Matt Fondren
Matt Fondren at Joe Rizza Acura

Matt Fondren | Page 15

Service Consultant

Joe Rizza Acura

8150 W 159th St
Orland Park, IL 60462

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4.9
849 Reviews
4.9

849 Reviews

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849 Reviews of Matt Fondren

September 01, 2021

Dealership Rating
Employee Rating

Very courteous. Not completely happy because I feel I had to bring my vehicle back because of faulty work the first visit. It inconvenienced me quite a bit. More

by Raw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 01, 2021

Joe Rizza Acura responded

Thank you for taking the time to submit a review. We take pride in good customer service and are happy to hear you found our staff to be very courteous however regret that your service was incomplete. If you would like to further discuss your concerns, feel free to contact us directly at your convenience.

August 31, 2021

Dealership Rating
Employee Rating

Setting up appointment was easy and service was excellent! Service Rep. was friendly and professional. They took consideration of my time. Wait for was feasible. More

by tandradavis56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Kailer

Sep 01, 2021

Joe Rizza Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Sep 01, 2021

tandradavis56 responded

Thank you for asking. It shows your commitment to providing great customer service.

August 31, 2021

Dealership Rating
Employee Rating

First time maintenance service in new car. Easy to schedule. Staff was very helpful and pleasant. Facility is extremely clean. Great experience in all respects. More

by ALSCHU11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Sep 01, 2021

Joe Rizza Acura responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joe Rizza Acura!

August 28, 2021

Dealership Rating
Employee Rating

Very professional and helpful, and efficient staff members! My vehicle was repaired on as promised. Very satisfied, and will definitely return back for other services needed. More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 29, 2021

Joe Rizza Acura responded

We appreciate your business and our team looks forward to serving you again soon!

August 26, 2021

Dealership Rating
Employee Rating

Customer Service Agents were friendly and professional. Service was efficient and timely. Waiting area was clean and seating followed CDC guidelines for COVID safety protocols. More

by MSANN60617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 26, 2021

Joe Rizza Acura responded

Thanks for sharing your thoughts about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!

August 24, 2021

Dealership Rating
Employee Rating

Great service, from start to finish by the staff. The work on my car was done in a timely manner (completed sooner than expected). And it’s always nice to get my car washed. More

by EDA2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 24, 2021

Joe Rizza Acura responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joe Rizza Acura. Please don't hesitate to reach out if you need anything else.

August 21, 2021

Dealership Rating
Employee Rating

Service was Excellent. Staff was helpful, courteous, and professional. I was immediately serviced and my vehicle was repaired in a timely fashion. The location is clean and inviting. More

by MONICA8264
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alyssa Adams, Anthony LaGiglio

Aug 23, 2021

Joe Rizza Acura responded

Monica, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 20, 2021

Dealership Rating
Employee Rating

Staffs are accommodating. They take care of you right away. Explained things what is going on your car. They gave you options. Waiting area is clean and comfortable. More

by AZILBIZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Cashier

Aug 23, 2021

Joe Rizza Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 20, 2021

Dealership Rating
Employee Rating

Great service and very professional.I would certainly Great service and very professional. I would certainly recommend them for servicing a vehicle as they do offer various coupons and discounts for diff More

by R.VOITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 23, 2021

Joe Rizza Acura responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Joe Rizza Acura!

August 20, 2021

Dealership Rating
Employee Rating

They are very flexible and accommodating with my work schedule. They provide a comfortable loaner whenever I need it to get back to work. Love the car wash option. More

by cjhallshields
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ted Jurick, Chris Kailer

Aug 23, 2021

Joe Rizza Acura responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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