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Tyler Duncan
Tyler Duncan at Shottenkirk Ford Granbury

Tyler Duncan

Service Advisor

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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5.0
91 Reviews
5.0

91 Reviews

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91 Reviews of Tyler Duncan

October 10, 2026

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Employee Rating

Great service department. Trusted Ford Motor craft parts. Valet service also provided as an option as well. More

by hollyp
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Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth

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Oct 10, 2026

Shottenkirk Ford Granbury responded

Your note about our service department and genuine Ford Motorcraft parts shows our commitment to quality, and it’s rewarding to know our valet service was helpful. Your five-star rating and kind words mean a lot to our service department. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

August 20, 2026

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Very friendly and helpful. The truck was well taken care of, and the maintenance was well done. I would recommend this dealership to others. More

by colinjudy2020
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Recommend Dealer
Yes
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Aug 20, 2026

Shottenkirk Ford Granbury responded

Knowing you found our service friendly and helpful and that your Ford Ranger was well looked after means a lot to our service department. Hearing that you would recommend our dealership to others means a great deal to our team. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

June 23, 2026

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I did not have an appointment, but everything went smoothly and in less time expected More

by iamaces
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth, Eric Smalley, Matt Jewett, Brandon Holtzinger

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Jun 24, 2026

Shottenkirk Ford Granbury responded

It’s great to hear your Lincoln MKS service went smoothly and finished faster than anticipated without an appointment. We’re pleased we could accommodate you promptly. Please reach out anytime we can assist again. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

June 13, 2026

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They got right my truck and changed the oil and rotated tires and then changed a leaky pinion seal on the rear end and under 3 hrs for everything More

by dwayne0124
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Recommend Dealer
Yes
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Jun 13, 2026

Shottenkirk Ford Granbury responded

We’re glad we managed your Ford in under three hours, completing the oil change, tire rotation and pinion seal repair efficiently. Thank you for sharing your experience and we look forward to assisting with your future service needs. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

June 10, 2026

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Employee Rating

They provided excellent customer service and their charges for service are reasonable. Highly recommend them! More

by jonsrna
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth

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Jun 10, 2026

Shottenkirk Ford Granbury responded

We’re thrilled you received excellent service and felt our rates were fair for your Ford F-250. Thank you for recommending us; we look forward to helping with your next service visit. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

June 08, 2026

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Outstanding performance on everyone’s behalf at this dealership Would recommend this dealership to anybody More

by Richardpetlover46
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Recommend Dealer
Yes
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Jun 08, 2026

Shottenkirk Ford Granbury responded

Thank you for sharing your positive experience. Tyler and the service team are glad we provided such high-quality service for your Ford Maverick. We appreciate your recommendation and look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

June 02, 2026

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Excellent facilities, inventory and staff. Service Department is first class and service advisor Tyler Duncan is the best I've had contact with at any dealership I've sought service at. More

by armyjumper21
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Recommend Dealer
Yes
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Jun 03, 2026

Shottenkirk Ford Granbury responded

Your kind words about our facilities and service team are much appreciated. Knowing Tyler provided outstanding care for your Ford F-150 means a lot to our entire staff. We hope to assist you again when it’s time for your next visit. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

May 12, 2026

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I like the way that they go through everything on the truck to make sure it’s working and just checking all the tires in the axles and grease mounts and just making sure everything is ready More

by dwayne0124
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Workmanship
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Recommend Dealer
Yes
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May 12, 2026

Shottenkirk Ford Granbury responded

Thank you for sharing your experience with the Ford F-150 inspection. We’re glad our team’s thorough check of tires, axles, grease fittings and overall readiness met your expectations. We appreciate your trust and look forward to serving you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

February 05, 2026

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Employee Rating

Best Ford service around! Service advisers are friendly and knowledgeable. Easy to get in on short notice and they’ll have you fixed up in a jiffy. Always a positive experienc More

by sarahlc1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth

Print
Feb 05, 2026

Shottenkirk Ford Granbury responded

It’s wonderful to hear our service advisers provided friendly, knowledgeable assistance for your Ford. We’re glad we could fit you in on short notice and have you back on the road in no time. We appreciate your trust and look forward to your next visit.

January 28, 2026

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Employee Rating

Awesome service! Tyler D. was very professional and did an outstanding job with my vehicle.! Thank you! More

by April Marie
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Service Time
Service Communication
Recommend Dealer
Yes
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Jan 28, 2026

Shottenkirk Ford Granbury responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Shottenkirk Ford Granbury. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

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