Matt Moll

Very professional and honest. Appointments are always prompt and all of the staff were very good. Appointments are always prompt and all of the staff were very good. More

by caorice Verified Customer Verified Customer

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Very professional and helpful. Fair dealers. Deanna is superb goes all out to help in anyway she can Fair dealers. Deanna is superb goes all out to help in anyway she can More

by mlhayne18 Verified Customer Verified Customer

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This dealership was amazing! Kind and professional.. I have never had such a great experience Kind and professional.. I have never had such a great experience More

by reedpj96 Verified Customer Verified Customer

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DO Not Biy a car from these people they are rip offs, there automotive department isnt any better. there automotive department isnt any better. More

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Everyone at Janesville Subaru went above my expectations to make buying our new Forester a wonderful experience! Thank You all at Janesville Subaru. to make buying our new Forester a wonderful experience! Thank You all at Janesville Subaru. More

by ljgoodwin97 Verified Customer Verified Customer

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I got the deal done before I headed to the dealership and everything went smoothly, no hassle everything went smoothly, no hassle More

by torrey2432 Verified Customer Verified Customer

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Great sales and service team. The service group is excellent they do a great job never a problem. sales group is thoughtful and responsive to needs can't say enough about Janesvil The service group is excellent they do a great job never a problem. sales group is thoughtful and responsive to needs can't say enough about Janesville Subaru. More

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I have never experienced since wonderful customer service anywhere. from everyone in the building from sales the managers. The finance department and the garage personnel. Thank you Subaru! anywhere. from everyone in the building from sales the managers. The finance department and the garage personnel. Thank you Subaru! More

by reedpj96 Verified Customer Verified Customer

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They have a great service department; however my new car buying experience wasn’t good because my salesperson left on vacation and others scrambled to help. I appreciated the woman that helped me immensely buying experience wasn’t good because my salesperson left on vacation and others scrambled to help. I appreciated the woman that helped me immensely but overall wasn’t a top notch experience that I would expect from this location. More

by lsteen86 Verified Customer Verified Customer

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Purchased a used Ford from Janesville Subaru. At time of purchase and from discussion with sales staff and recent shop records from Janesville Subaru it was indicated that wiper motor, arms and At time of purchase and from discussion with sales staff and recent shop records from Janesville Subaru it was indicated that wiper motor, arms and linkage were replaced. Work order also indicated they recently performed an oil change. Within a week and the first time I used the wipers they failed, the car was also leaking oil. I brought the vehicle to a Ford dealer as all recently performed work at Janesville Subaru appeared to be failing. Ford found the wiper motor was broken, linkage was bent, arms were installed without a pin, the oil filter was not screwed on correctly and a vacuum pressure hose near the oil filter was broken and may have been bumped during recent oil change. Total repairs were $1500. I stopped by Janesville Subaru to inquire about reimbursement for the wiper motor, linkage and arms. I was instructed to email the shop manager. I did so and did not hear back for two weeks. I stopped in again to discuss with manager and was told I would hear back in a couple of days. A week and a half later I had to stop in again to get an update. My third time in they indicated they would not reimburse for any of the work despite the representation at time of purchased indicated they were functioning properly. If I had brought the car to their shop, they would have reimbursed the work. While this seems fair my hesitation was that all work previously performed at this shop was failing and I don't feel comfortable continuing taking it to Janesville Subaru based off my recent experience. I somewhat expected they would not reimburse the work but more disappointing was after the sale of the vehicle their communication and follow-up was non-existent. Their failure to take responsibility for the repairs is frustrating as they blamed it on product failures. I fail to see how an oil filter screwed on incorrectly is a product failure. More

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