Matt Johnson | Page 6

Del Toyota responded

Thank you for your kind words! We truly appreciate your recognition of our service and attention to detail. It’s always our goal at Del Toyota to provide an excellent experience for our customers. We look forward to assisting you again in the future! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your review! We are pleased to hear you had a great experience with our service department at Del Toyota. It's our goal to provide timely service and a comfortable waiting area for our valued customers. We look forward to welcoming you back for your next appointment! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful review, George! We truly appreciate your kind words about Del Toyota and are thrilled to hear that you found us to be the #1 Toyota dealer in the area. We look forward to serving you again in the future! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your fantastic review, Mike! We're delighted to hear that you had such a positive experience with Del Toyota, from sales to service. It's great to know that John made a great impression on you during your buying experience. We appreciate your kind words and look forward to serving you again in the future! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your wonderful review! We appreciate your kind words about our associates and are thrilled to hear that you found our service helpful for your 20,000-mile service. Your recommendation means a lot to us. We look forward to seeing you again at Del Toyota for your future service needs! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your feedback! It's great to hear that you received great service and found the communication from our service department informative. We appreciate your input regarding the pricing and will take it into consideration as we strive to provide the best experience possible. We hope to see you again at Del Toyota! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your review, Arnel! We appreciate you choosing Del Toyota for your truck's 30K miles service maintenance. We're glad to hear that everything was completed as promised and that you had an excellent experience. We look forward to seeing you again for your next service. Sincerely, Del Toyota Team

Del Toyota responded

Thank you for your kind words! We're thrilled to hear that you had an excellent experience at Del Toyota with the installation of your new mud guards. We appreciate your feedback and look forward to serving you again in the future. Safe driving! Sincerely, Del Toyota Team

Del Toyota responded

Thank you for sharing your feedback. I’m sorry to hear about your experience and want to clarify a few important points. In the video we sent, our Toyota Certified Technician explained that the front control arm bushings were not a state inspection item yet, but they were starting to tear. He also noted that the rear trailing arm bushings were beginning to separate from the housing. While neither was listed as a current inspection failure, bushings in this condition can lead to alignment issues, uneven tire wear, and eventual failure — and they are commonly overlooked by many mechanics. The technician also stated in the video that he had not performed the road test yet because he wanted the vehicle to fully warm up first, and that he would update you once he completed it. To accurately pinpoint the noise you mentioned, additional diagnosis — including possible component removal — would still be needed. Your recalls were completed, and we’d be happy to review everything with you again — including the video — and even have you come in so we can show you the vehicle on the lift in person. Please feel free to reach out so we can help resolve any remaining concerns. Sincerely, Del Toyota Team

Del Toyota responded

Thank you for sharing your experience with us. We understand how frustrating it can be to feel disrespected and dismissed, and we appreciate your feedback. We take concerns about our service very seriously and strive to maintain high standards. Please feel free to reach out to us at Del Toyota directly so we can discuss your concerns further. Your satisfaction is important to us, and we hope to have the opportunity to improve your experience in the future. Sincerely, Del Toyota Team