Matt Hadley | Page 2

My Fiancé and I visited the Bourbonnais Toyota today and cannot stress how happy we are we did!!! We originally went there looking for a new car for me but instead we did a 2fer, we each bought a new car on cannot stress how happy we are we did!!! We originally went there looking for a new car for me but instead we did a 2fer, we each bought a new car on Saturday! Customer service was excellent from the time we walked in and met the General Manager Sam and Matt our salesman. I had tons of questions, and we test drove a bunch a cars until we both found exactly what we wanted. Sam and Matt assisted us with all of this while making us feel comfortable and all our questions answered. Dan in finance was awesome also helping us get the best possible interest rate and made the whole process quick. 5 stars for the service and professionalism we both received from this dealership. Hope this helps other consumers who are looking for the next car. Thanks again Toyota! More

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I came in to the dealership & immediately met Matt Hadley. Totally awesome person with a great attitude. He explains *everything* to you & helps you understand every aspect of your purchase. While Hadley. Totally awesome person with a great attitude. He explains *everything* to you & helps you understand every aspect of your purchase. While I have a good job, I have zero credit & Dan REALLY went above & beyond to get me into a brand new 2024 Camry that I drove off of the lot that night. Super friendly person that finished the process out seamless for me. My late mom & I have done business with this Toyota dealership over the years & everyone there is amazing, including their service team Steve (both!) & Cheri! Thank you so much, Toyota of Bourbonnais! My first time buying a car & they took all of that stress away. ❤️ More

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These guys are friendly and easy to deal with. Matt H was salesman and answered questions and made the process easy. Dan in finance was concise and went through process completely with me. Thanks Matt H was salesman and answered questions and made the process easy. Dan in finance was concise and went through process completely with me. Thanks for a smooth transition from older to brand new vehicle. More

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Matt was our salesman. He was very helpful in the sale of our “new” used truck. Matt answered every question we had and did not rush us out like most sales people do. Sam He was very helpful in the sale of our “new” used truck. Matt answered every question we had and did not rush us out like most sales people do. Sam and Dan were also so easy to work with. We had some things that had to be repaired before we took ownership and Sam made sure that was done for us immediately. More

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This place is the perfect reflection of the disorganization, incompetence, and lack of integrity of car dealerships today. I would avoid at all costs. One of their salespeople, Matt Hadley, disorganization, incompetence, and lack of integrity of car dealerships today. I would avoid at all costs. One of their salespeople, Matt Hadley, had me put down a $1000 deposit on a car that had already been sold to someone else WEEKS AGO. Prior to paying the deposit, I had even told Matt to go through every avenue possible to make sure the car was still available. Text from Matt after I put down the deposit and told him to ensure the deal was secure: “Everyone here knows that its mine. I've been here for a 10 years now and make sure my deals are protected. I've been in that situation before.” Matt then proceeded to completely ghost me for 3 weeks ignoring calls, texts, and emails. You would think an honest salesman would take accountability for his mistake and immediately return the funds to me, but instead I had to wait weeks for him to even pick up the phone. His sales manager Michael was even more useless stating “I can’t speak for something Matt did” - HE WORKS FOR YOU!! Pathetic excuse for a business. I lost hundreds of $$ on travel to go purchase the car on our SET APPOINTMENT TIME. More

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Finance manager Dan was very thorough and easy to work with and the experience overall was very good. with and the experience overall was very good. More

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Matt and Dan took great care of us. Will continue to go back to this dealership. Everybody treated us so well. Couldn’t be happier! Will continue to go back to this dealership. Everybody treated us so well. Couldn’t be happier! More

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The purpose of this letter is to officially file a complaint as I have been a victim of fraud by Toyota of Bourbonnais dealership. I was sold a vehicle under false pretense, and I need your help as I complaint as I have been a victim of fraud by Toyota of Bourbonnais dealership. I was sold a vehicle under false pretense, and I need your help as I have done my due diligence with trying to resolve this matter directly with Toyota of Bourbonnais dealership with no avail. On 08/16/23 I purchase a 2017 Hyundai Accent Se with the agreement and assurance by the salesman (Matt Hadley) that all of the body damage to the hood the bumper and paint on the vehicle would be repaired. I scheduled the repair and took time off of work to get this accomplished but when I receive the vehicle only the hood had been repaired. The bumper is still barely hanging on with some of the molding not connected. There are paint chips on the trim which were just touched up and not properly painted. The mechanical issue I had with the vehicle was 3 days from purchase date the check engine light came on saying it needed a new catalytic converter (Engine Code P0420). The repair shop stated this can happen when they clear out the code and once you drive the vehicle around it pops on. I have tried to remediate these issues reaching out several times to the dealership they have not remedy this situation. This dealership took advantage of me because I am young which they have referenced during interactions. I am seeking help to resolve this matter. More

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Great experience and Matt worked diligently to help us find our vehicle. Everyone at the dealership was highly professional and treated us respectfully. find our vehicle. Everyone at the dealership was highly professional and treated us respectfully. More

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During our recent visit and purchase at Toyota of Bourbonnais, we were very pleased with the very patient and informative employees, Matt Hadley and Kevin(finance officer). Their professionalism main Bourbonnais, we were very pleased with the very patient and informative employees, Matt Hadley and Kevin(finance officer). Their professionalism maintained throughout the new car purchase process for us was most important. We would like to personally thank Matt and Kevin for making our new car purchase a joyful experience. We look forward to recommending anyone seeking to purchase car consider Toyota of Bourbonnais and ask for Matt Hadley! More

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