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Eric Smalley
Eric Smalley at Shottenkirk Ford Granbury

Eric Smalley

Service Manager

Shottenkirk Ford Granbury

4950 East Highway 377
Granbury, TX 76049

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4.9
39 Reviews
4.9

39 Reviews

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39 Reviews of Eric Smalley

June 23, 2026

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Employee Rating

I did not have an appointment, but everything went smoothly and in less time expected More

by iamaces
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth, Matt Jewett, Tyler Duncan, Brandon Holtzinger

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Jun 24, 2026

Shottenkirk Ford Granbury responded

It’s great to hear your Lincoln MKS service went smoothly and finished faster than anticipated without an appointment. We’re pleased we could accommodate you promptly. Please reach out anytime we can assist again. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

June 19, 2026

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Employee Rating

Just bought a used car and less than 3 weeks, the a/c went and the thermostat they took care of everything at no charge. More

by tarkay1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Denise Bone, Peter Arguijo

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Jun 19, 2026

Shottenkirk Ford Granbury responded

Thanks for letting us know how we handled your Cadillac’s AC and thermostat so quickly and at no charge. We’re glad Eric and our team could get you back on the road comfortably. Please reach out if there’s anything else we can do. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

May 12, 2026

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Employee Rating

Great people and timely repair. Loaner car was the best thing since the repair took multiple days. More

by S Pitts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Moriah Lennington

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May 12, 2026

Shottenkirk Ford Granbury responded

Thank you for the five-star review. It’s great to hear our team handled your Ford F-150 with prompt service and that the loaner vehicle made those longer repairs more convenient. We look forward to helping you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

February 27, 2026

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Employee Rating

Everyone was very friendly and professional. I was in and out in no time.I will go back. More

by nerkj8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marrir

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Feb 27, 2026

Shottenkirk Ford Granbury responded

We’re thrilled our team could provide friendly, professional care and get your Ford Edge back to you so quickly. We appreciate your trust and look forward to assisting you again. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

January 21, 2026

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Employee Rating

I would definitely buy another car from this dealership and recommend it to my family and friends. More

by Mary
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Beau Surratt, Greg Dickerboom , Carey

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Jan 21, 2026

Shottenkirk Ford Granbury responded

Thanks for sharing about your experience with Shottenkirk Ford Granbury. We appreciate your business and hope to see you again soon! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

January 08, 2026

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Employee Rating

Vehicle was in and out! Everyone seemed very friendly and very knowledgeable. Will be back !Thank you! More

by tim76476
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth, Matt Jewett, Tyler Duncan

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Jan 08, 2026

Shottenkirk Ford Granbury responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Shottenkirk Ford Granbury, we look forward to having you as a valued customer for many years to come! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

December 06, 2025

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Employee Rating

Quickly did what I stand more. Answered all my questions, kept me informed as to what was being done. More

by kirtgbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth, Matt Jewett, Tyler Duncan, Brandon Holtzinger, Randy Lancaster, Katie Marler

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Dec 06, 2025

Shottenkirk Ford Granbury responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Ford Granbury! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

November 27, 2025

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Employee Rating

The the service man did it quicker than he said it would take, and I was pleased with the job he did More

by Randy.reeves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth, Matt Jewett, Tyler Duncan

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Nov 27, 2025

Shottenkirk Ford Granbury responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

November 13, 2025

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Employee Rating

They did great service, everything requested was done perfectly. The front desk was very attentive and the price was reasonable. More

by plynncherry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth, Matt Jewett, Tyler Duncan , Billy Bohrman

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Nov 13, 2025

Shottenkirk Ford Granbury responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Shottenkirk Ford Granbury. We look forward to having you as one of our valued customers for many more years to come! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

November 03, 2025

Dealership Rating
Employee Rating

Tyler and his team did an excellent job getting our truck in and repaired on very short notice. More

by JeremyPendarvis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Roth, Matt Jewett, Tyler Duncan

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Nov 03, 2025

Shottenkirk Ford Granbury responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Shottenkirk Ford Granbury! We look forward to assisting you with your future sales and service needs at Shottenkirk Ford Granbury!

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