The service took longer than expected.
Very little communication as to why. I was called one hour before closing and told that the vehicle was ready.
Very little communication as to why. I was called one hour before closing and told that the vehicle was ready.
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by awilloughby0
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chad Smith
Apr 05, 2026 -
Ross Downing Chrysler Dodge Ram of Mobile responded
We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.
As always, great service.
Got me in and out in the time frame stated.
Comfortable waiting area.
Got me in and out in the time frame stated.
Comfortable waiting area.
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by lalo21ch
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2026 -
Ross Downing Chrysler Dodge Ram of Mobile responded
Thanks for your continued trust in our service for your Ram 1500. We’re glad Matt and the team could get you in within the promised time and that you found our waiting area comfortable. Safe travels!
Mr. Floyd Robinson was very urgent and skillful in the
process of putting together my deal. I told Mr. Robinson exactly what vehicle I wanted and that's the one I left with. Mrs. Makiala was awesome in my
process of putting together my deal. I told Mr. Robinson exactly what vehicle I wanted and that's the one I left with. Mrs. Makiala was awesome in my closing and making a big purchase decision setting fell at ease. I also want to thank Dillon for all of his hard work.
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by whitejohnathan63
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chad Smith, Mr. Floyd Robinson Finance manager/ Dillon salesperson
Mar 28, 2026 -
Ross Downing Chrysler Dodge Ram of Mobile responded
It’s wonderful to know our team delivered a seamless experience and helped you drive off in the exact vehicle you wanted. We appreciate you recognizing their dedication throughout the closing process. Enjoy your new ride and please reach out if there’s anything we can do down the road.
The staff is professional and friendly.
They made sure I was taken care in every way possible.
They made sure I was taken care in every way possible.
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by lorenzo.matthews
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chad Smith
Mar 26, 2026 -
Ross Downing Chrysler Dodge Ram of Mobile responded
We’re delighted you felt well cared for during your Ram 1500 service. Our team appreciates your kind words and looks forward to assisting you on your next visit.
Staff at Ross Doning Friendly, knowledgeable,
professional, efficient,, capable. Accommodating, listened well, cooperative, customer focused
professional, efficient,, capable. Accommodating, listened well, cooperative, customer focused
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by nathanmikel
Verified Customer
Verified Customer
Other Employees Tagged:
Chad Smith
Mar 25, 2026 -
Ross Downing Chrysler Dodge Ram of Mobile responded
We’re grateful you found our team friendly, knowledgeable, and efficient during your new Jeep Compass purchase. It’s wonderful we could listen to your needs and provide accommodating, cooperative service throughout the process. Enjoy your Compass, and we look forward to assisting you again.
Other than letting us come back the next day to finalize
purchase, appreciate then staying so very late to close everything up in one day.
purchase, appreciate then staying so very late to close everything up in one day.
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by PAMHENDERSON82
Verified Customer
Verified Customer
Mar 22, 2026 -
Ross Downing Chrysler Dodge Ram of Mobile responded
Thank you for returning to finalize your new Jeep purchase. Matt was glad to stay late and complete everything in one day. Enjoy driving your Jeep and let us know if we can help in the future.
Love this dealership Service Members very friendly and
great knowledge of services.. Thank you all for great hospitality and services.
great knowledge of services.. Thank you all for great hospitality and services.
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by mrsdotch3
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chad Smith, Ron Reed,
Mar 19, 2026 -
Ross Downing Chrysler Dodge Ram of Mobile responded
Thank you for recognizing our service team’s friendliness and expertise. It’s great to hear they made you feel welcome while working on your Dodge. We look forward to your next visit.
Everyone was really great at service center.
Only place from now on that I will take my vehicle
Only place from now on that I will take my vehicle
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by keykelly662
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chad Smith, John my salesman
Mar 17, 2026 -
Ross Downing Chrysler Dodge Ram of Mobile responded
We’re grateful to hear our service team impressed you and that we’ve earned your loyalty for caring for your Jeep Grand Cherokee. Thank you for making us your exclusive service destination. We look forward to welcoming you back whenever you need us.
I was frustrated to have to bring my jeep back for the
second time but the dealership absorbed some of the cost and I was satisfied.
second time but the dealership absorbed some of the cost and I was satisfied.
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by maryricciardi99
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chad Smith
Mar 18, 2026 -
Ross Downing Chrysler Dodge Ram of Mobile responded
Thank you for the kind words for our service department, Mary! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.
Great service as always.
I rated sales and management low as I did not deal with them.
I rated sales and management low as I did not deal with them.
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by davebur1955
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Chad Smith
Mar 13, 2026 -
Ross Downing Chrysler Dodge Ram of Mobile responded
We’re pleased to hear your Ram 1500 received great service from our team. We understand you didn’t work with sales or management on this visit and appreciate your service rating. Please let our service department know if you need assistance down the road.
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