussing alternatives or trying to understand our needs, it felt like he had already decided we weren’t worth his time. The biggest frustration was that we were specifically told to come in to have our current vehicle appraised. We made the trip expecting that process to happen, but it never did. Our vehicle wasn’t appraised, we weren’t shown a single Mercedes-Benz, and the entire visit ended up being a complete waste of our time. Matt, despite your assumptions, we did end up purchasing a Mercedes-Benz, and that too from a dealership that treated us with respect, took the time to work with us, and didn’t judge us based on one initial conversation. That dealership earned our business because they understood that you should never assume what someone can or cannot afford. My advice is simple is to treat every customer with respect. Ask questions before making assumptions, and don’t dismiss people because they don’t immediately fit the numbers you have in mind. Silver Star Motors has lost our business because of experiences like this, and as long as employees like Matt who treat customers this way represent the dealership, I can’t recommend shopping here. More

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Let me tell yall Josh was the best I mean he went above and beyond to help me an he did I already told 3 of my friends to see him to get a car thanks Josh and beyond to help me an he did I already told 3 of my friends to see him to get a car thanks Josh More

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Wonderful dealership to work with sales crew and management have the customers back I was in and out in less than 25 minutes with my new car management have the customers back I was in and out in less than 25 minutes with my new car More

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The team there is great a lot of thanks to Dawn, Mat and Apostile They are very helpful and honest. I just got my second car from them very easy and simple Apostile They are very helpful and honest. I just got my second car from them very easy and simple More

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I gave him a 5 star. He did an excellent job. I was out in a couple hours thanks to him. He did an excellent job. I was out in a couple hours thanks to him. More

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Long story short, the service provided by my salesman Richard Donoso was immaculate. Our interests were accounted for and taken care of every step of the way. Even when we went past regular operating hou Richard Donoso was immaculate. Our interests were accounted for and taken care of every step of the way. Even when we went past regular operating hours for the dealership, Richard and the rest of the staff at Silver Star recognized that we were far from home made sure to get us the car in time for New Years! At no point did we deal with any typical dealer/car shopping hassle. I will be sure to come back and recommend this dealer to all of my friends and family! More

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A Nightmare Experience at Silver Star Mercedes Dealership I recently had an incredibly disappointing and frankly shocking encounter with the sales manager, Matt Fattah, at Silver Star Mercedes de Dealership I recently had an incredibly disappointing and frankly shocking encounter with the sales manager, Matt Fattah, at Silver Star Mercedes dealership. My attempt at engaging in a simple conversation with him turned into a nightmare that I never expected from a reputed dealership. From the very start, it was clear that Mr. Fattah lacked even the most basic understanding of professionalism. During our conversation, he repeatedly accused me of speaking over him, which I found incredibly ironic considering he was the one constantly interrupting and talking over me. His audacity reached new heights when he suggested that I should explore other dealerships, essentially questioning why I would choose his dealership. It's baffling how a sales manager could actively drive away potential customers with such disregard. I commend the efforts of the salesperson, Jason Gu, who attempted to salvage the situation and maintain a semblance of professionalism. However, Mr. Fattah's behavior was beyond redemption. Instead of handling the situation maturely, he resorted to incessant screaming and yelling on the phone, making any meaningful communication impossible. This type of uncontrolled aggression is not only unbecoming of a sales manager but is also indicative of a complete lack of respect for customers. What astounded me most was the fact that I never insisted that they sell me the car at a specific price. Any reasonable customer understands that negotiations are part of the process. If the dealership couldn’t honor my offer, a polite decline would have sufficed. Instead, I was met with an appalling lack of professionalism and respect, leaving me utterly dismayed. My experience at Silver Star Mercedes dealership, thanks to Mr. Fattah, was nothing short of a disaster. The complete absence of customer service, coupled with Mr. Fattah's belligerent attitude, has left me deeply dissatisfied. I strongly advise anyone considering this dealership to think twice before subjecting themselves to such a harrowing experience. The blatant disregard for basic customer respect and the shocking behavior of the sales manager make it abundantly clear that Silver Star Mercedes is not a dealership worthy of anyone's time or money. More

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I absolutely recommend Silver Star Mercedes-Benz. The one on one service they provode customers goes far and above excellent. The one on one service they provode customers goes far and above excellent. More

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Excellent staff very humble and cooperative I love to work with Hamero in service and jalal and nat in sales work with Hamero in service and jalal and nat in sales More

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This was my first time purchasing a vehicle from Silver Star Motors. I literally went to 5 different Mercedes Benz dealerships before learning about Silver Star Motors. My sales person Jason Gu, as well as Star Motors. I literally went to 5 different Mercedes Benz dealerships before learning about Silver Star Motors. My sales person Jason Gu, as well as the management staff were awesome!!. Very personable and friendly. I was in and out in less than an hour. I know the car buying experience can be dreadful, but this was definitely a pleasant one thanks to Jason and the rest of the staff at Silver Star Motors. Chris . More

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