Matt Halliwell | Page 28

There are two Ford agencies closer for me than Wayne Ford but I chose to go to them because of the great service I get from Matt and Michele. Thanks for the last service Michele. but I chose to go to them because of the great service I get from Matt and Michele. Thanks for the last service Michele. More

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I’ve never had a problem at Wayne ford, they treat the customer like family. customer like family. More

by amr904 Verified Customer Verified Customer

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Took me in on schedule, had loaner car available, and completed all work on time. completed all work on time. More

by jtf3131 Verified Customer Verified Customer

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Good service Freindly customer service Matt is very nice And got the job done quickly And got the job done quickly More

by MESSY1650 Verified Customer Verified Customer

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Honest and high quality work! I refuse to go to any other Ford dealership. Michelle and Matt H. are the most honest and kindest service advisors! Trusted them for many years! I refuse to go to any other Ford dealership. Michelle and Matt H. are the most honest and kindest service advisors! Trusted them for many years! More

by alexknierim Verified Customer Verified Customer

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I had my vehicle towed to the dealership for service and it took them 5 days to get back to me with a diagnosis, despite several calls to inquire about the vehicle. Once they were able to figure out the is it took them 5 days to get back to me with a diagnosis, despite several calls to inquire about the vehicle. Once they were able to figure out the issue, it took an additional 7 days to fix what they said was wrong. I could not get a loaner because they claimed all their loaners were out. All 20 of them. But promised if one came in, I would be the first on the list to get one. Of course no one returned a car after 12 days, which is when my car was ready. After day 12, my engine light came on while driving home. When I called them back they told me to bring it in and they rechecked it. The new diagnosis: the catalytic converter needed to be repaced and my premier extended warranty didn't cover it. (Of course they still didn't have a loaner to offer me.) They td me it would cost $1400.00 to replace that. I was a bit frustrated since I always take my car to that dealer for everything and I mean everything since I bought it. They eventually took off about $200.00 but with the taxes ended up being almost the same. It took an additional week to fix that while I paid for lyft to maneuver from my full time to my part time jobs. Furthermore, everytime I called the service area the person who was in charge of keeping me updated on my vehicle was never at her desk and just never saw the urgency of calling me back in a timely manner. They had my car for 12 days to figure out that fixing a burnt-out coil was not the only issue with the vehicle. This is why people take their vehicle to the dealership, to get the best diagnoses for their vehicle. Not only are they unprofessional, their diagnoses are not accurate, they are overpriced and their customer service has decreased since Ron has retired and the second in line is Matt. I am very disappointed of how I was treated. I feel like I am a valuable customer and have spent a lot of money at that dealership coupled with the many times I had to return the vehicle for problems they claimed they have fixed but didnt. Unsatisfied customer. More

by Maximilliondoll1 Verified Customer Verified Customer

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Car was processed quickly. Staff was professional. Waiting area clean and WiFi access was a plus. Staff was professional. Waiting area clean and WiFi access was a plus. More

by ANDELDALE Verified Customer Verified Customer

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The employees are very friendly and helpful and your follow up from service is appreciated. Thank you follow up from service is appreciated. Thank you More

by DEBBIEBISS Verified Customer Verified Customer

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The parts and service department have always been polite, professional and very helpful. In the showroom Jordy has assisted me on numerous occasions with technical questions with my new f-150, and sat in the professional and very helpful. In the showroom Jordy has assisted me on numerous occasions with technical questions with my new f-150, and sat in the truck going over its operations, he has been very helpful.. More

by kpr56 Verified Customer Verified Customer

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Very unimpressed with the parts department at Ford. It took 2 months to recieve the needed part. T It took 2 months to recieve the needed part. T More

by davep_15 Verified Customer Verified Customer

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