Matt Leach

Wow where do I start. I'd give negative stars if that was possible. Unbelievably bad experience. I asked about a car on a Saturday. I made a very clear offer via text and I'd give negative stars if that was possible. Unbelievably bad experience. I asked about a car on a Saturday. I made a very clear offer via text and the salesman Evan Hagedorn says sure we can make that happen. He sends me the paperwork and it's for $2K more than the offer he agreed to. I asked why, he said, oh I misread the message, we can't go any lower yada yada. He says think about it over the weekend and let me know something Monday. At 7:03 AM Monday I send a text saying I'll take the car, but wanted them to check a few common issues known on the car. Sure enough, it had a common interior issue. I asked if anything could be done to help with the cost of repairs. He says sure, we'll give you $750 allowance and oh by the way, I miscalculated the tax so here's the new price, which was another $2K higher than the already $2K higher price. I said Ok, I'll take it. He said OK great, but I think there's already a deal being made on the car. I immediately called and talked to his manger Matt Leach. I said Matt this is really not a good business move. He said, well you made us a counter offer so the deal was off. For asking to freaking fix an issue, and he says that's a counter offer that killed the deal, and they sell it in to someone else in the middle of me just asking for clarification and questions. I'm sure they don't care, but just had to get this out there because this is the worst customer treatment I've seen in a while. I guess they made a few more $ than they were going to on me so they made up a reason. More

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Dear Mr. Johnnie Richards, thanks so much again for your help with the purchase of my 2011 BMW 535 last week. Your friendly and caring approach made the proc Johnnie Richards, thanks so much again for your help with the purchase of my 2011 BMW 535 last week. Your friendly and caring approach made the process very easy for me. I'll definitely recommend your services to my family and friends. Apostle Wiliam Savage More

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Working with Johnnie was the GOAT in my experiences with buying a car. He was knowledgeable, helpful and honest. The sales manager and finance manager were also great in working with me to purchase my per buying a car. He was knowledgeable, helpful and honest. The sales manager and finance manager were also great in working with me to purchase my perfect car. I highly recommend Johnnie and this dealership. More

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Johnnie is great to work with. He answered all our questions quickly and thoroughly and was very patient with us as we went through the purchase process. He answered all our questions quickly and thoroughly and was very patient with us as we went through the purchase process. More

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Really smooth deal for an out of state customer. Johnnie went above and beyond to accommodate us. Oh, and the Mercedes was nicer than expected when we got there! Thanks for everything. Johnnie went above and beyond to accommodate us. Oh, and the Mercedes was nicer than expected when we got there! Thanks for everything. More

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Nothing but positive thing to say. Audi Cary made my first car buying experience one to remember. Fantastic team members and excellent care by them. So excited to continue working with Audi Cary made my first car buying experience one to remember. Fantastic team members and excellent care by them. So excited to continue working with this dealership! More

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This car dealership is amazing! !! From the Johnnie to the general manager the whole team is amazing! We had a horrible experience with Audi of Northlake in Charlotte NC so we decide !! From the Johnnie to the general manager the whole team is amazing! We had a horrible experience with Audi of Northlake in Charlotte NC so we decided to try out Audi of Cary and we will forever be customers and also send family and friends up to Cary to experience the most amazing car buying process. Great job! More

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Eric Danford did a great job helping us find the right car and explaining all of the features of our A-4 car and explaining all of the features of our A-4 More

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Prince was awesome to work with and helped us every step of the way. Process to buy was smooth and seamless! Highly recommend this dealership and working with Prince. of the way. Process to buy was smooth and seamless! Highly recommend this dealership and working with Prince. More

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Leith-Cary dealership experience was stress free to do business with, no haggling, they hand select their vehicles. Professional and knowledgeable staff with quality vehicles. business with, no haggling, they hand select their vehicles. Professional and knowledgeable staff with quality vehicles. More

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