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Matt Jewett
Matt Jewett at Shottenkirk Ford Granbury

Matt Jewett

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.8
79 Reviews
4.8

79 Reviews

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79 Reviews of Matt Jewett

August 28, 2026

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Employee Rating

I am highly disappointed with the service department at Shottenkirk Ford Granbury. I brought my vehicle in for maintenance, but the communication was terrible, and the work took much longer than promised. More

by wowolfe
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
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July 09, 2026

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Employee Rating

The service representative was very courteous and professional. He explained everything that was needed during this visit. My appointment was 8:00 am and even though I was early, my vehicle was taken More

by johnnyjones425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 10, 2026

Shottenkirk Ford Granbury responded

Thank you for sharing your experience. We’re pleased Matt was able to walk you through the needed service and get your Ranger in right away despite your early arrival. We look forward to assisting you again with your Ford Ranger. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

June 23, 2026

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Employee Rating

I did not have an appointment, but everything went smoothly and in less time expected More

by iamaces
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth, Eric Smalley, Tyler Duncan, Brandon Holtzinger

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Jun 24, 2026

Shottenkirk Ford Granbury responded

It’s great to hear your Lincoln MKS service went smoothly and finished faster than anticipated without an appointment. We’re pleased we could accommodate you promptly. Please reach out anytime we can assist again. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

April 26, 2026

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Employee Rating

I have been coming to the Ford dealership for a long time. Have had several fords and I enjoy the quality of my service that I receive and the service team’s customer service is excellent.. More

by libberclipper
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Apr 27, 2026

Shottenkirk Ford Granbury responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Ford Granbury. We look forward to having you as one of our valued customers for many more years to come! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

February 26, 2026

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Employee Rating

My service manager was very helpful and communicated exceptionally. I was pleased with the level of service. More

by Snodgrasskelley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Feb 26, 2026

Shottenkirk Ford Granbury responded

It’s great to hear Matt provided such helpful service and clear communication. We’re delighted your Ford E250 received the level of care you expected. We look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

January 08, 2026

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Employee Rating

Vehicle was in and out! Everyone seemed very friendly and very knowledgeable. Will be back !Thank you! More

by tim76476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth, Eric Smalley, Tyler Duncan

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Jan 08, 2026

Shottenkirk Ford Granbury responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Ford Granbury, we look forward to having you as a valued customer for many years to come! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

December 06, 2025

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Employee Rating

Quickly did what I stand more. Answered all my questions, kept me informed as to what was being done. More

by kirtgbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth, Eric Smalley, Tyler Duncan, Brandon Holtzinger, Randy Lancaster, Katie Marler

Print
Dec 06, 2025

Shottenkirk Ford Granbury responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Ford Granbury! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

December 03, 2025

Dealership Rating
Employee Rating

Matthew Jewett in service is great and very prompt in response to any issue I’ve had. More

by JacobPNorth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 04, 2025

Shottenkirk Ford Granbury responded

Thank you for choosing Shottenkirk Ford Granbury. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

November 27, 2025

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Employee Rating

The the service man did it quicker than he said it would take, and I was pleased with the job he did More

by Randy.reeves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth, Eric Smalley, Tyler Duncan

Print
Nov 27, 2025

Shottenkirk Ford Granbury responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

November 13, 2025

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Employee Rating

They did great service, everything requested was done perfectly. The front desk was very attentive and the price was reasonable. More

by plynncherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth, Eric Smalley, Tyler Duncan , Billy Bohrman

Print
Nov 13, 2025

Shottenkirk Ford Granbury responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Ford Granbury. We look forward to having you as one of our valued customers for many more years to come! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

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