Matt McManus | Page 9

Bought New 2020 Corolla James Ochs and Kevin Hall did a Great Job! Great follow-up by Matt McManus. They have a great service department including snacks. The 5 year mainten James Ochs and Kevin Hall did a Great Job! Great follow-up by Matt McManus. They have a great service department including snacks. The 5 year maintenance is a great selling point. More

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Great experience They were so helpful in all areas of my car buying experience the whole team worked together to make this experience as easy as possible. Would defini They were so helpful in all areas of my car buying experience the whole team worked together to make this experience as easy as possible. Would definitely go there again in the future. More

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Great service from a great team James Ochs lead me through an excellent purchase experience. I highly recommend the dealership.. He knows the Toyota line very well and provides grea James Ochs lead me through an excellent purchase experience. I highly recommend the dealership.. He knows the Toyota line very well and provides great information for a buyer. More

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Great Deal I have great service when I call Mr Barry Brash he explains everything and makes me feel like family and that is why I will refer my friends and famil I have great service when I call Mr Barry Brash he explains everything and makes me feel like family and that is why I will refer my friends and family to him in a heartbeat great customer service and Josh helped with financing which was fast and efficient More

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1st Time Toyota Buyer I had a difficult decision to make between purchasing an competitor SUV and the Toyota RAV4 XLE Premium. In the end results, I purchased the RAV4 & I I had a difficult decision to make between purchasing an competitor SUV and the Toyota RAV4 XLE Premium. In the end results, I purchased the RAV4 & I'm completely satisfied with my decision, thanks to the education and wealth of knowledge of Barry Brash with Bommarito Toyota!! Barry is an awesome car sales manager/car specialist, and I would highly recommend/refer anyone who’s looking to purchase a Toyota vehicle to Barry (he knows his stuff)!!! Thank you SO MUCH Barry for ALL of your assistance and knowledge. This dealership has exceptional Customer Service and I'm so grateful that I chose to purchase my new vehicle with this TEAM! Thank you to all that assisted with my new purchase. Sincerely, Holly Fromenton More

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Potential buyers beware Potential Bommarito Toyota customers please read… I rarely have to write a negative review but this experience warrants it. After spending 9 hours Potential Bommarito Toyota customers please read… I rarely have to write a negative review but this experience warrants it. After spending 9 hours negotiating the price of a vehicle my son was interested in, and coming to a verbal agreement, the finance manager was instructed by the sales manager to withdraw the deal because he (the sales manager) discovered he had made an over $2000 mistake in his calculations and couldn’t sell us the truck at that price because they would lose money. I had begun speaking on the phone at 9 am with a Toyota representative. We discussed at great length the details of the potential purchase. He repeatedly checked with his sales manager as we negotiated back and forth. My son lives in KC. He was the one interested in purchasing the truck and he had the trade-in vehicle. When a verbal agreement was reached between the man I was speaking to and me, he and my son spoke on the phone to discuss credit approval. Credit was approved and the Toyota representative personally called my son and asked him if he was ready to come to StL to sign the papers to take ownership of the truck, based on the verbal agreement between him and me. Of course my son was excited and got on the road. I arrived at the dealership before my son and was informed that the person I had spent the morning talking to was not a salesman (I had not been told that on the phone). I was assigned to a salesperson. I looked at the truck we had discussed. Except for it having tires that would need to be replaced before winter, I was pleased. My son arrived, test drove the truck, and was also pleased. We had to spend some time reviewing details of the original verbal agreement since I was not with the person I had spoken to on the phone, but we again agreed on the amount agreed to on the phone. The salesperson checked several times with her sales manager for approval and got approval every time. Finally sitting with the finance manager; it’s almost 6 pm by now The monthly payment on the contract he presented was a bit higher than the agreed upon amount. He went back to the sales manager one last time (so we thought at the moment). When he returned, he quickly got on the computer and informed us that the monthly payment had gone from 346/month to 376/month because “someone” had miscalculated the value of the truck we were about to purchase. We were naturally shocked and upset and so he asked us if we’d like to speak to the sales manager personally which we definitely wanted to do. The sales manager began showing us figures on his computer, trying to explain why he says they can no longer sell us the truck at the agreed upon price. I couldn’t even process those details at that point because I was dumbfounded that this was happening. My son asked the sales manager one more time if he would honor the agreement we had come to. The sales manager said “no” because they would lose money on the deal and we had no choice at that point except to leave. Not once were we even offered an apology for the time involved and for my son’s wasted trip from KC. I have left a total of 4 voice messages in an attempt to reach someone that the sales manager at this Toyota dealership answers to; 3 of those messages were with the executive offices. No one has returned my calls. That’s why I decided to write this review. My son and I are both deeply disappointed that this experience has left us with a negative impression of the integrity of not only Bommarito Toyota, but also how Bommarito executives handle customer dissatisfaction since no one has returned my calls. I understand that people make mistakes, but I also believe in trusting a person’s word. My word is the same as my handshake which is the same as a signed agreement. I expect the same from others. This deal could have, and should have, been honored. I would also like to stress that the only person who we feel let us down was the sales manager and the executives who did not return my calls. Everyone else we spoke to at Bommarito Toyota was courteous, professional, honest, fair, and dealt with us with the utmost integrity. More

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Adaptive. Excellent. Friendly. Some people want to get in and out with no BS, no superfluous small talk to coax you into buying something you may not want. I wanted that quick in-an Some people want to get in and out with no BS, no superfluous small talk to coax you into buying something you may not want. I wanted that quick in-and-out experience. I didn't want to feel like i was being sold a car i wanted to feel like the salesman was helping me get the car I WANTED rather than what the salesman wanted me to have. The model/trim i wanted was in high demand so i wasn't able find exactly what i wanted right away, but Craig stayed on top of the new deliveries to the dealership and emailed/texted/called whenever a new one came in that fit my criteria. Craig is the epitome of a great salesman. You can tell when someone is an expert at their job. Craig wasn't just spending 100% of his time with me he was juggling 3 or 4 other customers making sure each of them were being taken care of without making them feel left out. To put the icing on the cake, when we were transferring items between my trade-in and new car Craig noticed as he was multi-tasking talking to my fiance i was inspecting part of the seat where some extra cleaner had been sprayed. Without hesitation Craig spoke up and said he would clean that up right away and went in to get the wipe and cleaning solution. Overall, i felt like Craig was assisting me find what i wanted rather than selling me something which is exactly how i should feel leaving the dealership. Great experience 10/10 would recommend. More

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Fast, friendly, and professional. The staff was very knowledgeable and friendly, especially being a first time car buyer. They helped me throughout the whole process and answered any q The staff was very knowledgeable and friendly, especially being a first time car buyer. They helped me throughout the whole process and answered any questions I had. I would recommend coming here to purchase any new Toyota. More

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Excellent Customer Used Car Sales. I can't say enough about this Dealer and Matt McManus. The day I was looking for a car. It was pouring down rain but that didn't stop my Salesman. I can't say enough about this Dealer and Matt McManus. The day I was looking for a car. It was pouring down rain but that didn't stop my Salesman. I test drove at least 5 used cars in the pouring rain. I couldn't believe how nice, easy to talk to and friendly he was. I didn't buy a car that day. The next day I received a call from the General Manager, Matt McManus who said I found the perfect car for me, and he did! I went back the next day and bought it. Everything was so smooth. From the purchase of the car, financing and just how nice everyone was. No hassles! I have purchased other cars but not from Bommarito. If you never have been there, put them on your list to stop by and see them. They are fantastic people. I would also like to give a shout out to Steve in the Service Department. Again couldn't have been nicer to help me out. You need a good service department when you have problems and he was it for me. PS. I love me car. You were right Matt. Sally B More

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Lee Family Great experience looking for a new 2019 at end of model year. Salesman went out of his way to find us exactly what we wanted, at a fair price. He go Great experience looking for a new 2019 at end of model year. Salesman went out of his way to find us exactly what we wanted, at a fair price. He got the exact car we wanted by looking at dealers in surrounding states, and finally found it in Nebraska! This is not our first new vehicle from Bommarito, and it certainly won't be our last. More

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