Matt O'Brien
Matt O'Brien at York Chrysler Dodge Jeep Ram of Plainfield

Matt O'Brien | Page 6

Service Advisor

York Chrysler Dodge Jeep Ram of Plainfield

2695 E Main St
Plainfield, IN 46168

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4.6
100 Reviews
4.6

100 Reviews

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100 Reviews of Matt O'Brien

January 17, 2024

Dealership Rating
Employee Rating

Fantastic Staff. From the service manager all the way down to the technicians I was treated with professionalism. At first, I thought I was being price gouged and I More

by swilson8290
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Murphy, Jamie Freeman , Nicole Pedroza, Miguel Squadrito, John the technician

Jan 18, 2024

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Jamie Freeman Service Manager

January 17, 2024

Dealership Rating
Employee Rating

Jamie and Matt were a pleasure to work with. If I have another issue I will be bringing it to them More

by nevinsjeni359
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jamie Freeman , Josh Herington

Jan 18, 2024

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Jamie and Matt here at York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager

January 17, 2024

Dealership Rating
Employee Rating

Great sales and service! I have never been to a dealership that treat you first class like this. More

by WMOORECC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Josh Herington, Wes Martin, Miguel Squadrito

Jan 18, 2024

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager

January 17, 2024

Dealership Rating
Employee Rating

Terrible time trying to get paint issue taken care of . Pictures were lost 3 times and claim cancelled 3 times . I had to reopen with Jeep Care , service manager didn’t want to get me a loaner vehicle . Bec More

by SY34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 17, 2024

York Chrysler Dodge Jeep Ram of Plainfield responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Josh Frick General Manager jfrick@yorkautomotive.com

Jan 17, 2024

SY34 responded

The handling or lack of, for the paint corrosion issue was terrible. After 9 months and I had to reopen case 3 times due to York Plainfield not getting paper work and or pictures to Jeep . And then service manager last attitude about getting a loner vehicle due to the fact I was two weeks out of warranty And it went from covered to having to pay a negotiated amount to which I give props to the store Manager for splitting that cost with me . York body shop in Greencastle did a great job and communication was great . I will not Deal with York Plainfield or Brazil again .

January 17, 2024

Dealership Rating
Employee Rating

DO NOT DO IT! Take your care ANYWHERE else but here! SCAMMERS, incompetent, and by the attempted number of tests/repairs to my vehicle I would give them a -5 (nega More

by KB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dylan Murphy, Jamie Freeman , Josh Herington, Wes Martin, Miguel Squadrito

Jan 17, 2024

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Josh Frick General Manager jfrick@yorkautomotive.com

January 17, 2024

Dealership Rating
Employee Rating

Store looks really good after the remodeled and all the staff always nice and helpful More

by shouse0559
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Murphy, Jamie Freeman , Josh Herington

Jan 17, 2024

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager

November 29, 2023

Dealership Rating
Employee Rating

Kind friendly efficient thorough group of people I would recommend to my friends and family More

by JL.MCDONOUGH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 30, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager

November 15, 2023

Dealership Rating
Employee Rating

They did a service and recall without an appointment got me in and back on the road quick. Everything was completed on the first visit. More

by MIKEHEDRICK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Murphy , Josh Herington, Wes Martin, Miguel Squadrito

Nov 16, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

Mike, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again. Jamie Freeman Service Manager

November 15, 2023

Dealership Rating
Employee Rating

Everyone was a pleasure to work with. We will return for more service in the future. Matt was the bomb. More

by Gino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dylan Murphy , Josh Herington

Nov 16, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

Gino, Thank you! Matt and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield. Jamie Freeman Service Manager

November 09, 2023

Dealership Rating
Employee Rating

Dealership for intentionally screw you over for money. Doesn’t care about you, not your car. More

by andrewjtaylor21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Noah Clos, Jamie Freeman , Diane Anderson, Chris Bailey, Bryan Baker, Joshua Cohen, Josh Herington, Wes Martin, Miguel Squadrito

Nov 13, 2023

York Chrysler Dodge Jeep Ram of Plainfield responded

We're sorry to hear about your experience, Andrew, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you wouldn't mind continuing the conversation, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Jamie Freeman Service Manager

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