"Average sales experience, below average financing/service"
The salesman and sales manager asked a reasonable price for the vehicle I was interested in, but the finance manager slipped in an additional warranty (which I would have paid for anyway, but he was senaky). Then when I brought the car in for service for a leaky rear tire, the technician couldn't find the leak, and filled the tire with air and wanted me to take the car back home and "hope" the tire didn't leak again (this was the same thing that happened when we took the vehicle for a test drive, so the dealer was probably quite aware that the leak existed). I had to insist that the technician take the tire off the wheel, and when he did he found (and patched) the leak. I had the technician do an oil change at the same visit, and the service manager wanted to charge me, even though the first oil change is supposed to be free. I eventually got the oil change for free, but I wasted several hours with the tire service and oil change, leaving a poor impression with me.
All the sales people at this dealership did an amazing job. Joseph Ruiz did an amazing job showing me the car I was interested in and had a lot of background knoledge about how the car worked and the functions it had to offer; along side with his co-workers Steve Gramera, Ben Rosenberg, Matt Richards, and Colin Galvin. I would recommend this dealership to all future friends and family who are interested in a new or used car. I am very happy with my purchase and the plan that came with it. The sale associate who did the financial information with me also work his best to give me the best possible rates. I would like to thank the entire dealership for their service and excellent expertise.
"Very happy with my new vehicle "
This was my first time buying a car. Ray was extremely helpful and detailed in explaining all of the car features. He was also very honest and knowledgable on all of the questions I asked. The rest of the staff was also very friendly and easy to deal with- thank you for making this a good experience! Most importantly, my new car is amazing and I am so happy with it!
"Such an easy buy."
I recently purchased a car at the Thomas Nissan dealer of Joliet with the help of Sales man, Matt Richards, he was so helpful and friendly and he did everything possible to find me the car that I wanted. I never felt intimidated or treated any differently for going into a dealership alone as a young female. The buying process actually went by really quick and any questions I had, Matt was more than helpful with answering them. My experience was very pleasant and not at all stressful. Thank you Matt :)
Other Employees Tagged:
"New Car purchase"
Matt and Thomas Nissan make car buying a good experience. I do recommend them to anyone looking to purchase new or used. Matt took the time to help us understand the differences between the models of the car we were interested, and help us to find our preferred interior color. The closing process was quick and efficient. Overall a great car buying experience.
"my salesman matt richards did a great job with us."
Five stars for the patience and understanding from matt Richards our salesman. Even though the car we bought was used matt spent enough time with us until we understood the deal we were about to make.
"Best experience I've had so far "
I haven't bought many cars in my life but I have done quite a bit of car shopping. Thomas nissan of Joliet has by far one of the most personable sales associate I've ever had the pleasure of doing business with. They want to help you find a car you like and make you happy. I would send anyone who's in the market for a car just to stop in and talk with someone and see if there's anything they can help you find
"No pressure sales!"
We initially stopped in to look at a used Rogue, and left with a new one! Their one price, no haggle sales is a plus in today's market. Michal was a pleasure to deal with, as well as all the other team members we encountered. Scott in financing was great, especially when we had to have a minor issue adjusted! The reputation Thomas Nissan and Toyota has in the Will County area makes them a stellar auto dealership.
Other Employees Tagged:
It was my first time purchasing a new car and they were all super friendly and glad to answer any questions that we had! I was on break from work and they were able to get things done in a timely manner. I could not have asked for a better experience with buying my first car!
"Fabulous customer service"
My daughter recently purchased her first new car from Thomas Nissan of Joliet. From the moment we arrived we were treated with the best customer service of any dealer we had visited. They were all very friendly and very informative. They went above and beyond to make her first car buying experience a wonderful thing!!!!
Thank you so much!