Matt Halliwell | Page 38

Recently scheduled a service appointment for my Ford Fusion to have loose/worn tie-rod replaced and a subsequent wheel alignment. Matt had given me a firm quote for the work to be performed. I dropped Fusion to have loose/worn tie-rod replaced and a subsequent wheel alignment. Matt had given me a firm quote for the work to be performed. I dropped the car off th​e​ morning ​of the appointment ​and was given a courtesy ride back home. Matt called about 4:00PM to let me know that my car was ready for pickup and at th​at ​time I informed Matt that I just received a service coupon in the mail from Wayne Ford. Matt said "Of course, bring it in and I'll apply it to your service". I thought the original service quote was a good value but now it was great. Matt was very conscientious and earnest in making sure my Fusion got quality service and was genuinely interested in my satisfaction. Well, mission accomplished. I told Matt I appreciated how well he handled my service appointment. Driving away, the improvement in steering feel and handling​ was striking​. Good work, Wayne Ford and Matt! More

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Michelle and Bill were very helpful in the service area. Very pleased with the service I received. Very pleased with the service I received. More

by P.ariana101412 Verified Customer Verified Customer

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I cannot express my gratitude enough for you having my tire in stock and getting me in the same day! tire in stock and getting me in the same day! More

by TD Verified Customer Verified Customer

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It is always a pleasure to deal with Wayne Ford service. They are very helpful and take good care of your vehicle. They are very helpful and take good care of your vehicle. More

by MousaAmmar Verified Customer Verified Customer

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Profesional and super fast Service. I’m very satisfied with the service I received for my Ford transit 350 XT I’m very satisfied with the service I received for my Ford transit 350 XT More

by hdaniel777 Verified Customer Verified Customer

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Friendly staff and very efficient, waiting area very clean and comfortable. Waiting time very reasonable clean and comfortable. Waiting time very reasonable More

by WATSONMATOS Verified Customer Verified Customer

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Fast and courteous service with an exceptionally well kept drive in vehicle drop off and customer waiting lounge.. kept drive in vehicle drop off and customer waiting lounge.. More

by Alexandre Alegre Verified Customer Verified Customer

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Service writers explained the necessary repairs and time it would take. Very curious staff and were able to help get a loaner because of the time my car would take. it would take. Very curious staff and were able to help get a loaner because of the time my car would take. More

by LRW819 Verified Customer Verified Customer

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I was a trusted customer of Wayne Ford for 28 years, Sal was my sales person and Ron in service. The lease was up on my 2020 Explorer ST and I wanted another one this past November. The sales person I spoke was my sales person and Ron in service. The lease was up on my 2020 Explorer ST and I wanted another one this past November. The sales person I spoke with had an attitude, so I went to Performance Ford and purchased the 2022 Explorer ST from them. The service I had done two days ago was superb. Matt was incredibly helpful. I saw Paul Redman whom I've known also for years, and it was great to see him. Michelle is wonderful as well, although I miss Ron I think the service dept. has got it covered. Thank you, Robert Bailey More

by RBAILEY4 Verified Customer Verified Customer

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Easy to schedule. The turnaround time was very fast. The work was actually performed quicker than expected. The team was very courteous and the price was reasonab The turnaround time was very fast. The work was actually performed quicker than expected. The team was very courteous and the price was reasonable. More

by wshinz Verified Customer Verified Customer

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