Matt Vance | Page 4

Always a good experience Great customer service, and attention to detail. They always exceed my expectations. A wonderful service department, with highly trained service advi Great customer service, and attention to detail. They always exceed my expectations. A wonderful service department, with highly trained service advisors. Who are both very knowledgeable. And dedicated to giving you the service you deserve. If you were in the market to buy a used, preowned or a new vehicle would highly recommend Piazza Honda of Springfield, More

by Bill Verified Customer Verified Customer

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Fast service My service was done quickly. People are so friendly. Waiting room is comfortable. I use express service more often because of the convenience. People My service was done quickly. People are so friendly. Waiting room is comfortable. I use express service more often because of the convenience. People are nice and the service is quick. Rarely have to wait longer than an hour. More

by STEPHG0775 Verified Customer Verified Customer

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Excellent Customer Service It was a wonderful experience purchasing my car from this dealership. I would strongly recommend it😃The sales team was very attentive and helpful. I It was a wonderful experience purchasing my car from this dealership. I would strongly recommend it😃The sales team was very attentive and helpful. I am very satisfied with this sale. More

by BLYNCH2 Verified Customer Verified Customer

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Easy and pleasant I made a appointment to see a vehicle and when I arrived they had the car ready for me. Everything went smoothly and Evan was great. I made a appointment to see a vehicle and when I arrived they had the car ready for me. Everything went smoothly and Evan was great. More

by CLARKGREGORY85 Verified Customer Verified Customer

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Better than their competitors! I am so grateful to have met Adam and his team! They listened to what I wanted and were patient with my many questions and requests. They found me th I am so grateful to have met Adam and his team! They listened to what I wanted and were patient with my many questions and requests. They found me the car I had been searching for and kept my payments UNDER my budget! Thank you, Adam, Matt, Greg, Seyda, and everyone working behind the scenes! More

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Best service ever My wife and I went to buy our son a truck, frank told us if this great one for him. We didn’t have time to go check it out so frank made sure someon My wife and I went to buy our son a truck, frank told us if this great one for him. We didn’t have time to go check it out so frank made sure someone brought it to us at our work. The whole deal was fast and painless. The next day we went signed the papers and we were on the road in less then 45min. I will but all my cars from three from now on!!!!! More

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Great place to get a new car !!! Frank gets the job done ! He gets you in and out and gets you what your looking for !!! Stays in contact with you through the whole process Frank gets the job done ! He gets you in and out and gets you what your looking for !!! Stays in contact with you through the whole process More

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PIAZZA Springfield is a 1st class dealership. Family oriente I recently purchased a used vehicle at PIAZZA Springfield. Kenny Ma was my wonderful Sales Consultant. The best part of Kenny is that he listens to hi I recently purchased a used vehicle at PIAZZA Springfield. Kenny Ma was my wonderful Sales Consultant. The best part of Kenny is that he listens to his customers- their needs and budget. He is a genuinely great guy. Unexpectedly, an issue arose with the car but PIAZZA Springfield quickly and efficiently resolved the situation. Thanks Matt Vance. I was sent to a closer PIAZZA in Reading where under the guidance of Pat Oliveto, my situation was rectified. Chrissie Sottile is a super Honda Service rep. Overall, I am grateful for the care and attention that was given to me. As a single mom, I recommend this place to others without hesitation. Thanks Kenny and PIAZZA! More

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Poor customer service After driving 30 min to get to piazza Honda of Springfield to look at a pre owned Toyota RAV4a man walks up to us in the lot and asks were we meeting After driving 30 min to get to piazza Honda of Springfield to look at a pre owned Toyota RAV4a man walks up to us in the lot and asks were we meeting with someone. I let him know I spoke to someone over the phone but I wasn’t sure of his name. So he said okay well let me see if this car is even sold. As we walking into the building my mother in law says to me well if it’s sold we can go look at the Toyota dealer up the street. The sales man stops and holds the door and says “well do you even want to go in ?” So I said no of course I do. We get in and he says okay the car isn’t sold lucky for you. So as we walk outside I said sir I didn’t even get your name he said DAVID . We go on the test drive and it was HORRIBLE he didn’t talk once about the car And when I asked anything he says I’ll show you the carfax. So I figured well maybe it’s because he’s a Honda salesman’s and not Toyota so no biggie. After we get back I said okay well I’m ready to talk numbers. We sit at his desk and he hands us the carfax and says here you can read it. While we look over it he doesn’t explain anything and sits there on his cell phone !! So I look at him and once again I say okay well I’m ready to talk numbers. He says the listing price is 25,490 where do you guys want to be at? I said we honestly want to be between 22-23 he says very rudely so where did you guys come up with these numbers ? I explain to him I’ve done research and I think it’s a far price. So he says okay I’m going to make his easy for you. Puts his papers away in the folder walks away to speak with his manager. Walks back and says no that’s the price. So we said okay well I guess we have to keep looking so he says okay bye and walks away !!! No here’s my card, handshake, here’s another price, Can I show you something else, here’s why we are priced NOTHING!!!! So I asked to speak to his manager Matt. Vance who also only apologized but DID NOT offer ANY business card or said let’s try to work anything out !!!!! Worst experience of my life !!!! They seen two young kids trying to buy a car and they totally figured we didn’t have money so they gave us no chance. Do not waste your time here !!! Honest review More

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