Matt Johnson | Page 6

Del Toyota responded

Thank you for your kind word, Robert! We're thrilled to hear that you had a great experience with Susan at Del Toyota. Her thoroughness and care for our customers are truly appreciated. We look forward to assisting you again in the future! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for sharing your experience with us, Thomas. It's great to hear that your issue was resolved and that you were satisfied with the service overall. At Del Toyota, we strive to ensure excellent service for all our customers. If you have any further concerns or need assistance, please don't hesitate to reach out. We look forward to serving you again! Sincerely, Del Toyota Team

Del Toyota responded

We understand your frustration and appreciate the opportunity to clarify. As soon as our team discovered that the root cause of your concern involved underlying body damage, we explained that this repair would require a body shop. Unfortunately, that was only evident after we replaced and programmed the sensor. The impact not only caused hidden body damage but also left the sensor itself faulty, which is why replacement was necessary. While the body damage prevented the new sensor from fully resolving the issue, we have already offered to reprogram it for you at no additional cost once those body repairs are completed. We truly regret the inconvenience you experienced and the time your vehicle was down, and we remain committed to helping you get this resolved. Sincerely, Del Toyota Team

Del Toyota responded

Thank you for sharing your experience. We understand your concerns regarding the additional inspection, the suggested repairs, and the sticker placement on your Toyota Highlander. At Del Toyota, we aim to ensure customers are informed about any recommended work while respecting their preferences and property. Please feel free to contact us directly if you’d like to share more details or continue the conversation. Your insights are valuable as we strive to enhance our service. Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your fantastic review! We're glad to hear that you had a positive experience at Del Toyota. Our team takes pride in providing quick, friendly, and knowledgeable service, and it's great to know that you found us helpful and accessible. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your feedback. We understand that a positive experience is important, and we appreciate you sharing your concerns about our servicing staff. At Del Toyota, we strive to provide excellent customer service, and your comments will help us improve. If you'd like to discuss this further, please reach out to us directly. We hope to serve you better in the future. Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful review! We're delighted to hear that your maintenance visit at Del Toyota was timely and met your expectations for excellent workmanship. We take great pride in maintaining a clean and organized dealership. We look forward to serving you again in the future! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful review, Tyrone! We’re thrilled to hear that your vehicle was repaired in a timely manner and that you’ve had no trouble since. At Del Toyota, we pride ourselves on delivering excellent service, and your satisfaction is our top priority. We look forward to assisting you again in the future! Sincerely, Del Toyota Team

Del Toyota responded

Thank you, Deborah! We truly appreciate your kind words about Susan and our service staff at Del Toyota. It’s great to hear that you consistently have a wonderful experience with us. We look forward to welcoming you back soon! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your glowing review, Brent! We truly appreciate your kind words about our service advisors and technicians at Del Toyota. We're glad to hear you enjoy our waiting lounge, too. We look forward to providing you with exceptional service again on your next visit! Sincerely, Del Toyota Team