No pressure shopping. Great customer service. Thank you Tim F. For a pleasant buying experience. Will definitely tell friends and family to shop and buy from Maplewood Lexus!
"No Good Faith"
- NEVER BUY USED
Purchased a 2012 BMW x5 Oct 27, 2018 As is. December 8, 2018 6 weeks to the day that I bought it. My truck said Engine malfunction, reduced power. I had to get it towed to BMW only to find out that eccentric shaft motor needs replacement for $5647, also something with oil pan and brakes and something else for a total of approximately $11,000. Spoke to Jeremy Merges at Lexus of Maplewood he said we are not going to help you with this matter. I am now left with a truck that I just paid 13,000 for a month and half ago I cannot drive! With no help from who I bought it from. This is horrible customer service. I really didn't think they would leave me out here like this since they profess great customer service and quality cars.
Good trade in, willingness to work to get what I wanted. Everyone a,ways goes out of their way to make you feel comfortable.. Clint even drove to my house to return my phone.
I kept changing my mind on what color I wanted. It was never a problem to change. They were very patient and accommodating with me.
"Excellent in all areas....."
I would highly recommend Maplewood Lexus....the attention to detail from initial reception to completion of purchase was outstanding! Very friendly and welcoming! I would give this the highest recommendation possible.
"Great Customer Experience!"
- Lori Jo
I love my new RX350. Everyone I dealt with was so kind and listened, which doesn’t happen much anymore. There was also someone who went through all the vehicles settings and how things worked so I was comfortable when I left the dealership. Trust me, if you want to have the best customer service and a great experience buying a new or used vehicle, go see your LEXUS dealer.
"My new 2018 Lexus NX 300"
- Lexus NX Unit
Excellent one on one service by competent knowledgeable and responsive individuals. I felt
that as a customer I was being informed and made aware of all aspects of the transaction.
"Stars with Cars"
- Nina in Red
This dealership is friendly, helpful, efficient and well managed. They greet you when you come in, listen to the reason for your visit, and respond to your requests and needs to the extent they can.
The waiting room is clean and well stocked with snacks and drink.
Staff is pleasant, knowledgeable, and
Willing to please.
"No nonsense, informative & responsive"
- John. Bailey @sbdinc.com
Ideal experience when buying a new vehicle. From our first visit to picking up our new car today. We were impressed. Met with the general manager and he was very helpful and cut to the chase quickly in the price and out the door total cost. Very good experience all around.
"In and out"
Today I had another great experience with Lexus of Maplewood! Dean was very professional and friendly. I was also greeted by Slater and Matt! Great crew
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