Matt Orn | Page 13

Awesome People I had the best experience at Long Subaru. I was helped by Jim, Matt, and Steve extensively. All three associates made me feel comfortable and confiden I had the best experience at Long Subaru. I was helped by Jim, Matt, and Steve extensively. All three associates made me feel comfortable and confident in the purchase I was making. I went into the experience in an undesirable situation. The staff at Long all made me feel like they cared and wanted to better the situation. It is not always the case that you can say a salesman is a good person, rather than just a good salesman. After working with all three associates, I feel confident in saying that they are great salesmen AND great people. I did not feel any pressure throughout my experience and I'm in love with my new car! More

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Great Sales Department My wife and I first encountered Long Subaru a few years back. We hadn't expected to purchase a Subaru at that time, but our interaction with Matt wa My wife and I first encountered Long Subaru a few years back. We hadn't expected to purchase a Subaru at that time, but our interaction with Matt was very helpful. He did a great job of selling the product without being pushy - which is usually a big turn off for me with a dealership. When we were again in the market more recently I had already decided that I had wanted Subaru and returned to the dealership. In my return trip I worked with Matt again, mostly, though did encounter other sales representatives and found them all to be very helpful. Despite a few back and forths with some decisions - and needing to wait for the right time to finally purchase the car - everyone was both helpful and patient with us. The only reason I'm not giving a full 5-stars was that the process to finalize purchase of the vehicle (financing, dealing with the RMV, etc...) was a bit of a bumpy. There was a forgotten signature and I had to make several trips back and forth to the dealership between picking up the car, getting the plates/registration, the inspection completed, and a few rushed trips to the RMV regarding transfer of an old set of plates onto another vehicle (that the dealership wasn't directly helping with). In retrospect it would have been helpful for their to have been more discussion about this process (to complete the car purchase) and - ideally - to have been able to stop by and pick up the new car all in one go without needing to return (or returning once). Still, I'm really enjoying the vehicle so far (about a week in, now) and would definitely consider returning to this dealership in the future. I would very much recommend! More

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Straightforward and honest Matt Orn was very knowlegable about the Impreza I bought. He was friendly and honest and made car buying a pleasant experience! Ray Brian went out Matt Orn was very knowlegable about the Impreza I bought. He was friendly and honest and made car buying a pleasant experience! Ray Brian went out of his way so I was able to drive my car home sooner than expected. More

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Excellent Service Matt was a class act and very helpful. I was a bit nervous about purchasing my first brand new car and he put me at ease. He is very knowledgeable and Matt was a class act and very helpful. I was a bit nervous about purchasing my first brand new car and he put me at ease. He is very knowledgeable and patient. I highly recommend him. More

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Quick follow up We purchased a 2016 outback on July 2017. I had a great experience with purchasing it, they accommodated my every need throughout the purchase. I had We purchased a 2016 outback on July 2017. I had a great experience with purchasing it, they accommodated my every need throughout the purchase. I had a tire issue recently and they split the cost. That’s what I call service. Not pushy and nice selection. Highly recommend and Happy we finally found a great Subaru dealership. More

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Amazing Car Buying Experience!! Matt was very helpful and enthusiastic about helping get me the right car for my needs! I bought a 2017 Subaru Impreza Sport that needed to be picked Matt was very helpful and enthusiastic about helping get me the right car for my needs! I bought a 2017 Subaru Impreza Sport that needed to be picked up at another dealership, which was done in a timely manner. He was a pleasure to work with and very understanding. I would buy from him again! More

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No Pressure. Great Experience. Matt made leasing my new Legacy super easy. He was kind, professional, respectful, very knowledgeable, and made the entire process very easy. I found Matt made leasing my new Legacy super easy. He was kind, professional, respectful, very knowledgeable, and made the entire process very easy. I found his "no pressure" approach very refreshing. I have gained a lot of trust for this dealership through this transaction, and I would highly recommend them (Matt specifically). I will be back in three years to do it all again! More

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Smooth Long Subaru of Webster is by far the most comfortable and easy going dealership I've ever purchaced from. The staff is very knowledgeable and easy to Long Subaru of Webster is by far the most comfortable and easy going dealership I've ever purchaced from. The staff is very knowledgeable and easy to work with. You feel like you're part of thier family. More

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Wonderful It was a pleasure to work with Matt. He was extremely competent and respectful. Throughout the process, he made the experience easy and seamless. Matt It was a pleasure to work with Matt. He was extremely competent and respectful. Throughout the process, he made the experience easy and seamless. Matt is a very nice person and so ways the experience. More

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Smooth, easy, very helpful Working with Matt was a pleasure. He gave me space to make decisions while keeping the process moving. Did not feel pressured. Matt literally went Working with Matt was a pleasure. He gave me space to make decisions while keeping the process moving. Did not feel pressured. Matt literally went "the extra mile" by helping me return my rental. All the people there were very friendly. An all around positive experience. More

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