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Matt Newbold
Matt Newbold
Service Manager
Victory Toyota of St. Louis
11771 Tesson Ferry Rd
Saint Louis, MO 63128
33 Reviews
Hi there, I am Matt Newbold the friendliest service manager in town. I am what the young people refer to as "Old School". I manage with respect and I expect nothing less than 100% effort from my technicians, advisors, and porters. I do this because i know that you (Our Valued Customer) works very hard for your money, and I want to make sure that we give wise and affordable advise and complete effort so that every dollar spent in service will save you a dollar later on repairs. Please stop in and visit us so that we can earn your business
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33 Reviews of Matt Newbold
October 25, 2025
Everyone was very knowledgeable and kind. They kept me informed and the time was reasonable. I was very happy with my service. They kept me informed and the time was reasonable. I was very happy with my service. More
by LINDASUZYQ
Verified CustomerOther Employees Tagged: Prinz Villar, Dennis Perry
October 18, 2025
The car dealership provides excellent customer service and offers a wide selection of vehicles to meet different needs and budgets. and offers a wide selection of vehicles to meet different needs and budgets. More
by Thuan Ly
Other Employees Tagged: Prinz Villar, Dennis Perry
October 02, 2025
Car was not washed and tires were not rotated as requested for service but all was listed as completed. Had appt at 12:15. Car was dropped off at 9am and picked up at 3:30 plenty of time to comple requested for service but all was listed as completed. Had appt at 12:15. Car was dropped off at 9am and picked up at 3:30 plenty of time to completed all that was requested. Now im not sure if I can trust that the oil was changed in the car. The battery was checked on a new car lol. More
by almira21
September 29, 2025
Apparently, they were having problems with their phone system and could not contact me to ask about additional work needing to be done. They had both my email and a cell phone number. They could’ve text m system and could not contact me to ask about additional work needing to be done. They had both my email and a cell phone number. They could’ve text me too. Because of this I had to make a second appointment to get the needed work done. This meant being without a vehicle for a second day! More
by TOMMYTOILET
September 28, 2025
Service was,as always,excellent and Prinz was excellent with explanations and answers. Victory Toyota is my only choice for service on both Toyota vehicles. Thanks with explanations and answers. Victory Toyota is my only choice for service on both Toyota vehicles. Thanks More
by JTMAWILLIAMS
Other Employees Tagged: Prinz Villar, Dennis Perry
September 22, 2025
I called to make an appointment. Told them that my car doc app wasn’t working, and that there is a squeak on the break that I wanted them to look at. They said no problem and got me Told them that my car doc app wasn’t working, and that there is a squeak on the break that I wanted them to look at. They said no problem and got me scheduled. I asked what time they closed so I could go get something to eat and come back to get the car. They told me 8:00pm. When I arrived at 3:40 they got me right in and I asked the same questions. If they were going to look at the car doc app and if they could fix the break. They said they would check it all out. I asked how long do they think it would take so I could be back around that time. They then told me their service department closes at 5:00, I said, whoever scheduled the appointment told me 8:00 (which I was skeptical because most service places don’t stay open that late) no big deal I just waited in their waiting area. At 5:15 they told me that the car was done. I asked what I needed to do to update my app so it would track the car and do all the things the app is supposed to do…keep in mind I paid an extra $1000 for this app they they highly recommended. They said they were not sure what’s wrong with it, they have never heard of this problem and that I could schedule another appointment when I needed my oil changed again…..in 3 months. They also said that they would need over half the day to diagnose it…why didn’t they say this before when I scheduled the first appointment. I live an hour and a half from the dealership and it’s a whole day affair just to get down there. I drove an hour and a half there for them to change the oil…that took an hour and fourth five min. I have had nothing but issues with this dealership. From the moment I looked at buying the car to their service department. I wouldn’t recommend this place to anyone. They are a headache and none of the departments seem to know what is going on with the next. I will not be returning and I have no problem voiding my “6” free oil changes. More
by mgochanour12
Other Employees Tagged: Dennis Perry
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