Matthew Haiken | Page 15

Good dealership Jay Rosen is a gem as a service manager..We had issues with Matthew Haiken the owner, but Jay does his best to resolve matters. So far so good. Jay Rosen is a gem as a service manager..We had issues with Matthew Haiken the owner, but Jay does his best to resolve matters. So far so good. More

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Long Distance Friendship Built In searching for the best car for my next vehicle purchase I was introduced to Prestige Volvo by way of Cars.com and found actually several possibilit In searching for the best car for my next vehicle purchase I was introduced to Prestige Volvo by way of Cars.com and found actually several possibilities at Prestige based on price and options. Deborah helped me review their inventory to find the best match with regards to model, color and vehicle options. It turned out they had the exact color XC60 that I had been searching for with little luck elsewhere and at a substantial savings compared to similar vehicles in my area of the country - the Midwest (OHIO). Deborah made a custom video walking me through each of the areas of the vehicle I needed to see in order to make a buying decision and all in an extremely tight timeframe as I was quickly headed toward an east coast meeting that would facilitate picking the purchase up in route to that scheduled event. I could not be more pleased with the attention I received in helping me make this purchase from such a great distance. I would highly recommend engaging Prestige Volvo in any search that you might have for a new or used Volvo. I left the dealership not only excited about my new car, but also educated on the ability to use all of the features that are inherent with the XC60 - receiving phone calls from friends and family just minutes from leaving the dealership all with the touch of a button on the steering wheel. When I arrived home I knew how to review the trip data stored and analyzed by the car, receive and send calls and access a myriad of other features I would have normally relied on a lengthly owners manual read to do. Great people, Honest value. Two thumbs up. More

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Like family, only better I've been associated with Prestige Volvo since I bought my first Volvo from them in 2006. Since then I have relied on Prestige Volvo to diagnose, rep I've been associated with Prestige Volvo since I bought my first Volvo from them in 2006. Since then I have relied on Prestige Volvo to diagnose, repair and care for my Volvo like it was their own car. I always appreciate the interest and care Prestige Volvo shows me, not only with my car but my life as an author. I've often said that the fine folks at Prestige Volvo know me better than most! But the crux of the relationship was tested recently when I brought my car in for service. The long and the short was the car was unable to be repaired due to something that I caused. I met with both Matthew Haiken (the dealership owner) and Pat Masone (the Business Manager) and instead of telling me what they could not do for me, they helped me to find the right Volvo, at the right price. The most important thing that I must stress is the can do attitude of both Pat and Matthew, with the salesman Todd- who made my experience a cohesive one. They said yes, when most would have said no. Thank you all for keeping me in the family. If you wish to contact me for any comment, please do not hesitate to ask. Warren Bobrow Author, Apothecary Cocktails, Whiskey Cocktails, Bitters and Shrub Syrup Cocktails More

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Second car from Prestige Volvo and still satisfied 5 years ago I bought my XC60 from Prestige Volvo. I purchased my second XC60 from Prestige Volvo because I have been very pleased with the car, servi 5 years ago I bought my XC60 from Prestige Volvo. I purchased my second XC60 from Prestige Volvo because I have been very pleased with the car, service and dealer. I have never had any problems with the sales department or the service department at Prestige Volvo. As a woman, the staff treats me with respect and I have had only positive experiences over the past 5 plus years. More

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not as goo as it used to be i learned by default that a dealer needs to give you service after you sign, when deborah amster took the time to show me what i had purchased, no one i learned by default that a dealer needs to give you service after you sign, when deborah amster took the time to show me what i had purchased, no one at prestige had done that and i bought three cars this year from them. More

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Best car buying experience I had a negative experience at my local Volvo dealership in Monmouth county, NJ so after looking at inventory online I drove an hour and a half north I had a negative experience at my local Volvo dealership in Monmouth county, NJ so after looking at inventory online I drove an hour and a half north to do business with Prestige Volvo, and I am so happy I did. This was by far the easiest and most pleasant experience I have ever had at a car dealership. The staff is friendly and knowledgable and there was no need for negotiations as the pricing is already good. Each staff member took time with me and my dad like we were the only customers there. I moved out of the state after this purchase and Matthew has gone out of his way to mail my plates and registration to me. I highly recommend going to Prestige Volvo, even if it's out of the way, it's worth it! More

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Fraudulent / Dishonest / Unprofessional I purchased a used, 2006 Volvo S40 from this establishment on 3/21/15 and experienced a multitude of service and integrity issues which are listed bel I purchased a used, 2006 Volvo S40 from this establishment on 3/21/15 and experienced a multitude of service and integrity issues which are listed below: 1. Vehicle was fraudulently listed as having 52k miles. After purchasing the vehicle, I recognized that it actually had 57k miles (a difference of 10%). Kelley Blue Book values the difference at $250. The dealership refused to compensate me for this difference. When I called them about this I was told “It must have been a typo”…how convenient 2. Vehicle only came with one key (as opposed to the typically two keys, especially considering that it was purchased from a Volvo dealership). This was not revealed to me until after I signed the paperwork to purchase the vehicle. The manager of the store committed to sending us a 2nd key which never occurred, nor would he respond to my follow-up. When I called about this I was told “You can’t expect two keys with a car that is 10 years old”…Really? 3. The dealership was supposed to send us our license plate and registration within 15 days which is when the temp tags expired. We did not receive the plate and registration for more than 3 weeks so I was unable to legally drive the car. After multiple inquiries about the missing tags went unanswered, they finally committed to sending me an extension letter, however that never happened. When the tags were finally delivered it was delivered to the wrong address (even though they specifically told me that they would call to confirm the delivery address prior to sending). 4. The owner’s manual was missing which I did not discover until several weeks after the vehicle purchase. The sleeve for the manual was in the glove compartment, but it was filled with other documents in a deceptive manner. 5. Upon receiving letters from various financing companies after purchasing the vehicle, I learned that several financing options were withheld from me. I specifically stated that I wanted to consider a longer-term financing option and was told that 5 years was the longest that any of the lenders would agree to. However, I received an approval letter several weeks later from a lender which offered a 6.5 year term. The only logical explanation for this is a lower kick-back from this lender…Why else would the offer not have been at least presented to me…Totally unprofessional!...When I called about this I was told that “it must not have been a good offer”…That is a decision that is up to me to make; not them More

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East or West Prestige Volvo is the best Have leased three cars from Prestige Volvo and also regularly use them for servicing our Volvo cars. Everything is first rate and the new show room is Have leased three cars from Prestige Volvo and also regularly use them for servicing our Volvo cars. Everything is first rate and the new show room is has excellent modern facilities where data gets displayed on a large screen. The employees are patient and work in your best interest with no selling pressure. It truly is a nice place to do business. More

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Best Volvo Dealership in Tri-State Area After several weeks of online searching and visiting dealerships, we were very pleased to find our dream car, a certified preowned 2012 S60 with Debra After several weeks of online searching and visiting dealerships, we were very pleased to find our dream car, a certified preowned 2012 S60 with Debra. She is very pleasant to work with and extremely patient with our questions and inquiries. She recommended a couple cars exactly what we are looking for. After getting the transaction done, she walked us through all the functionalities of the car and spent a lot of time helping us personalize the settings. I highly recommend Debra and Prestige Volvo to anyone looking for their dream cars. More

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Topnotch dealer in every way Prestige. Volvo is Ina class all by itself Amazing Volvos and world class customer service Personalized service in sales and service Special kudos to Prestige. Volvo is Ina class all by itself Amazing Volvos and world class customer service Personalized service in sales and service Special kudos to owner Matthew Haiiken and Ouramazing sales rep Deborah Amster for making our transition to a new Volvo S60 seamless Deborah handled every detail of the lease as well as taking a lot of time to explain the bells and whistles of the technology do we felt. Confident. Service rep Patricia always is available to schedule service check ups and answer questions I highly recommend if you are looking to lease or purchase a Volvo prestige Volvo is your place More

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