Matt Hernandez

Easy to do business with. Ryan was professional and the rest of the staff worked hard to get me to my price. Ryan was professional and the rest of the staff worked hard to get me to my price. More

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Where do I start? The dealerships advertised price online isn't the actual price? They added $2,995.00 for a "carl black" package? When I asked about it my sales per The dealerships advertised price online isn't the actual price? They added $2,995.00 for a "carl black" package? When I asked about it my sales person informed me that it was indeed on the website in fine print at the bottom but he would discount it down to $1,490.00. I did find the fine print on the website, it said the package was only $1,195.00 and that it was optional. After speaking with the sales rep again he went to his manager and said that was a mistake that only the Yukon had the $3k add on and the Sierra was less, while on the phone with the sales rep I looked up the Yukon it was also listed at only $1,195.00 and optional. At this point the sales rep had no idea what to say, the manager refused to take off the optional "carl black" package. I have bought many cars over the years and I know money needs to be made, but to mislead customers and then not removing the fees that are stated as optional on your own website is not ok. More

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I had the best car buying experience with Nolan Knox at Carl Black GMC today. I will definitely be back for my next purchase. Carl Black GMC today. I will definitely be back for my next purchase. More

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Fantastic service all around. Even helped me install my 5th wheel!! Great guys over there. Even helped me install my 5th wheel!! Great guys over there. More

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Beyond and above is what I experiences… I did not have best credit and they found away to make it happen. I extremely happy with purchase!!!! :) best credit and they found away to make it happen. I extremely happy with purchase!!!! :) More

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The guys were awesome, they helped me find the vehicle I wanted and continued to follow up after the sale wanted and continued to follow up after the sale More

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I want to thank Carl black of Roswell in particular Matthew Hernandez for his loyalty in always finding me the right vehicle and his honesty on explaining every option out there when looking for one. T Matthew Hernandez for his loyalty in always finding me the right vehicle and his honesty on explaining every option out there when looking for one. There’s nothing like building trust with someone that doesn’t push you to buy something your not looking for just to sell something off the lot but someone that treats you like family and finds what you want and works with you with patience. Thanks again and hope to see you soon to make another deal happen! More

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Steer clear of this dealership. This dealership is shady as they come. First off - I had a great experience with my sales rep Mitch. Hes a nice guy and good sales rep. Both times I This dealership is shady as they come. First off - I had a great experience with my sales rep Mitch. Hes a nice guy and good sales rep. Both times I have inquired about vehicles with intentions to buy they have raised the cost of the vehicle from the listing… not just a few hundred dollars or a grand but upwards of $8000 over what was showing on their website. I sent them a screenshot of the price they had show on their website and they said “it was never that price”. Not to mention they add in “accessories” fees on used vehicles that are completely stock and low ball you on trade in value. Ton of wasted back and forth. When we came to buy the car the second time - the dash wouldn’t work… though it had just had a “170 point certified inspection done on it.” The manager said he wasn’t going to hold it for us though until it was fixed because another customer could come buy it as is…. I even offered to place a deposit on it. Though we agreed on numbers and I had uprooted my family to drive a hour into the dealership to trade my wife’s car in I was told by the manager I needed to move forward with the purchase now before it was fixed or it could be sold by the time it was fixed and be put back on the lot… what a way to treat a customer trying to purchase an expensive vehicle from you. Edit- we have now owned this 2020 Yukon Denali xl for 6 days and the digital dash went out AGAIN. After Carl Black had advised they “fixed” it so we could move forward with the purchase. I am now out of state on family vacation and the digital dash cluster doesn’t work so we cannot see even see how much gas we have. I am having to take the car to a local gmc dealer out of state. The entire dash cluster needs to be replaced… Seems evident Carl Black didn’t want to fix the vehicle properly when the warranty was soon to run out within 2000 miles. They just wanted to sell the car, screw over their customer and had no regard in doing the right thing. SHADY. This is by far the worst dealership experience I have ever had. I hope they don’t stay in business as shady as they are. I can tell by all of the reviews most feel the same. More

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Dominick was great and guided us through the order process quickly. Great knowledge in all the benefits of Carl Blacks Driver Plus as well. process quickly. Great knowledge in all the benefits of Carl Blacks Driver Plus as well. More

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I went to Carl Black of Roswell to look at a GMC Elevation that was on display. I met Dominick who showed me the truck. Dominick was very friendly and easy to talk. He didn’t push or rush me. He a Elevation that was on display. I met Dominick who showed me the truck. Dominick was very friendly and easy to talk. He didn’t push or rush me. He answered all my questions but one. With that one question he walked me straight over to the service department where he asked a service writer and I got my answer. From the sales, service to the finance was an easy experience and all the guys I met, Tod, Jon, Matt, Steve, Bill and Dominick were awesome. I like this dealership and the people who work there. More

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